Hiley Volkswagen of Arlington

This is my third VW beetle to own, my second purchase from Hiley VW. I worked with Ken Erwin, who was the greatest. He makes you feel at home, makes the process of purchasing a car fast and easy. He foll from Hiley VW. I worked with Ken Erwin, who was the greatest. He makes you feel at home, makes the process of purchasing a car fast and easy. He followed up, even came to the opening of a new gallery representing my art work. I would recommend Hiley and Ken to anyone purchasing a car. More

The main reasons we chose Hiley VW are (1) It is the closest dealership to our home in Whitney which is still over an hour and a half away. (2) We had accumulated almost 60000 miles on our Jetta TDI an closest dealership to our home in Whitney which is still over an hour and a half away. (2) We had accumulated almost 60000 miles on our Jetta TDI and we were hooked on the idea of getting ab new Passat - Motor Trend's Car Of The year. Cody Wiggens was very helpful to us in the process. We were travelling in our Jetta on the west coast and staying with relatives - actually house sitting. I was looking on line for dealers in our home area and near our winter home in Aransas Pass near Corpus Christi. I looked at inventories and there were near none in the trim levels and colors that we would want. Cody was the only personal respondent among the dealers we contacted. We bought our 2009 Jetta from the dealer in Corpus and I though they might be willing to help us find what we were looking for. Cody communicated by e-mail and actually wound up making a personal call to me to discuss our options. He expressed a sincere willingness to help us wo I told him we would contact him and come to Arlington to discuss our options in person. We really wanted either one of the two silver colors but thought we might like the Red. Cody showed us the Red and it was not a color we could get used to. There was a white Passat TDI with everything on it in the show room. We kept talking to Cody and relized that we were not going to find exactly what we were seeking. Cody never pushed us at all but we decided on the white Passat with more on it than we wanted or needed. I had done research on the value of our Jetta as a trade-in so did wait for Hiley's offer befor signing the deal. The only pressure applied to us was from your extended warranty salesman. He was very persistent so we did wind up with the five year extended warranty. Cody does his job well. There are many folks out there surfing the net looking for the car of their dreams. Cody made the connetions to make our dream become a reality. Sincerely, Donald Lewis More

I appreciate Ken Erwin's effort and patience in helping me finding the right car and following up all the task related to leasing the car which made the whole proccess easier for me. me finding the right car and following up all the task related to leasing the car which made the whole proccess easier for me. More

This was my first experience with purchasing a VW product. Previously, I had bought almost exclusively Honda products. This time, however, I wanted a smaller, more fuel-efficient car. Not liking the product. Previously, I had bought almost exclusively Honda products. This time, however, I wanted a smaller, more fuel-efficient car. Not liking the current design of the Civic, I concentrated on the Ford Fusion and VW Jetta. After driving both vehicles, I found the Jetta to be a much better car. Despite having less equipment, it just drove better, felt more solid, and had a more upscale, European fit, feel and finish to it. Having the 36-month free maintenance plan on it was just icing on the cake for me. It made the decision on which car to concentrate on very easy. To say that my purchasing experience was quick, easy, and painless is an understatement at best. I was on a tight time schedule; and they were able to expedite every aspect of the purchasing process in a very timely fashion. Both my Salesperson; Ernesto (the Sales Manager); and the Business Manager were top-notch, considerate of my time, and extremely professional. I was also extremely happy with the trade-in allowance I got on my car, and the negotiated lease payment on my Jetta SE. After taking the delivery of my Jetta, I had a concern with the driver's side window and door panel. However, these concerns were handled promptly, professionally, and in a friendly manner by Matt Lero. He went out of his way to ensure that everything was addressed, corrected, and delivered to my satisfaction. The level of service I've received after the sale has far exceeded my expectations. Every one I've met in the Service Department has also been very friendly and professional. Needless to say, I would definitely recommend both this VW product and Hiley Volkswagen. This is my second experience with the Hiley Group of Dealers (I had previously leased a Mazda) and I will definitely be a repeat customer the next time I consider a VW or a Mazda product. I would highly recommend them to anyone. More

Ken Erwin made buying a new car a joy. It was the most pleasurable car purchase we ever made. He was patient with us as we tried to decide which car and he never tried to push us in one direction. Ken wa pleasurable car purchase we ever made. He was patient with us as we tried to decide which car and he never tried to push us in one direction. Ken was open to lots of questions and very knowledgeable in his answers. Honesty was greatly appreciated. When we finally decided, the process was easy and hassle free. Everyone we met and visited with was very friendly. When it was time to drive off, Ken took his time showing us all the details in the car - and we love our new Passat. Thank you, Ken! More

I purchased a 2012 Touareg on July 17 and my buying experience was wonderful. Talked to Ken Erwin and had the deal made before I arrived at the dealership. It was a quick painless process; I was in and experience was wonderful. Talked to Ken Erwin and had the deal made before I arrived at the dealership. It was a quick painless process; I was in and out of there in a little over an hour. He was very knowledgeable about the product he was selling and very in depth when delivering the vehicle. When in Financing Harlan was super efficient and was not pushy. I would highly recommend Hiley VW. More

everyone was so great when it came to geeting me into my new toureg....ken and matt were exceptional and very kind and knowledgeable....harlan was quick and efficent and got me in and out of finance fast... new toureg....ken and matt were exceptional and very kind and knowledgeable....harlan was quick and efficent and got me in and out of finance fast.....shane is the best person i have ever worked with in a service department....he was incredible with everything....joey does a great job of staying on top of where you car is and whats up with it!!!! all in all i am a devoted fan of volkswagon and of HILEY VW.....thanks everyone!!!!!! More

What a Great Guy! He had me laughing the whole time, it was as though we knew each other for the longest, that's how comfortable he made me feel- I can say I have never felt that way at a dealership. He ha was as though we knew each other for the longest, that's how comfortable he made me feel- I can say I have never felt that way at a dealership. He has great knowledge of his product, Awesome advice, and was more than honest- it was Refreshing! If I ever am able to purchase my beautiful beetle- It will ONLY be from him! More

My wife and I just purchased a new VW Beetle from Hiley VW in Arlington, TX. From start to finish the entire process went great! Ken was great to work with. He took the time to go over everything about VW in Arlington, TX. From start to finish the entire process went great! Ken was great to work with. He took the time to go over everything about the vehicle, answer any questions, never made us feel rushed or uncomfortable. He worked with the appraisers and got us top dollar for our trade in. Also the transition over to talk with the financing department went very smooth and was very no-pressure. The dealership had actually closed for the day but they were all very willing to stay until everything was done and all of our questions answered. In this day and age this excellent level of customer service is becoming harder and harder to find, so I highly recommend Hiley VW and especially Ken Erwin for all of your future automobile needs!! More

Had a really horrible experience while visiting this dealership. While the salesperson, Nas Elhamud, was friendly and was trying to be helpful, the sales manager was the ABSOLUTE worst. We felt like we dealership. While the salesperson, Nas Elhamud, was friendly and was trying to be helpful, the sales manager was the ABSOLUTE worst. We felt like we got the complete run around while we were there. Cars that were marked as available for sale were later removed after we showed interest in them. We were then told they would sell us the series higher at the same price, only to have them come back and say they were going to charge for it. They also wanted to give us a below market value for our trade. They were clearly unorganized and wasted hours of our time. We ended up leaving there and went to Park Cities VW, where we bought our new car. The two dealerships were like night and day. Park Cities was awesome and Hiley was terrible. Hiley may be closer to my house, but I would NEVER refer anyone to them after the experience we had. More