Hiley Volkswagen of Arlington

Fast and smooth transaction, better than my previous experience with other dealerships. This dealer was able to match my best quote from a competitive dealer within the Metroplex area, sales person was experience with other dealerships. This dealer was able to match my best quote from a competitive dealer within the Metroplex area, sales person was very friendly and straightforward, very knowledgeable about the car, he explained clearly all features and responded to all my questions. More

As a first time car buyer I had expectations regarding some of the feelings I might have while going through the process of purchasing a new car. I had the idea, that because salesmen can be more eager to some of the feelings I might have while going through the process of purchasing a new car. I had the idea, that because salesmen can be more eager to get your business than you are eager to spend the money on a new car, I might feel pressured. I was planning on finding a car online myself then just going to purchase it without having to listen to the lines used by typical salesmen to get you to buy that car. I am so thankful that I went to Hiley Volkswagen of Arlington because as soon as I walked in and met my salesmen, Rocky Acosta and Yaw Owusu, I knew that feeling pressured was not something I'd have to worry about. Between the two salesmen I'm sure I was quite the pain. I test drove three cars. Two of them were used and one new. Because of my budget, I was thinking I'd have to purchase one of the used cars. When I test drove the 2011 Jetta I told Rocky that I knew exactly what I wanted but I probably couldn't afford it and he asked what my budget was. Needless to say, because of Rocky, Yaw, Daren and the rest of the team at Hiley I was able to drive my brand new Jetta out of the showroom that day!!! (well, they drove it out. I guess they didn't trust me?) I met people throughout the building during my visit and I feel very confident that I have found the right place to take my business in regards to their excellent customer service, knowledge about the product and their willingness to go out of their way to make sure that when you drive out of that parking lot, you have a smile on your face that won't come off until you hit a water puddle and get your new car dirty! So in regards to my overall experience at Hiley Volkswagen of Arlington, I would like to thank the whole team and give a special thanks to Rocky, Yaw and Daren for making sure that I got everything I wanted and nothing less! * * * * * More

The customer service at Hiley was phenomonal! I felt valued, compotent and capable of making a sound decision. Being a first time car buyer, I was very cautious. I knew that first timers are targets. Ho valued, compotent and capable of making a sound decision. Being a first time car buyer, I was very cautious. I knew that first timers are targets. However, from the moment I found the PERFECT car for me, the staff at Hiley backed it with the PERFECT experience. I would recommend Hiley to any car buyers and would back it with a garantee of satisfaction. It doesnt hurt that the Volkswagen CC is a superb vehicle either. More

The purchase process was very efficient. The sales team was very courteous and professional. I did not experience any "hard sales" tactics from anyone at the dealership- including the finance department at was very courteous and professional. I did not experience any "hard sales" tactics from anyone at the dealership- including the finance department at Hiley Mazda. I simply made a reasonable offer, signed a few documents, and the car was detailed and delivered within minutes. I recently purchased a vehicle from another dealership and I have to say that my experience at Hiley sets a new standard for others to follow. Not to mention that I have an incredible vehicle. One last point, my sales rep took the time to show me the NADA and Kelly Blue Book values before the purchase. This really helped me make a purchase decision with the confidence that I got a great deal. More

I wasn't really looking for a new car until mine got smacked into. I started my shopping online and when I came to Hiley VW website a message popped up asking if I wanted to chat with a sales person. smacked into. I started my shopping online and when I came to Hiley VW website a message popped up asking if I wanted to chat with a sales person. I accepted the chat and asked a few general questions which were all answered quickly and accurately. From that, I got a call from Ken Ervin and setup a test drive. I took a new Jetta for a spin and liked it. I was looking for something within my budget and a lease was my best option. This is my first leased car and so I had many, many questions. They took the time to answer all my questions. Ken was a wonderful sales guy. Not pushy but laid back and he knew his stuff. I wasn't pressured to buy that first day. I shopped at other places and took other test drives but the friendliness and no pressure sale of Ken and Darren made my shopping experience so much easier. I will be shopping at Hiley VW again. Everyone should stop in before they buy a car some place else. Totally worth it! More

In late 2010 I was looking for a new VW TDI and I was going back and forth between the 2011 Jetta Sportwagen the 2011 Golf. I narrowed down my search to the Golf after seeing some Sportwagens on the roa going back and forth between the 2011 Jetta Sportwagen the 2011 Golf. I narrowed down my search to the Golf after seeing some Sportwagens on the road and not really liking the noisier ride when I test-drove it. I first went to another VW dealership group in North Dallas and got stuck in the back and forth game of, "let me go check with the sales manager" and coming back with lines like "I'm on your side here trying to get the sales manager to give in". And, "I'm really eager to sell you something today since I've spent so much time with you." This was such a turn-off that I ended up sitting on the fence for over a month. I did a lot of internet research on Texas dealerships and inventory and was even willing to drive several hours if the right car and price combination came up. I found a car at Hiley Volkswagen that I liked and called them to inquire about the price. They gave me a very competitive offer and I went in the next day to test drive the car. The sales staff was very friendly and informative. All aspects of the experience with the dealership was great. The test drive distance was good and it allowed me to test drive the car under various circumstances. I haven't had a need for work to be done on the car so I didn't rate that question in the survey. I live 3 miles from a different Volkswagen dealership and Hiley Volkswagen is over 20 miles away, but because of the positive experience I will continue to do all my business with Hiley Volkswagen. The family business atmosphere and how they take care of you is outstanding. There were never any attempts made to push options on me that I didn't want. More

I am a busy person and not really into the usual car negotiations. I was able to call ahead and give the Sales Person a few objectives of the car, general style and price range. The next day, I showed u negotiations. I was able to call ahead and give the Sales Person a few objectives of the car, general style and price range. The next day, I showed up at the dealership and he had two vehicles parked in front and ready for my inspection and test drive. We drove a sedan and and SUV. Rocky gave me the relevant specifications on each and features and benefits compared to my needs. I picked the car. I went on with my business, filled out an on-line application, and picked up the car the next afternoon with a full in service and red carpet treatment. I may have spend a total of 45 minutes in or around the dealership and I have a new car. That is just the way I like it. I may not be important but he certainly made me feel like it! More

They were very pro-active, locating the specific GTI I wanted. They made the purchase painless and pleasant. They were everything you'd want a dealership to be. Not only was Ken Erwin terrific to work wit wanted. They made the purchase painless and pleasant. They were everything you'd want a dealership to be. Not only was Ken Erwin terrific to work with, and extremely helpful, so was the financial guy, whose name I've forgotten. Again, a wonderful experience. It made the relatively lengthy trip to Arlington worth it. Thanks to all. More

Ken and Matt both worked hard to understand what we were looking for, and to find it. Ken was extremely responsive and easy to work with, and answered all questions clearly. There was not any pressure, ju looking for, and to find it. Ken was extremely responsive and easy to work with, and answered all questions clearly. There was not any pressure, just responsiveness. Pricing and contracting were clear and open. Overall, a very positive experience. More

This was a very easy purchase. I communicated the car, color and features I was looking for. Ken Erwin located the car I wanted and arranged everything via email. He even delivered the car to me. I wou color and features I was looking for. Ken Erwin located the car I wanted and arranged everything via email. He even delivered the car to me. I would definitely recommend Ken and the Hiley dealership. More