Hiley Mazda of Arlington

Wonderful experience out of mayhem I love my 2012 Mazda 5 Grand Touring Van. I bought mine a few years earlier from another dealership. It drives like a dream. It fits my tall torso and I love my 2012 Mazda 5 Grand Touring Van. I bought mine a few years earlier from another dealership. It drives like a dream. It fits my tall torso and give me great back support while driving around town. Plus, I like its safety, design, features, and ergonomics. The Mazda 5 grand touring van is just an outstanding vehicle. The only bad thing I can say about it is that I wish I had bought one sooner. So, when I got rear ended in my Mazda 5 Van early one Saturday morning, I was very unhappy to lose the use of the van I enjoy driving so much for at least a month. Sorry, but with your head gets jammed into most every ceiling of a car, driving a rental, even if the other guy is paying for it, just doesn't appeal to you. The afternoon of my accident, before I got a rental, I contacted Kimberly Hogan via online chat and found out that Hiley did factory quality collision repairs and had an in house factory representative who would make sure I got the best repair job done at who does their fantastic dealership repairs, Factory Collision Repair, located in Haltham City. Concerned about the value of my car after the accident, I asked Kimberly if she would appraise my vehicle which she did for free. In the course of our online chat, we talked to me about a link on their website to a used Mazda 5 they had on their lot that looked to be in almost the same condition as my undamaged grey van, only red. Because of a prior accident, I was well aware that any insurance company could easily decide to total my car and I would be forced into getting a replacement right away. Kimberly did a good job answering my questions. Later, her associate, Robert graciously followed up and called me to see how I was doing and then talked to me what I would need to do to get the van over to them to be repaired. Luckily, I could drive it. Of, course, I couldn't drive it if it was raining. I got it in to Hiley just before a rain storm. After I dropped off my van on Monday to be repaired, while waiting for a rental car, Robert Leeper came over to introduce himself to me and see how I was doing. Knowing my concern about the possibility my van might be totaled, he let me take a look at their used Mazda 5 van and quietly held it aside until the insurance company came back with their verdict just in case my van was totaled leaving me with no vehicle. That was a very nice thing for him to do. Right away, I was immediately struck by the quality of a certified pre-owned Mazda 5. Not only that, I really liked the fact that it had an extended warranty which would cover the van for 12 months, 12,000 miles after it sold. My Mazda 5 van had just come out of warranty at 37,000 miles and I was lamenting not having an extended warranty on my van. Their appraiser then did an appraisal of my van later that day and I had good information that would help in evaluating the car insurance company estimate. In Hiley's appraisal, they found that I had taken such good care of my van, that the two vans were the same value ( except for the accident of course ). Then Robert went one step further which he didn't have to do. He made a very attractive offer for my van as is with the damage saying they would take over getting the van repaired and back in service if it would help me get on the road faster. Once I got the estimate from the insurance adjuster and saw how much they were going to give me, I realized that I would really be happier in Hiley's van and it was a color I really had grown to like. Plus, the cost differential was so very little because of the trade in value Hiley offered me that I really had nothing to lose. All that remained was the sales tax. And even then, I learned then that I would have a very low sales tax due to the trade in of my van. The numbers just added up to it being a good choice to let them take my van, repair, and for me to drive their pre-owned certified van off the lot. After I said yes, it was all so easy. Hiley took over and handled getting me the check from the insurance company transferred over to me, took my van in trade, and I was out the door in a few hours in a van I really enjoy driving. The only thing I had to do was to loan myself the minor difference while I waited a few days for Hiley to get me the insurance money. It wasn't very long before Eric called me and I drove over, picked up my check, and paid off the temporary loan of funds. And, if I was ever concerned about the check getting there, Kimberly made sure the process was moving along. Her attention to my needs after the sale were every bit as consciousnesses as before the sale. I never felt like I was just some guy that they got to drive off the lot with a van and that they could forget. I must say that Kimberly Hogan and Robert Leeper's willingness to work with me in what I am sure is not an every day occurrence really blessed me and my family. Instead of arguing with an insurance company over the fine details of what needed to be done, I walked away with a van that had a much better warranty on it. Instead of worrying about the repair process, I drove off the lot with a quality van. To top it all off, on the day I purchased my red van, I found out that I could extend its warranty with a really good 100,000 mile warranty that would protect my little gem of a van for a long time to come. An accident is something that happens to you that you don't want and is a major inconvenience. A serendipity is something that happens to you and you get something extraordinarily conveniencel when you weren't expecting it that makes life much easier. Hiley turned my rear end accident into a serendipity in so many ways! Thank you Kimberly Hogan and Robert Leeper! Thank you Hiley! This was one of the nicest car buying experiences I have ever had in a very long time. More

