Joe Marquez

Very attentive staff Great car buying experience with Carlos and Mike. I always bring my Mazda to Kelly or Joe for service. The whole Hiley Mazda of Arlington will treat y Great car buying experience with Carlos and Mike. I always bring my Mazda to Kelly or Joe for service. The whole Hiley Mazda of Arlington will treat you like a longtime friend. More

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Impressed Do yourself a favor, schedule an appointment, see for yourself what service looks like. Exceeded expectation, up front cost, recommended maintenance, Do yourself a favor, schedule an appointment, see for yourself what service looks like. Exceeded expectation, up front cost, recommended maintenance, courtsey wash, and applicable time. Thanks Stewart and Lucy! More

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Repair woes and insurance lies I asked to see a Mazda3, approx '09 vintage and they refused until I drove a CPO '12, which I ultimately purchased. The salesman was devoted to my bus I asked to see a Mazda3, approx '09 vintage and they refused until I drove a CPO '12, which I ultimately purchased. The salesman was devoted to my business but tried to get me to sign an "I will do business today" contract at the bottom of a sample finance chart if he agreed to run my credit and to check possible finance rates. I refused, so he ran the numbers anyway. When signing the finance paperwork Sam assured me that my vehicle was insured for a modest length of time under Texas law, but I would need to register with my own insurance company soon after purchasing - it was not necessary to call them that day to do it. When I called my insurance agent a few days later he assured me that no such default insurance exists, and that I had been driving cross-country uninsured. I can't help but feel this was a story to keep me from calling my insurance company from the dealer. My premium for a CPO '12 Mazda3 is more than my monthly car payment, even after I was told by Sam that a young, basic CPO car would equate to cheaper insurance premium because of increased reliability. The car had a defective airbag cover (an original Mazda factory part) which they refused to address. An airbag cover shouldn't buckle after less than 3 years of service, IMO, especially with no airbag deployment indicated on the CarFax. Before I purchased the car they did offer to replace a faulty headlamp seal and instructed me to come back the next morning to have the repair done, which would take an hour. No need to call ahead, the part will certainly be available, they said. The part wasn't in stock. Their solution was to come back in two days for the repair. The part was available but it took an hour and a half longer than they anticipated. But the mechanic, Joe, was direct and polite, which I greatly appreciated. Between them not acknowledging my budget, both direct cost and insurance, allowing me to drive away illegally, and not covering a faulty airbag cover, I would not support this type of business in the future. More

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Excellent people and customer service Mr. Martin is outstanding to deliver high quality service to the customer, which is beyond the expectation. This young man has a great personality and Mr. Martin is outstanding to deliver high quality service to the customer, which is beyond the expectation. This young man has a great personality and very motivated. More

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