Hiley Subaru of Fort Worth

Great customer service. Reminders and easy scheduling for maintenance . Good explanations and video of the service being performed. Reminders and easy scheduling for maintenance . Good explanations and video of the service being performed. More

Everything was great except they messed with the display and I can't get it back the way I like it. Please leave the displays like you find them. and I can't get it back the way I like it. Please leave the displays like you find them. More

About 6 months ago, I took off a day from my busy schedule to drive to Fort Worth to see a specific car i talked to a salesman about who said he'd meet me there. Upon arriving he handed me over to s schedule to drive to Fort Worth to see a specific car i talked to a salesman about who said he'd meet me there. Upon arriving he handed me over to someone else who does used cars. Then the used salesman was gone for a while and came back to tell me the service manager took the keys home so it's unavailable to see that day. No one seemed to care about apologizing or giving a rip about my inconvenience. I know people make mistakes, but at least OWN it or apologize. So I ended up driving to a different Subaru dealer an entire hour more away just so I wouldn't have to deal with Hiley which is the closest Subaru dealer by far to where I live since other communication with them was just as bad. So I bought the Subaru from the other dealer (who actually bought it from Hiley), and that's what I thought about Hiley to go that much out of my way for one they originally owned. So when the first 6 month check up came due from my new Subaru today, I decided since Hiley was so much more closer, I'd try to give their service dept a try hoping it would be better than the sales dept. Nope. On every level Hiley has terrible service, clear down to just trying to CALL the service dept that would put me on hold and hang me up 3 times. Then I tried to go thru the chat who just left the chat without finishing. So I called again and finally got someone. Of course, when I mentioned I'd been hung up on 3 times, there was no response, nothing. That's just relationally weird, much less in a BUSINESS not to say they were sorry to hear that or something! So I told her that since i had such low mileage is there any reason I should still bring it in at 6 months. She had no clue, no ability to think through such a simple question, and ultimately gave me the wrong info. I then called the other Subaru company (Huffines in Corinth where I bought it) and was immediately and courteously greeted and told that the first 4 services are free so no reason to pass it by just bc of low mileage. Hiley just acts like you're a bother instead of being happy to have a customer. I should've listened to my gut the first time I walked into Hiley and some salesmen were just standing around chatting and ignored that a customer was present. Never in my life have I come across a worst example for SERVICE in a car dealership than Hiley. Even IF they had a GREAT steal of a deal, I would never do business with their I-dont-know and I-don't-care attitude. STAY AWAY FROM HILEY SUBARU! More

I was extremely pleased with the service I received from Hiley Subaru when I brought my Ascent it for service. Their service team did an excellent job. Hiley Subaru when I brought my Ascent it for service. Their service team did an excellent job. More

First time buyer and worst experience ever! It looked like I had a good deal done with salesman but when I got to the finance person, it slipped a $10k extended warranty without my consent! Whe It looked like I had a good deal done with salesman but when I got to the finance person, it slipped a $10k extended warranty without my consent! When I signed this contract he didn't gave me a copy at that time saying it'll be mail to me which didn't happened. 3 weeks later I went to pickup my license plate and asked again for a copy of my contract, when I went back home and slowly went over the contract I realized how he pulled out this dealer fraud on me, I called the bank where I'm being finance and they told me it's all coming from the dealer, so I went back to the dealer to discuss this issue but it kept on saying that it was too late because I already signed this contract and it was a done deal. I'm very disappointed and will probably seek legal advice to hopefully get this issue resolved, although they have good prices, you really have to watch out for their FINANCE FRAUDS. More