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Chris Fanella

Overview Reviews (114)

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Chris Fanella

Parts and Service director

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.9

114 Reviews

Overview Reviews (114)

4.9

114 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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114 Reviews of Chris Fanella

May 13, 2026

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Employee Rating

I’ve always found Highland Park Ford service to be an honest service department. I once went to a ford dealer in Schaumburg that told me I needed repairs that I did not need. honest service department. I once went to a ford dealer in Schaumburg that told me I needed repairs that I did not need. More

by SPUFPAF

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Fanella

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May 16, 2026 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

May 11, 2026

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Employee Rating

Service was efficient and on time done properly. Vehicle was cleaned and shining and problem fixed Vehicle was cleaned and shining and problem fixed More

by ANWARHAQ5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2026 -

Highland Park Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 06, 2026

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Employee Rating

Our recent experience was exceptional, as your team made servicing our Ford a completely seamless process. We truly appreciated the customer service that went above and beyond to accommodate our hectic sche servicing our Ford a completely seamless process. We truly appreciated the customer service that went above and beyond to accommodate our hectic schedule without any friction. Thank you for providing such high-quality care and making our lives a little easier. More

by VUNO99

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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May 16, 2026 -

Highland Park Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 03, 2026

Dealership Rating

Employee Rating

Very efficient and easy to schedule. The service provider arrived at my location as per our agreement. The work was performed timely and efficiently. The technician was friendly. The service provider arrived at my location as per our agreement. The work was performed timely and efficiently. The technician was friendly. More

by MSMITH210

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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May 16, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 02, 2026

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Employee Rating

Very frustrating for ‘no appt drive thru’ service… ever works and the dealership refuses to schedule appt for small things so always long wait works and the dealership refuses to schedule appt for small things so always long wait More

by CAPLANM648

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mike Laufer

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April 30, 2026

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Always friendly interactions. Work done efficiently. First time doing at home service really convenient. Software update worked great. On time and painless for me Work done efficiently. First time doing at home service really convenient. Software update worked great. On time and painless for me More

by Odendahl

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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May 16, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 28, 2026

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Quick turn around on a pretty big job, quality work. I am very happy with the service that I received. I am very happy with the service that I received. More

by CE8

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 03, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

April 27, 2026

Dealership Rating

Employee Rating

Great dealer and people Very knowledgeable and experienced Best ford dealer in the zone Chris is great experienced Best ford dealer in the zone Chris is great More

by CHRIS.FANELLA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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May 16, 2026 -

Highland Park Ford Lincoln responded

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

April 27, 2026

Dealership Rating

Employee Rating

Great old school dealership that doesnt over charge their customers. I recommend them to everyone customers. I recommend them to everyone More

by CHRIS.FANELLA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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May 16, 2026 -

Highland Park Ford Lincoln responded

Chris, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

April 23, 2026

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Employee Rating

Great place to go for buying and servicing my car. Excellent, friendly,experience service department and pricing is great too. Excellent, friendly,experience service department and pricing is great too. More

by hbutl6

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora , Michael in parts department was very helpful 👌🏾

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Apr 27, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!