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Hiley Mazda of Arlington
Arlington, TX
540 Reviews
Welcome to Hiley Mazda, here you can shop for new Mazdas or used cars at our Hiley Mazda Arlington dealership serving the Fort Worth, Dallas area. Come visit us to test drive a Hiley Mazda, speak to one of our certified Hiley Mazda experts, or discuss auto financing options. You can also reach us via phone at (817) 575-6000. Hiley Mazda always has a wide selection quality autos from Mazda for the Arlington, Fort Worth, Dallas and DFW area. Our wide selection of new and used Mazdas ensures that we have a vehicle for everyone, no matter what it is you're looking for.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 540 reviews
October 24, 2016
Very Efficient and Customer friendly Very knowledgeable staff and catered to all questions, comments and concerns I had. Offered alternatives to financing I hadn't even thought of. Very Very knowledgeable staff and catered to all questions, comments and concerns I had. Offered alternatives to financing I hadn't even thought of. Very pleased with experience. More
by Rick Edwards
October 20, 2016
"C" is amazing! I love this place. I've purchased two vehicles writhing The past two months from this dealership. I would recommend this dealership to everyone. The c I love this place. I've purchased two vehicles writhing The past two months from this dealership. I would recommend this dealership to everyone. The customer service is amazing. I'm a big person on customer service and I just appreciate the personal touch is that this dealership goes to to make their customers happy. The online application form is simple and there's no waiting. Each time that I've gone to finish and pick up the vehicle it has been less than two hours. Their level of customer service compares to none I've ever experienced. Thanks "C" for your guidance with the purchase of both of my vehicles. More
by PattersonPaige
Employees Worked With
Tsion "C" Tekle
October 10, 2016
crooked They use bait-and-switch on used car lot. Even on phone inquires you end up with high pressure sales. some how the car in the ad was sold "just last n They use bait-and-switch on used car lot. Even on phone inquires you end up with high pressure sales. some how the car in the ad was sold "just last night" More
by woodyworker
Employees Worked With
Kyle (internet sales) and can not remember name of salesman
September 22, 2016
No Follow Through After Purchase of Mazda 3 Purchased a very slightly damaged (hail) Mazda 3 which they promised to fix. They said they'd call when the trim piece came in, but no one ever called Purchased a very slightly damaged (hail) Mazda 3 which they promised to fix. They said they'd call when the trim piece came in, but no one ever called. I ended up calling 3 times and put on hold; told someone would call back---you know how it goes---no response. Had to persist and go there in person twice and complain to get the work done. They also never called to let you know your license plate was ready for pick up. Be careful as they use high pressure sales tactics (unethical in my opinion) by saying they are "calling the bank" to see if they can get you a better interest rate only to come back wanting you to get the extended warranty in exchange for the lower interest rate. After you say "no" 12 times they bring in another person to try again with the same tactics. Of course, I was stupid to fall for the trickery and get the warranty so I went back to get it refunded. I have the paper work for the refund dated May 4, 2016, but I'm still waiting for the money to be deduced out of my Chase Car Payment Account. I've called the dealership, emailed them and visited in person to deal with this issue. Found out they never processed the paper work; that was in early August. Called again today 9/22/16 and they can't give me a straight answer over the phone. Still no refund. Really annoying all this has cost them my future business in car repair service. I tell people go somewhere else. I'm not the type of person that usually writes this stuff, but I've given them plenty of time to resolve the issue---almost 5 months! Come on guys! Why can't you follow through! More
by dave11
Employees Worked With
Mr. Hiley Mazda
June 29, 2016
Reciew We were very satisfied with our visit to your dealership. We were very happy with the car and the service we received. Will definitely recommend to e We were very satisfied with our visit to your dealership. We were very happy with the car and the service we received. Will definitely recommend to everyone. More
by Mona
Employees Worked With
Tony and Kathy
May 01, 2016
Wonderful experience at Hiley Mazda of Arlington with Jennifer Parker online and in person. She replied to all my emails in a timely manner, answered what question i had. at Hiley Mazda of Arlington with Jennifer Parker online and in person. She replied to all my emails in a timely manner, answered what question i had. Everything was done quick and stress free. Went to Cilo Cuz in the financing department and in a matter of moments i was headed home in my new Mazda3. More
by le360
Employees Worked With
Jennifer Parker, Cilo Cuz
April 26, 2016
Great experience Looked for a while, was contacted by Internet manager, discussed deal, talked with sales manager to confirm. Car was up front ready for test drive. Looked for a while, was contacted by Internet manager, discussed deal, talked with sales manager to confirm. Car was up front ready for test drive. Because this was a suprise they let me take the car overnight to make sure it was the one. Signed up the next day, very simple. Great customer service. Dont chase price seek service, price always falls where it needs to be. Thanks again. More
by Stewart Ericson
Employees Worked With
Don Bynum, Walter Mentzer
April 26, 2016
Impressed Do yourself a favor, schedule an appointment, see for yourself what service looks like. Exceeded expectation, up front cost, recommended maintenance, Do yourself a favor, schedule an appointment, see for yourself what service looks like. Exceeded expectation, up front cost, recommended maintenance, courtsey wash, and applicable time. Thanks Stewart and Lucy! More
by Stewart Ericson
March 02, 2016
Buying a car should always be this easy This was one of the easiest car buying experiences I've had. I went in to purchase a Mazda 3 and had a trade in that I was upside down on. I filled This was one of the easiest car buying experiences I've had. I went in to purchase a Mazda 3 and had a trade in that I was upside down on. I filled out a the online form and received a call from Quincy soon after. I went up there and he was helping another customer so Kelly stepped in, showed me the line up of cars. We test drove a Mazda 3 which was great. Once it came to financing, they worked with me on my trade in, and Kathy McKinney found me a great rate that beat my credit union and answered all of my questions. There was no pressure the entire time I was there and I was in there for only 2:45 from the time that I walked in until I drove my new car home. It was a stress free buying experience. More
by Jason
Employees Worked With
Kelly Ryan, Kathy McKinney, Quincey Martin
February 20, 2016
turned it around :) I'm updating my previous review but unfortunately, I can't change my user name. Bought a 2016 Mazda 6. Experienced some unforseen issues but Qunice I'm updating my previous review but unfortunately, I can't change my user name. Bought a 2016 Mazda 6. Experienced some unforseen issues but Qunicey and Kevin were were patient and extremely thorough in resolving to my satisfaction. Quincey's proactiveness was greatly appreciated! Kathy in finance was a doll! She stepped out of her role and offered a great assist to the sales team! All three associates were diligent and committed to seeing me drive away happy which I did! More
by HighlyUnhappy
Employees Worked With
Kevin Valdes, Quincey Martin
