Hiley Mazda of Arlington

I strongly dislike shopping for a new vehicle, but Hiley Mazda made the experience very pleasant without being pushy. Seth and the whole team were friendly and helpful. I would highly recommend this dealer Mazda made the experience very pleasant without being pushy. Seth and the whole team were friendly and helpful. I would highly recommend this dealership and we will definitely be back. We bought a Mazda3 for our daughter but the more we drive it, the more we like it. Thank you to Seth for his patience and follow up. More

I'm not saying anything that other's haven't said. Priced the vehicle on-line through Mazda for a 2010 CX-7. Selected 3 dealerships to get in touch with me. Received calls from all 3 within an hour. Priced the vehicle on-line through Mazda for a 2010 CX-7. Selected 3 dealerships to get in touch with me. Received calls from all 3 within an hour. I asked for a ballpark price from all 3 over the phone. Mara from Hiley was the the 1st call I received and we talked. She quickly gave me a price over the phone without hesitation. She didn't even pause when I asked for the price be directly e-mailed to me as proof of the agreed upon upfront price. This was a good sign and it was going in the right direction for Hiley Mazda. Second dealership called and gave me a number that was lower than I had expected even for a year-end deal. It sounded good and I put it into consideration, but I had an uneasy feeling from how much and how quickly this guy was talking. It sounded like a bait, but I was willing to consider it. I received another call a few weeks later from a different guy at this dealership. He said that the first guy gave me a price and asked why I hadn't visited them. I said that it sounded too good to be true and that it was a long way to go for a "too good to be true" deal. I told him outright it sounded like a bait. Of course, I hadn't told him that I'd been looking up some postings on-line from potential customers who'd had problems with this particular dealership. This was the main reason I hadn't gone anywhere near them. This was when the hard sell came in. Over the phone. He started quoting prices that would make any penny-pinching deal-seeker water at the mouth. I said it'd take a couple of days to get my financing in order. He said okay. He would check back in 2 days after my financing went through. I heard nothing. He didn't even bother. That basically sealed the deal for Hiley. Follow through counts. If he had called as he promised, I'd have gone up there and given him a chance to sell me a vehicle. He didn't follow through, so I didn't bother to go. The third dealership call came. She didn't sound like she was all that enthusiastic about even trying to work with me on pricing. I specifically told her that I wouldn't be doing any financing to simplify. I would just pay upfront to see if she could work with me on the price. No deal. Just gave me a number and gave me a take it or leave it attitude about it. I left it. So it was Hiley. We met Mara at the Hiley and took a test drive. We discussed pricing and I was satisfied with the initial price. I told her and her manager I wouldn't buy that day because I wanted to take care of financing on my own. The manager was gracious about it and we left. I'd already left with the intent to purchase later at Hiley, but I didn't let it on. It was their sale to lose now. If the manager did something or said something that rubbed the wrong way I'd have left and never came back. Nothing like that happened. Mara even e-mailed me a week later with an additional amount off the original price quoted. It pays to wait. Car buying should never an impulsive endeavor. When my financing was completed and the money in the bank, I went in and asked for Mara. We got through the whole process with no trouble. I looked at their numbers and it look okay except for the fact that there's a tax they don't quote. When they say sales tax of 6.25 it isn't actually 6.25. It's slightly higher. That was fine. It was only a few tenths of a percent higher, but I didn't like it when you quote me one number when it's actually another. The only hassle was that it took longer than necessary waiting for the finance guys to complete the deal. They had 2 others customers in front of me who were financing through Hiley and it slowed the process down for us. We would have completed the process sooner. Overall, I'm satisfied dealing with Hiley. I'd definitely consider them for our next purchase if the Mazda we purchase turns out to be a reliable vehicle. I've never owned a Mazda. More

Everyone was extremely courteous and helpful, from beginning to end; the salesman was extremely friendly and well personable, and the finance person was also top notch. The general atmosphere of the d beginning to end; the salesman was extremely friendly and well personable, and the finance person was also top notch. The general atmosphere of the dealership was warm and relaxed. The entire team seemed very patient and polite, and was good listeners. I will definitely come back to this dealership for my next purchase in the future, and will also tell everyone I know about it. More

