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Heyward Allen Cadillac Buick GMC
Athens, GA
402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 402 reviews
January 05, 2021
Heyward Allen was a pleasure to work with. From the start to finish everything was very smooth. Communication was top notch! We had several people who made sure we were taken care of! Kim, Riley, Ken, and Sh to finish everything was very smooth. Communication was top notch! We had several people who made sure we were taken care of! Kim, Riley, Ken, and Shaun were wonderful! I would purchase another vehicle from them in a heartbeat! More
by Brittanylohd
Employees Worked With
Sean Hess, Ken Evans, Riley Tolbert, Kim Winston
Helpful January 01, 2021
I’ve been a loyal customer since 2012 and continue to receive phenomenal customer service from the sales staff. Ken is a pleasure to do business with and operates with honesty and integrity .My purchase receive phenomenal customer service from the sales staff. Ken is a pleasure to do business with and operates with honesty and integrity .My purchase experience was excellent! More
by Jmroz1514
Employees Worked With
Ken Evans
December 23, 2020
Michael was great! Everyone made us feel welcome and answered all of our questions. Wonderful experience. We will definitely be returning for our next vehicle purchase. answered all of our questions. Wonderful experience. We will definitely be returning for our next vehicle purchase. More
by christiecbarker
Employees Worked With
Michael Nelms
December 16, 2020
Rude service members. Don’t bother asking for clarification. Expect sarcastic remarks when a customer is bringing up an issue that may effect others. Issue could have been handled better. Shame. clarification. Expect sarcastic remarks when a customer is bringing up an issue that may effect others. Issue could have been handled better. Shame. More
by Athenscaddy
Employees Worked With
Tracey Collins
December 16, 2020
Sean wood was my salesman and he consistently kept in touch with me about what I was looking for, and when I came up there he was very professional. touch with me about what I was looking for, and when I came up there he was very professional. More
by Jt_melton
Employees Worked With
Sean wood
December 12, 2020
From the very first initial contact via internet search. The customer service experience was top notch. Communication was responsive and transparent. Not to mention the 2015 GMC Sierra I reviewed online was The customer service experience was top notch. Communication was responsive and transparent. Not to mention the 2015 GMC Sierra I reviewed online was even more impressive in person. Overall, the purchase and service was excellent. More
by zuriel75
Employees Worked With
Michael Nelms
December 04, 2020
Excellent service advisor - Tracey. Good communication. Excellent service. All was good. Shuttle service was really great, excellent driver. Delivery of car was great really good Excellent service. All was good. Shuttle service was really great, excellent driver. Delivery of car was great really good More
by Great Service
Employees Worked With
Tracey Collins, Tracey Collins
December 01, 2020
The service department is the worst I have experienced in my over 45 years of driving. I was charged 2 hours of labor for a 1/2 hour running board installation in October 2020 on my 2013 GMC Yukon and waite my over 45 years of driving. I was charged 2 hours of labor for a 1/2 hour running board installation in October 2020 on my 2013 GMC Yukon and waited 4 hours to get my vehicle back. As I was driving away from the dealership, I noticed that my side impact collision warning lights were on so I returned to the dealership to repair and was told it would cost $975.00 to repair even though the warning system was operating normally when I brought the vehicle in.They would not take responsibility for the damage they caused when the vehicle was in their possession. I attempted to contact the service manager via voicemail and email without a response. I then took the vehicle to Athens Chevrolet and who repaired the vehicle for only $360.00. They indicated that the problem was caused when an electrical line was disconnected from the warning system when the original running boards were removed so the damage was obviously caused by the Hayward Allen service department. In good conscience, I would not recommend the service department to anyone. More
by MD’s 2013 Yukon
Employees Worked With
Joey (Service manager), Joey Harvey
November 30, 2020
Service visit on my truck was a pleasant and fast experience. Brandy was extremely helpful and nice. Overall 5 out of 5 stars as always when dealing with Heyward Allen experience. Brandy was extremely helpful and nice. Overall 5 out of 5 stars as always when dealing with Heyward Allen More
by ZiggyC
Employees Worked With
Brandy
