Hiley Volkswagen of Arlington

Hiley has been my servicing dealer for a few years now. I recently took my 2012 Passat TDI in for damage I caused to the wheel, strut, etc. The service work was done well and in a timely manner. However, upo recently took my 2012 Passat TDI in for damage I caused to the wheel, strut, etc. The service work was done well and in a timely manner. However, upon picking up the vehicle I noticed grease on my beige seats. Long story short, the seat cover had to be replaced. Hiley provided a loaner car so as to make the process as easy as possible. Hiley's response and solutions provided to those mistakes will keep my coming back. So, thanks to Steve and Huma for once again making my experience with Hiley a great one. Thanks for the attention and service provided on my newly purchased 2012 Touareg Executive TDI as well! More

I was helped right away. The staff were very friendly and were able to answer all questions. I was able to test out the cars I wanted in a timely fashion and the financial people were very helpful and helped were able to answer all questions. I was able to test out the cars I wanted in a timely fashion and the financial people were very helpful and helped me get the best deal possible More

Richard, Thanks for your diligence in working with me on Richard, Thanks for your diligence in working with me on getting my daughter's car repaired You have restored my confidence in OEM Service Department Richard, Thanks for your diligence in working with me on getting my daughter's car repaired You have restored my confidence in OEM Service Departments. More

I did not feel great about my experience with this dealership. However, they did follow up several times to see what they could do to make me feel better about things. While I am still somewhat disapp dealership. However, they did follow up several times to see what they could do to make me feel better about things. While I am still somewhat disappointed, it's clear they do care about the customer experience and tried to work with me towards a solution. Ultimately, I was the one that signed the paperwork when I knew I shouldn't have. Just make sure you feel good about the price and any value for your trade in and you should do just fine. More

DeMario was great he asked me the right questions to find the car that fit my needs. I am a Realtor and therefore I needed a big trunk. He showed me the car and I feel in love with it. I and a lot of my f the car that fit my needs. I am a Realtor and therefore I needed a big trunk. He showed me the car and I feel in love with it. I and a lot of my friends never thought I would drive a Volkswagon. The only thing I did not like from buying a car is the wait of paperwork. Other than that I am happy with my car and how I was treated at the Dealership! More

Brad Griffith made my experience at Hiley Volkswagon ("Hiley") an excellent one. He was very accommodating, did not pressure me, and took the time to answer any questions or concerns I had. Everyone I i ("Hiley") an excellent one. He was very accommodating, did not pressure me, and took the time to answer any questions or concerns I had. Everyone I interacted with at Hiley was great, in fact. The woman who took care of the paperwork signing was very professional while quickly getting my signature on all the documents. She explained the different coverage’s and protection plans without pressure. I will definitely recommend Hiley to anyone I know that is in the market for a car. More

Kenneth was very helpful and did everything in his power to take care of us The processes was the easiest we have ever experienced in getting a new car to take care of us The processes was the easiest we have ever experienced in getting a new car More

after having vehicle serviced we drove home, an the very next day noticed a loud thumping noise under vehicle when driving down highway,so richard sch another appt to look at vehicle, an was able to find th next day noticed a loud thumping noise under vehicle when driving down highway,so richard sch another appt to look at vehicle, an was able to find the cause an fix the problem. he was very helpful going out of his way to keep us informed as to when they pulled the vehicle into the bay to look at it an what the prognosis was an what the status was of parts ordered, we never needed to call up there wondering because richard made sure to call us 2 or 3 times a day. Hiley VW you have an excellent employee in richard because he strives to overachieve an not just settle for being average or ordinary. More

My car buying experience was great from start to finish. My salesperson, Ken Erwin is very professional and knowledgeable. He made me feel like I made the right choice. I had an extremely positive experie My salesperson, Ken Erwin is very professional and knowledgeable. He made me feel like I made the right choice. I had an extremely positive experience More

First my name is Michael dominguez, my wife Sonia and I went ot Hiely VW to look at the possibilty of trading in our VW Beetle for a new one. From the time we arrived at the dealership, we felt very welco went ot Hiely VW to look at the possibilty of trading in our VW Beetle for a new one. From the time we arrived at the dealership, we felt very welcome, Mr. Erwin greeted us and let us know he would work to answer any questions we may have. And he did, he was so helpfull we purchased a new VW Beetle. When it came to the lease Mr. Vann and Mr. Erwin work with VW Credit to get us approved and made sure it was deal we could live with. Once that was done, Ms. Siddique handled the paper work in a very professional manor and she also let us know about the car care policy that we could add to the lease that would repair anything, other than items that wear, wipper blades, motor oil, tires, etc.. Basicly a bumper to bumper and we did add it. We ejoyed our experience completely and will definitely will recomend Hiley and this crew of people to everyone we know that is looking for a car. More