Great salesmanship! We went to Hiley Mazda looking for a good used car for our son and meet sales representative Quincey Martin. We explained to Quincey what we were loo We went to Hiley Mazda looking for a good used car for our son and meet sales representative Quincey Martin. We explained to Quincey what we were looking for and for the next two to three weeks Quincey would watch for cars he know we would be interested in and informed us . He would have the cars cleaned and detailed before we got to the dealership for viewing. I would have to say that Quincey when above and beyond to help us find the right car. It was a great experience working with Quincey and next year when my daughter will need a car, I’ll be calling on Quincey’s assistance again. Quincey, the Davila family appreciates all your hard work! More

My Review of Hiley Mazda Arlington I made an appointment with Quincey Martin, however when I arrived he was busy with another customer but he promptly introduced me to Terry Mosley so t I made an appointment with Quincey Martin, however when I arrived he was busy with another customer but he promptly introduced me to Terry Mosley so that I didn’t have to wait. Terry was very courtesy, helpful, and friendly; he showed me all the features the Mazda CX5 had, and made sure that it was the correct car for me. After that I was introduced to Tyler who helped me finalizing my financing; he was also courteous and friendly. I was a little concerned because I was a single female and I’ve heard all the horror stories about being taken advantage of at a car dealership, but I did my homework and know that I know I got a great deal. I have referred 1 person to this dealer and I will refer more. They have great customer service and they do anything they can to help you. I am very satisfied with their services. Also after you buy the car they still follow up with you via email, phone or text to see how everything is going to you need anything or if you have any questions. AAAAA++++++ More

A Dealership You Can Trust (Honestly) This was my first time buying a car and the service was outstanding. My Father accompanied on the car hunt, since he knows his way around a car, and h This was my first time buying a car and the service was outstanding. My Father accompanied on the car hunt, since he knows his way around a car, and he was extremely satisfied. They did not pressure us into a sale and they gave their honest opinion which truly won my father over into trusting them. Their excellent costumer service went beyond the sale to service needs, to body shop repair. They've helped me with all my concerns and even when I had a grievance the managers handled it professionally and left one satisfied costumer. I definetly recommend this dealership! More

Superior Service!! Quincey went above and beyond my expectation as a dealer. I had no intention of driving off the lot in a new vehicle! He was very professional, and Quincey went above and beyond my expectation as a dealer. I had no intention of driving off the lot in a new vehicle! He was very professional, and knowledgeable. I would refer anyone of my family or friends to your dealership because of his expertise and professionalism! More

2014 Mazda3 They did everything possible to get me into a new vehicle. Me and my girlfriend both got new mazda3's. Since we both got cars they went the extra mile They did everything possible to get me into a new vehicle. Me and my girlfriend both got new mazda3's. Since we both got cars they went the extra mile to it happen for us. Good, friendly service. The girlfriend has an upgraded model, while i have the basic. Monthly prices are similar, (less than $20) i should have gotten the upgraded model with more features as well. If you go ask for Quincey Martin. He was really helpful the entire length of the car buying process. More

so I went in with a friend who was looking to trade their truck for a car and ended up trading in my car too! They did everything possible to make this w I went in with a friend who was looking to trade their truck for a car and ended up trading in my car too! They did everything possible to make this work for me. New mazda owner :) Thanks Quincy! More

Very Friendly! Cole went above and beyond prior to and after the sale of my CX9. He made the experience quick and easy with no games when it came to negotiation. H Cole went above and beyond prior to and after the sale of my CX9. He made the experience quick and easy with no games when it came to negotiation. He listened to my needs and wants and was able to get me into a car I wanted at the price I was willing to pay. I appreciate his customer service immensely! Thanks, Cole! More

Totally Satisfied! Quincy delivered top notch service. He walked me through the entire process making the experience very satisfactory . I would recommend this dealersh Quincy delivered top notch service. He walked me through the entire process making the experience very satisfactory . I would recommend this dealership to anyone needing a new or used vehicle. More

Purchasing of a present for my wife The experience of purchasing a brand new vehicle as a present for my wife was fabulous. With the help of sales associate Peter i was able to get all The experience of purchasing a brand new vehicle as a present for my wife was fabulous. With the help of sales associate Peter i was able to get all the information i necessary to make the right choice in the purchase of the vehicle. Peter was very professional, courteous. and provided what i needed. The decision went very smooth. When it came to pricing, he gave me the best deal offered to my satisfaction and in deciding in the final price made it very easy at the end. Ernesto was very good in the finance area and provide me with the options available, but was not much interested since i had decided to pay off all in cash at time of signing. Overall experience of purchase was way above my expectation and had a dealing with very friendly and experienced associates. Future purchase would coming in this direction. Congratulations to the employees at Hiley Mazda in Arlington. More