I would def recommend my salesman, Aaron who was great and made the experience as painless as possible. He was very knowledgeable, friendly and took the time to listen to what I wanted. He even came in on and made the experience as painless as possible. He was very knowledgeable, friendly and took the time to listen to what I wanted. He even came in on his day off to help me! I have already recommended my family to him and I'm confident their experience will be equally as great. After seeing all the features and driving the car I fell in love with it! It is an awesome vehicle! The ride is smooth the features are great the overall look is clean. I absolutely love my CX-9! I got the Grand Touring version which is top of the line and its so worth it! My fiance and I argue now over who's driving when going places! Go see Aaron and drive the CX-9 you will love it! I promise :) More

I had a great experience buying my new Mazda3 with Ozzy as my salesman. There was no pressure and no hassle making this the best car buying experience I have ever had. Any question I had was answered to my as my salesman. There was no pressure and no hassle making this the best car buying experience I have ever had. Any question I had was answered to my satisfaction with a straight to the point answer. I would highly recommend this dealership if your looking for a Mazda. More

After losing my friend, my 03 Mazda Tribute to a traffic wreck my first thought was a Mazda. My wife loved the CX-9 and off to Carmax we went, we found a 08 with low miles and bought it. I convinced her to wreck my first thought was a Mazda. My wife loved the CX-9 and off to Carmax we went, we found a 08 with low miles and bought it. I convinced her to go to Hiley after the great service we got on the Tribute and see what they had to offer. Aaron and Jason tried they're hardest to find a 2010 in the price range of the Carmax CX-9. One couldn't be found and Aaron went to the 2011's that were close. We found one for a little more than the Carmax car, and bought it. Went straight back to Carmax and gave it back. This was by far my best new car buying experience. Friendly, no nonsense haggling back and forth made it even better. Kathy in service is awesome as well. I Hiley recommend Hiley Mazda! Sincerely, Rob and Nancy Wright More

We have been to several different dealerships over the last year or so and the staff at Hiley Mazda of Arlington had to be the most polite. We were in and out in no time. Kevin was very friendly with a s last year or so and the staff at Hiley Mazda of Arlington had to be the most polite. We were in and out in no time. Kevin was very friendly with a smile. I would recomment him to anyone I sent to this dealership. Joe made the final signing smooth and quick. Both Kevin and Joe expalined everything in a manner that we didn't have any questions to ask.. More

Kevin made my car buying experience very pleasant. I have not seen that type of customer service in quite some type. The attitude and professionalism he has should be shared with other car salesmen. H have not seen that type of customer service in quite some type. The attitude and professionalism he has should be shared with other car salesmen. He is a true asset to your company. It was a pleasure working with him. More

I was very satisfied with my experience at Hiley Mazda of Arlington. This is the third car I have purchsed from this dealership and I would definitely recommed it to all my friends and family. The sales proc Arlington. This is the third car I have purchsed from this dealership and I would definitely recommed it to all my friends and family. The sales process, from the initial salesperson to the finance manager, was smooth easy and I genuinely felt as if they were trying to get me a great deal on a great car. I will be back when I decide to upgrade again!!! More

I was greeted at the door. I didn't have to wander around and try to find anyone. The sales person introduced himself and asked what I was looking for. I test drove a couple of cars and decided I would keep and try to find anyone. The sales person introduced himself and asked what I was looking for. I test drove a couple of cars and decided I would keep looking. There was no pressure to buy. A lot of other dealership I have visited in the past are always running back and forth to their manager trying to get you the best price or they try to pressure in to buying today to get the best deal. There was none of that. I left and shooped around at some other places. Then I came back knowing what type of car I wanted. They made an offer; I countered and we were done. Minimum haggling. I was in and out in about an hour and a half. That is the fastest I have ever bought a car. More