Hiley Volkswagen of Arlington

This dealership went above and beyond to help me at the service department! I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after t service department! I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after turned off. I was traveling with three children and my pet. I explained that I was planning on being in town for one day, but I could stay until Monday if repairs and parts took that long. They understood my predicament and worked hard to alleviate my problems as soon as possible even though they were very busy and it was late in the day on a weekend. I waited only TWO hours before receiving a call notifying me that my car was fixed and ready for pickup. I was astonished considering the situation and how busy the dealership was upon arrival. They went above and beyond and seemed to actually care about and understand my situation. Everyone was extremely friendly, considerate, and sympathetic. From my initial experience with Kelly to the finalization of service handled by Mo Qaddura, I was elated by the customer service and genuine concern pertaining to my situation. This dealership saved my weekend and made the seemingly impossible possible. I can say the Customer Service and the Service Department (Mark) are kind, compassionate people who do their jobs well and strive to make the customer happy and valued. 100% Recommend this dealership's Service Department. More

Wonderful dealership, the staff has always been great. Moe has always went over and beyond. Moe has always went over and beyond. More

The dealership is clean the service coordinator was very professionally trained very attentive to our vehicle and took great care with our service professionally trained very attentive to our vehicle and took great care with our service More

I can’t say enough good things about this team. Kelly, Mo, and Frank, went WAY beyond the call of duty to take the best care of us. They worked ‘round the clock to get our car repaired and get us b Kelly, Mo, and Frank, went WAY beyond the call of duty to take the best care of us. They worked ‘round the clock to get our car repaired and get us back on the road while juggling an impossibly busy schedule. And they NEVER complained! They were professional, courteous, and knowledgeable and their work was exemplary. Thank you, gentlemen! More

Mo Qaddura is awesome and has been forthright and honest. It’s a pleasure dealing with Mo. The dealership is lucky to have him in their employ. It’s a pleasure dealing with Mo. The dealership is lucky to have him in their employ. More

I have used Hiley VW for 4 years to service my Tiguan and have always had exceptional service. Huma was contact person and she always gave me all my options and made the process smooth each time I took the c have always had exceptional service. Huma was contact person and she always gave me all my options and made the process smooth each time I took the car in for servicing. When I was ready to trade it in Tsion (“C”) listened to what I wanted and helped me purchase my next car while respecting my budget limits but giving me all the features I wanted. I highly recommend Hiley VW in general for servicing your VW and Huma and Tsion in particular as points of contact. More

Wonderful purchase experience! My sales Associate, Andy Kimball was fantastic! I highly recommend Hiley Volkswagen. Everyone that I came in contact with was very professional, calm and friendly. I drove fr Kimball was fantastic! I highly recommend Hiley Volkswagen. Everyone that I came in contact with was very professional, calm and friendly. I drove from Dallas and it was worth the short drive. Thank you!!! More

Jorge is simply the best I have bought four cars with Jorge is simply the best I have bought four cars with him and he has always made my family and I feel very special Jorge deserve 5 stars Jorge is simply the best I have bought four cars with him and he has always made my family and I feel very special Jorge deserve 5 stars More

I don't give 5 star reviews... But Mo definitely deserves all 5! I feel like a king... Thanks to Mo (and Shawn) for the awesome service! all 5! I feel like a king... Thanks to Mo (and Shawn) for the awesome service! More

JP Daigle is a snake as he was part of a vehicle switch that sold us on a Cross Sport SE w/ Tech and sold us a Base Modle Cross Sport. Sales manager Lero is worthless as he didn't try and fix anything, he that sold us on a Cross Sport SE w/ Tech and sold us a Base Modle Cross Sport. Sales manager Lero is worthless as he didn't try and fix anything, he just tried to add on to the scam and have us trade it back in, double our down payment, and raise payment another $200/mo. Welch the GM never bothers to respond. Horrible dealership. We traded it in at AutoNation Ford South Forth Worth and got a new Edge Titanium for 0% and paying the same payments. That's how you take care of people. More