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Highland Park Ford Lincoln
Highland Park, IL
381 Reviews
You are sure to find what you are looking for in our large inventory of new Ford and Lincoln vehicles or from our impressive selection of used vehicles. We make purchasing your car, truck, van or SUV easy with our Finance department that will make sure you purchase the best leased or purchased vehicle to fit your needs.
Besides from our sales department, our dealership offers a top notch service department that will make sure your vehicle keeps running for years to come. We offer Ford Manufactured car parts, Quick lane Service, Knowledgeable Repair Service and friendly staff all under one roof.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 381 reviews
September 24, 2025
The service desk lead was lacking in customer-first decorum (sluggish, distracted). The text that I received confirming the appointment offered an interactive ability to respond, but it proved to be br decorum (sluggish, distracted). The text that I received confirming the appointment offered an interactive ability to respond, but it proved to be broken or simply no person tended to it. When I arrived, the service desk lead was lacking in customer-first decorum (sluggish, distracted). I ended up spending 3 hours waiting for my car, after being told it was a 1-2 hour appointment, at most! Lastly, and I had to remind the billing department that I had a full warranty that covered the appointment, after I saw the bill (the bill was quickly reduced to reflect the warrant coverage, as a result). More
by jsb115
Verified CustomerEmployees Worked With
September 24, 2025
Highland Park Ford is friendly, professional, and works with you to ensure that you are 100% satisfied. We have purchased four vehicles from the and have been completely satisfied with all transactions. with you to ensure that you are 100% satisfied. We have purchased four vehicles from the and have been completely satisfied with all transactions. More
by DONALDASTANLEY229
September 24, 2025
Good and fast service. Car is ready always on time. Highly recommend. Very friendly peolpe Car is ready always on time. Highly recommend. Very friendly peolpe More
by Ford
Employees Worked With
September 24, 2025
I always had a great experience and mu service advisor Frank is a wonderful person and knowledgeable Frank is a wonderful person and knowledgeable More
by Allstar Cars & Limousine
September 24, 2025
This is a fantastic place to take your vehicle. I've always had a no nonsense down to earth assessment and been given a fair price. I don't usually take my vehicle to a dealership for maintenance o I've always had a no nonsense down to earth assessment and been given a fair price. I don't usually take my vehicle to a dealership for maintenance or work but these guys are the exception. Starting with the manager Chris all of the way down to the service guys you'll be treated professionally and fair. I highly recommend this facility. More
by JSCOTT.HAMMOND
September 23, 2025
Chris makes u want to deal with Highland Park Ford Personal, knows cars, takes care of customers and staff. Best service Personal, knows cars, takes care of customers and staff. Best service More
by egmon
September 23, 2025
Easy to schedule appointment. Plenty of reminders. Technition came at scheduled time, was professional, polite and effective. Plenty of reminders. Technition came at scheduled time, was professional, polite and effective. More
by LENNY5
September 21, 2025
2 hours for a five minute oil change. No other work was done. No time for car wash. No other work was done. No time for car wash. More
by rnewman6
Employees Worked With
September 21, 2025
Chris Fanella and his team are great, as always. Mobile service is a simple and easy process with Renee. Hernan, the Mobile Tech, was clean, punctual, thorough, and professional. Great experience. I Mobile service is a simple and easy process with Renee. Hernan, the Mobile Tech, was clean, punctual, thorough, and professional. Great experience. I highly recommend the Mobile Service for regular maintenance and general services. More
by Daniel H
September 20, 2025
Attentive, knowledgeable, walked out feeling happy with my purchase. She took time to explain how everything works, set up my app. Great customer service my purchase. She took time to explain how everything works, set up my app. Great customer service More
by XIMENA.FE
Employees Worked With
