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Rocky Fanella
Rocky Fanella at Highland Park Ford Lincoln

Rocky Fanella

Quick Lane Manager

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.8
80 Reviews
4.8

80 Reviews

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80 Reviews of Rocky Fanella

April 05, 2026

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Employee Rating

service and service director was good. Things were explained in a professional manner and taken care properly. Overall very satisfactory. More

by ANWARHAQ5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick, Gavino Mora

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Apr 09, 2026

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2026

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Employee Rating

The best service all around, from the start of the phone call to the pick up More

by CHIDOC5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick, Gavino Mora

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Apr 03, 2026

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 16, 2026

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Employee Rating

Thank you High land Park Ford Dealer, we'll always prefer this location over any others. More

by AP15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick, Gavino Mora

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Mar 19, 2026

Highland Park Ford Lincoln responded

Hi, we are thrilled to hear that our dealership has become your preferred choice! Our team at Highland Park Ford is dedicated to providing excellent service every time you visit. Thank you for your loyalty and support.

March 04, 2026

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Employee Rating

The Highland Park Ford Lincoln service department provides excellent service in a timely manner. Their Quick Lane provided me timely service for "the works oil change, tire rotation and inspection. T More

by Malibu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam George

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Mar 07, 2026

Highland Park Ford Lincoln responded

Hi Malibu, we are happy we could make your experience a positive one. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 04, 2026

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Employee Rating

Service worked in a very timely fashion and even cleaned my car when they were done fixing it! More

by JLUBAR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2026

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

February 27, 2026

Dealership Rating
Employee Rating

Very good service in maintaining,always good. . is very recommended for friends and family. Thanks More

by PATRICKSIGNATURELIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella, Gavino Mora

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Mar 03, 2026

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any further questions, please don't hesitate to reach out!

February 13, 2026

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Employee Rating

Always number #1 Work done on time in good hand with professional technical team members. More

by Zahid Syeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick, Gavino Mora

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Feb 17, 2026

Highland Park Ford Lincoln responded

Hi Zahid, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 04, 2026

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Employee Rating

Best price a excellent service and always rendered help if you need one and check on your to make sure you are happy with their services More

by ykbabioye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick, Gavino Mora

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Feb 06, 2026

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

January 16, 2026

Dealership Rating
Employee Rating

Good service, pleasant service people reliable work easy to communicate with and done in a timely manner More

by DBA0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick, Gavino Mora

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Jan 17, 2026

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!

January 14, 2026

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Employee Rating

Software update for a Mach e. The service was done at my home. I didn’t miss an work time More

by JNVIRGILIO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2026

Highland Park Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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