Hiley Mazda of Arlington

Nice people, fast service and good price I got an online quote from Quincey and it was good, so I went straight to the dealership with the quote and out the door I go with my Mazda3. No haggl I got an online quote from Quincey and it was good, so I went straight to the dealership with the quote and out the door I go with my Mazda3. No haggling, no headache. Quincey was friendly and courteous. I would recommend Quincey and Hiley Mazda for another vehicle in the future. More

THANK YOU HILEY MAZDA OF ARLINGTON!! We have had a Mazda 3 since 2010 and have experienced nothing but EXCELLENT AND COURTEOUS SERVICE! We had the car in for service , which was past the We have had a Mazda 3 since 2010 and have experienced nothing but EXCELLENT AND COURTEOUS SERVICE! We had the car in for service , which was past the warranty. However, because we had maintained the proper service with the Hiley Dealership over the years on a consistent basis, Shane and Kelly in the service dept. were able to get it totally covered. I was given a brand new loaner car to drive to work so I was not out any inconvenience during the repair time, which gave us NEW CAR FEVER!! Right before the car was ready, a nice young man, Quincey Martin called and offered us a very fair Trade-in for our car!! Because Quincy was very professional and was not pushy, we took a look and upgraded our Mazda to a 2015 CX5 the next day!! Quincy is a young man, with a great future ahead of him. I can say the whole team of Service, Sales, Finance was SUPERIOR and we highly recommend YOU experience THE HIGHLY MAZDA TEAM IN ARLINGTON, TEXAS! Our experience in the Finance Dept with Jeff Warfield was easy and comfortable and treated us with the utmost respect and professionalism. THANK YOU HILEY MAZDA FOR A GREAT EXPERIENCE!! Mary Jane and John More

"On the Road with two new cars" I'm 75 years, and believe me in the course of my life time I've bought many vehicles and dealt with a lot of car dealers. I can honestly say I've neve I'm 75 years, and believe me in the course of my life time I've bought many vehicles and dealt with a lot of car dealers. I can honestly say I've never been treated with more respect and consideration. I know they have to deal with quotas but I felt like I was more than a number. I was so impressed with the dealership and the Mazda 5 that I purchased two for our family. We're all very happy. A big thank you to the staff of Hilley Mazda. O.L. Payne More

Would not honor internet price and tried to rip off on trade Spoke with Alvin Peter on the phone before making the 45 minute drive up there and was assured they would be able to assist in my goal of buying the c Spoke with Alvin Peter on the phone before making the 45 minute drive up there and was assured they would be able to assist in my goal of buying the car I wanted. After deciding on the car and finally coming back with numbers, the trade value they were giving me was ridiculous, but the price of the car and the "add ons" to the price of the car were even worse. The website clearly stated 2 specials, 1 for $500 off for President's Day and the other $500 off if trading in a Honda, which I have a 2011 Honda Accord. The numbers, of course starting with the price of the car was clearly not what was advertised on the internet, which I showed him. Then there was a $598 charge for "add ons", which he explained were the tint and something else that I don't recall. I stated that I was not paying for the "add ons" because I did not ask for anything to be added to the car, I was buying the car as it was on their car lot. He later tried to tell me that the Specials advertised online were already adjusted in the price shown on line. I then asked how that could be due to not everyone trading in a Honda, to which he had no reply. Walter was, what I can only assume as the manager of which Peter was speaking town that "special" office they have to keep the tally of cars sold etc. To which I can only assume has some sort of percentage gaged in for how much money they ripped off that each of those poor individuals. More

Excellent Experience My son and I went to Hiley Mazda to get a different car for him. Darren was the sales person who greeted us and was the absolute best! He wasn't pus My son and I went to Hiley Mazda to get a different car for him. Darren was the sales person who greeted us and was the absolute best! He wasn't pushy and wanted to get everything right, including a payment we could afford. He settled the deal and handed us off to Mike Schumann in Finance who did even more to get us and even better rate and therefore a better payment than what we agreed to. Usually when buying a car, you expect to come away paying more than you expected, but with this team we came away paying LESS than what we agreed on originally! When does that ever happen? You gotta shop for your next car here! More

I love my new car! Service was fast and simple. Best service I've experienced in a long time. Quencey Martin was awesome! Very nice guy, very helpful, and very professio Service was fast and simple. Best service I've experienced in a long time. Quencey Martin was awesome! Very nice guy, very helpful, and very professional. I love my new car! More

Easy buying I was lucky enough to collaborate this buying experience with Quincey Martin who thoroughly explained every feature of my car. He definitely brings th I was lucky enough to collaborate this buying experience with Quincey Martin who thoroughly explained every feature of my car. He definitely brings the true meaning of going that extra mile. My experience was pleasant easy smooth transaction. I asked what I wanted and Quincey Delivered. 2 thumbs up for this experience! Great job, Quincey! More

Great experience First time buying a new car Quincey made it a stress free and easy experience. I already had what car I wanted in mind Quincey helped me get the color First time buying a new car Quincey made it a stress free and easy experience. I already had what car I wanted in mind Quincey helped me get the color I want with the deal I was looking for. I would recommend this place to anybody looking for great service. More

Car buying Thank you to everyone that helped me get the right car for me! I will defiantly be coming back for a second car! Walter is the best!!! Thank you to everyone that helped me get the right car for me! I will defiantly be coming back for a second car! Walter is the best!!! More

Repair woes and insurance lies I asked to see a Mazda3, approx '09 vintage and they refused until I drove a CPO '12, which I ultimately purchased. The salesman was devoted to my bus I asked to see a Mazda3, approx '09 vintage and they refused until I drove a CPO '12, which I ultimately purchased. The salesman was devoted to my business but tried to get me to sign an "I will do business today" contract at the bottom of a sample finance chart if he agreed to run my credit and to check possible finance rates. I refused, so he ran the numbers anyway. When signing the finance paperwork Sam assured me that my vehicle was insured for a modest length of time under Texas law, but I would need to register with my own insurance company soon after purchasing - it was not necessary to call them that day to do it. When I called my insurance agent a few days later he assured me that no such default insurance exists, and that I had been driving cross-country uninsured. I can't help but feel this was a story to keep me from calling my insurance company from the dealer. My premium for a CPO '12 Mazda3 is more than my monthly car payment, even after I was told by Sam that a young, basic CPO car would equate to cheaper insurance premium because of increased reliability. The car had a defective airbag cover (an original Mazda factory part) which they refused to address. An airbag cover shouldn't buckle after less than 3 years of service, IMO, especially with no airbag deployment indicated on the CarFax. Before I purchased the car they did offer to replace a faulty headlamp seal and instructed me to come back the next morning to have the repair done, which would take an hour. No need to call ahead, the part will certainly be available, they said. The part wasn't in stock. Their solution was to come back in two days for the repair. The part was available but it took an hour and a half longer than they anticipated. But the mechanic, Joe, was direct and polite, which I greatly appreciated. Between them not acknowledging my budget, both direct cost and insurance, allowing me to drive away illegally, and not covering a faulty airbag cover, I would not support this type of business in the future. More