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Heyward Allen Cadillac Buick GMC
Athens, GA
402 Reviews
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Showing 402 reviews
January 18, 2021
ABSOLUTELY THE WORST SERVICE I HAVE EVER RECEIVED. I WILL NEVER GI THERE FIR SERVICE AGAIN. I DO NOT RECOMMEND THIS DEALERSHIP FOR ANYTHING. NO SENSE MAKING AN APPOINTMENT THEY PUT WALK IN’S AHEAD IF YOU. BR NEVER GI THERE FIR SERVICE AGAIN. I DO NOT RECOMMEND THIS DEALERSHIP FOR ANYTHING. NO SENSE MAKING AN APPOINTMENT THEY PUT WALK IN’S AHEAD IF YOU. BROUGHT MY VEHICLE IN FOR AN OIL CHANGE, TIRE ROTATION AND TO ADDRESS A BATTERY ISSUE THAT THEY HAD CONTACTED ME ABOUT. MY APPOINTMENT WAS AT 1:30. I CHECKED THE VEHICLE IN AT 1:23. I TOLD THEM I WOULD NEED THE VEHICLE BACK AT THE RND IF THE DAY. AT 4:15 I HAD NOT HEARD ANYTHING ABOUT MY VEHICLE SO I CALLED TO CHECK THE STATUS. BEANDY SAID SHE WAS GOING TO CHECK WITH THE TECH AND CALL ME BACK. SHE DID NOT RETURN THE CALL UNTIL 5PM. THEN SHE TOLD ME I NEEDED A NEW BATTERY, WHICH IS WHY I BROUGHT THE TRUCK IN IN THE FIRST PLACE. THEN SHE TOLD ME I NEEDED REAR BRAKES, WHICH I DID NOT REQUEST! SHE THEN SAID THE NEW BATTERY WOULD COST ABOUT $220.00 AND IT WOULD COST ANOTHER $30.00 TO CLEAN THE BATTERY TERMINALS!! WHO INSTALLS A NEW BATTERY WITHOUT CLEANING THE TERMINALS AND WHY DOES IT COST AN EXTRA $30.00?? I THEN ASKED IF THEY COUKD GET THE WORK DONE TODAY AND SHE SAID SHE WASNT SURE BECAUSE THEY HAD WALK IN CUSTOMERS AND THEY WERE REALLY BUSY. I ASKED WHAT SENSE DID IT MAKE TO HAVE AN APPOINTMENT IF THEY WERE GOING TO PUT WALK IN CUSTOMERS AHEAD OF ME. ANYWAY I DONT HAVE TIME TO LIST ALL OF THE BS I WAS HANDED JUST SUFFICE IF YO SAY THATS THE LAST TIME I’LL GO TO HEYWARD ALLEN. BTW, I SPOKE TO THE IWNER AND ALL HE SAID WAS I UNDERSTAND YOUR FRUSTRATION!! HE DID ABSOLUTELY NOTHING ABOUT IT. THEY ALSO CHARGED ME FOR A TIRE ROTATION, WHICH WAS SUPPOSED TO BE FREE BECAUSE I BOUGHT MY TIRES THERE. THE WORST CUSTOMER SERVICE EVER!!! More
by kccoates
Employees Worked With
Brandy
Helpful January 15, 2021
Awesome experience from front desk , salesmen (Sean and Michael) to the manager Gary. Really made me feel welcome. I would definitely return and recommend to others. Michael) to the manager Gary. Really made me feel welcome. I would definitely return and recommend to others. More
by Rpritchett68
Employees Worked With
Michael Nelms, Sean Wood
January 11, 2021
My name Is Joseph Boone. I had my 2006 Hummer there for service a couple of month ago. I took it to you guys because of a knocking sound. It’s now falling apart. Bolts are coming loose. I will never come b service a couple of month ago. I took it to you guys because of a knocking sound. It’s now falling apart. Bolts are coming loose. I will never come back to that place again!!! They charged me $5600 and did nothing. The noise got worse. They kept me truck for about two months. My truck sit there at the shop and no one tested the truck to see if the noice was gone. When I came to pick up the truck, I drove maybe 20 feet and the knocking sound was still there. The last time I came back to get my truck they told me it was because it was a after market suspension there was nothing they could do. I drove away with the noice louder and out of $5600. I can’t believe you guys did me like that. I’m shocked at the lies!!! I could say so much more but no need. The service was worse than poor More
by Jboone6869
Employees Worked With
Sean Hess, Brennan Bennett, Joey Harvey, Derick Compton, Lauren Wood, Tracey Collins
January 11, 2021
Great experience at Heyward Allen Cadillac. Great price. Friendly, easy negotiation. Sean and Riley were knowledgeable of all Cadillac vehicles. Jeff in finance made the buying experience enjoyable. Not to Friendly, easy negotiation. Sean and Riley were knowledgeable of all Cadillac vehicles. Jeff in finance made the buying experience enjoyable. Not to mention, the XT5 is a remarkable vehicle. Highly recommend! More
by rch112647
Employees Worked With
Riley Tolbert, Sean Wood
January 09, 2021
Pleased with service, solved tire problem that had been a issue. Kept me informed of progress. Provided transportation and solved other issues that I was not aware of. issue. Kept me informed of progress. Provided transportation and solved other issues that I was not aware of. More
by Rtrdchief OP
Employees Worked With
Tracey Collins
January 08, 2021
Heyward Allen is always a pleasure to do business with. Everyone in service and sales are always very friendly and very helpful. The waiting areas are always clean and furnished with fresh refreshments. I Everyone in service and sales are always very friendly and very helpful. The waiting areas are always clean and furnished with fresh refreshments. I will always give Heyward Allen my business, More
by asbessinger
Employees Worked With
Larry Paul
January 08, 2021
Didn’t take too long, courtesy check of brakes and thorough explanation of recommended services. Nice waiting room. Friendly and efficient staff waiting and ready. thorough explanation of recommended services. Nice waiting room. Friendly and efficient staff waiting and ready. More
by jjcrawford2
Employees Worked With
Tracey Collins
January 07, 2021
Great experience buying our car! Everyone was extremely knowledgeable and professional. Larry Paul was a great help to us. I would purchase from them again. knowledgeable and professional. Larry Paul was a great help to us. I would purchase from them again. More
by Danny and Ann Craft
Employees Worked With
Larry Paul
January 06, 2021
The best service every, I like to thank Lauren wood for her support and her customer service. I have had my 2009 GMC Acadia for a longtime and Heyward Allen are always on the top of their game. her support and her customer service. I have had my 2009 GMC Acadia for a longtime and Heyward Allen are always on the top of their game. More
by Waltersimmons12
Employees Worked With
Lauren Wood
January 06, 2021
Just purchased an XT-5 with color and equipment that was difficult to find. Car was located and delivered to my doorstep two days later! Great work! difficult to find. Car was located and delivered to my doorstep two days later! Great work! More
by gwheiring
Employees Worked With
Sean Hess, Gary Bryant , Riley Tolbert
