Hertrich of New Castle Acura Hyundai

Awesome Experiance Vernon MCcloud was awesome! Very inviting, compromising and not over bearing or pushy. I told him what I wanted and he made it happen. He gave me my d Vernon MCcloud was awesome! Very inviting, compromising and not over bearing or pushy. I told him what I wanted and he made it happen. He gave me my dream car for a price I could afford. He was kind to my father and very respectful to what my father could afford. We would gladly recommend him to anyone looking for a Hyundai. Thank you Vernon. Tom and Nicole Rowe More

First Class Dealer and Dealership Within the past year I purchased a Hyundai Santa Fe and an Acura MDX from Lorenzo Hendricks of Hertrich of New Castle and was thoroughly impressed by Within the past year I purchased a Hyundai Santa Fe and an Acura MDX from Lorenzo Hendricks of Hertrich of New Castle and was thoroughly impressed by Lorenzo and Hertrich. I initially went to the dealership to test drive a vehicle only; while the visit did result in me buying a vehicle that same day, I never felt pressured or misled – Lorenzo was very informative and answered all of my questions with pleasure. Lorenzo and his coworkers made me feel comfortable at the dealership; everyone is so very welcoming and, most importantly, they do not waste your time. A common reputation of car salesmen is that their only objective is to get money out of you; but, Lorenzo disproved that reputation, providing incredible service and a pleasant experience. I have recommended Lorenzo to my friends, family and coworkers; and continue to speak highly of Lorenzo and Hertrich of New Castle. Despite purchasing my last vehicle many months ago, Lorenzo still follows up with me to ensure that I am happy with my vehicle and always offers his assistance. Lorenzo is a remarkable salesman and member of an absolutely great dealership. More

Happy Customer I have purchased or leased 3 vehicles from Hertrich Hyundai. I have always received excellent customer service from the sales team and the service de I have purchased or leased 3 vehicles from Hertrich Hyundai. I have always received excellent customer service from the sales team and the service department. Always a happy customer! More

Lorenzo My dealer was Lorenzo, and he was absolutely amazing. He held me get my car within one day with no complications. I received only positives vibes fro My dealer was Lorenzo, and he was absolutely amazing. He held me get my car within one day with no complications. I received only positives vibes from him and its been almost one year I've had my car and he STILL calls to check u on the car and myself to see if everything is going well. More

My First Hyundai I walked in determined to get a new car, so I drove out with an Elantra. I love love love it! Love it so much my mom went in and bought one too almost I walked in determined to get a new car, so I drove out with an Elantra. I love love love it! Love it so much my mom went in and bought one too almost a year later. Lorenzo helped us both, he's the best!!! My next car will definitely be purchased here. More

Best of the best I had went to a huge amount of dealerships before being recommended to go to Heitrich and see James. It was seriously the best decision my husband and I had went to a huge amount of dealerships before being recommended to go to Heitrich and see James. It was seriously the best decision my husband and I ever made. Service was fantastic easy flow no hassle buying experience. We had a negative equity in our other car and James and the finance team helped us with this no questions ok well a lot of questions asked and rightfully so. We are so in love with our car!! I manage my Jenny centre in Wilmington and have James card out to recommend you to everyone! More

Change is a good think. I ust had my car in service today. I could not believe the change. Besides new service lounge I can see new attitudes. Great smiles and care. If this I ust had my car in service today. I could not believe the change. Besides new service lounge I can see new attitudes. Great smiles and care. If this continues I will definitely stay with Hyundai and stay with Hertrich Hyundai for sure. More

Try your luck elsewhere Sold me a defective new car and took months to fix the issue. Consistently did not return calls and basically gave me the run-around. Do yourself a fa Sold me a defective new car and took months to fix the issue. Consistently did not return calls and basically gave me the run-around. Do yourself a favor and try any other dealership first. These guys have very low value added and very poor customer service and follow-through.They over promise and under deliver. Even the license plate did not arrive until the temporary one had already expired. That being said Hyundai regional was nice enough to step in and resolve our issues with the dealership and reimbursed us in payments and warranty. The service team was also excellent and adequately cleaned up the mess that the sales team gave them. Still, please shop for Hyundai cars anywhere else. Eddie - don't believe his lies :D More

STAY AWAY!!! UNPROFESSIONAL! RUDE! FALSE PROMISES! One of the worst experiences of my family's life!!! False promises through email and the promised price of the vehicle motivated us to drive the 2 hou One of the worst experiences of my family's life!!! False promises through email and the promised price of the vehicle motivated us to drive the 2 hour trip, however once we arrived the sales manager, Eddie Torres, who calls himself "The Boss!" had no prior knowledge of my arrival and once he remembered one of the promises offered to me by his other sales manager, which was swapping rims from one Sonata Turbo to a Sonata Hybrid, "The Boss!" in a very unprofessional way basically said, "We can't do that!...blah blah blah...it's against policy and we'll be fined." The 2 Sonatas I was interested in were not pulled up front as promised for test drive and my family had to wait for ever until they brought them up. Once negotiating began on pricing and trade, they took again forever to offer me what was stated in several emails...especially the value of my trade in which they stated in email that they base their trade in value using KBB giving me a range of " $11,700 - 12,400 with 120% above KBB" .... "The Boss!" however stated that they do not use KBB and offered me $10,000....which I stated was a slap in the face....Once my wife walked out with our 5 year old...Eddie the "Boss!" continued to offer us a deal until 9:45pm in the parking lot (45 mins after they already closed).... The "Boss" did eventually offer $12,000 for the trade, but at this point my family and I was just sick and tired of the way we were treated! Overall, we left feeling disrespected, taken advantage of, and treated like a true sleazy "Used Car Salesman" would treat their customer...that's right...the "Boss!", Mr. Torres, the so called "Man in charge"...is just that...a Used Car Salesman!!!! STAY AWAY!!! I WARNED YOU!!! More

Came in for a keyless remote and came out with DUCT TAPE!!! My daughter lost her only keyless remote to her Mitsubishi Lancer 2009 in Dover and we had to get the car towed to Herttich in New Castle. Well, once My daughter lost her only keyless remote to her Mitsubishi Lancer 2009 in Dover and we had to get the car towed to Herttich in New Castle. Well, once the car was there, they told my daughter her car was undriveable for 2 reasons: the bumper was dragging on the bottom and needed to be repaired (they are not a body shop) and 2) she needed a NEW BATTERY for over $100! Mind you, she had been driving the car this whole time until she lost the key, now its undriveable because its at their shop!!! Anyway, my daughter called me and I told her NO! She did not need a new battery, just recharge the old one! Really!!! And the bumper they put DUCT TAPE ON THE OUTSIDE of the car and charged her $112 for it!!! Who puts DUCT TAPE on a car???? Ridiculous!!!! Any MORON knows you dont put tape on a car, it will cause more damage to the paint. How can DUCT TAPE make a car driveable???? Wow, Really!!??!??!? Of course Bob the service manager lied and said he explained this to my daughter. C'mon Bob!!! Would you want someone to put duct tape on your daughter's car or your mother's car??? This is really not what one would expect from HERTRICH!!! Very unprofessional, very shoddy, horrible experience, and does Hertrich need my daughter's $112 that bad??? It makes you wonder about the other aspects of their "professional" service...! More