Hill-Kelly Dodge Chrysler Jeep Ram

!!!!WORST EXPERIENCE EVER HE SHOULD BE FIRED!!!! This guy claims to know alot about his job when in reality he knows very little about what a SERVICE ADVISOR job is or what he should say and do two This guy claims to know alot about his job when in reality he knows very little about what a SERVICE ADVISOR job is or what he should say and do two people....he relies on belittling people and Making them feel like little to nothing because of an older car they have or the type of rims... my husband and I have never felt so belittled in Our Lives.... he should be fired he does not know Good customer service instead of trying to help you with the problem he will talk to you like a smart elek xxxxxxx, cut you off and pretty much tell you you don't know what you're talking about he will misdiagnos your car which he is not even a mechanic and is nowhere near competent enough to be telling people what's wrong with their car car for that matter....... he will cause problems that didn't exist before and basically refuse to fix it then make you feel like it's your fault or because the car is older.... then tell you that you are trying to get free work done...I went in due to a recall on an ignition in a car they make, they supposedly fixed it then when I left I had to take it to a real mechanic because it wouldn't start Brian told me because of the misfire it wouldn't start I never had that problem even with the misfire until Hill-Kelly serviced my car and when I got it back from them it had numerous lights on that had never came on before..... the mechanic shop I took it to told me they couldn't fix it due to the ignition and the computer of the car not corresponding together it was a security issue at this point so I took it back do Hill-Kelly Dodge then Brian told me that all of the this was due to a misfire and PDC issues then proceeds to tell me oh yea "his machine also said my transmission was going out and the brain of the car would need to be completely replaced" which he had never mentioned the first time when I was there....he is a joke and thinks it's funny to play with people's only means of transportation and will ruin your car I would not recommend anyone to go here to get your car serviced you will end up with alot more problems that you will be responsible to fix this place is not about helping customers that buy there junk cars they just want to get your money ............. the lack of experience and intelligence of these people kill me how are they employed.... I will also be contacting his supervisor , mr. Bentley ,mr. Bragg and mr. Norwood about this matter.... I am very offended..... in the paperwork he said he contacted me never once did he call me I still haven't got a word on my car they leave you completely in the dark no updates at all.... More

They honor their quotes! I scheduled a CVT transmission flush and was planning on spending roughly $235 because that is how much I was quoted a little over a week before my ap I scheduled a CVT transmission flush and was planning on spending roughly $235 because that is how much I was quoted a little over a week before my appointment. It turns out that they underquoted me by over $140! But David Del Regato honored my original quote, did an excellent job, and was very friendly. Would highly recommend Hill-Kelly for car service. More

Service Department redeems themselves After erring with a recall repair issue Hill-Kelly's team stepped up to make good. I showed up for a scheduled appointment to replace a recalled water After erring with a recall repair issue Hill-Kelly's team stepped up to make good. I showed up for a scheduled appointment to replace a recalled water pump and was told the part was not available. I was upset as I had scheduled several weeks in advance and I had called again the day prior to my visit to confirm Appt, etc. I left the dealership unhappy but knew the manager needed to be aware of the problem so they could remedy. I sat down with Ginger Wiggins and she patiently listened to my explanation and then quickly went to work to solve my issue. Her team of service writer Aaron Turberville and Beth Campbell (loaner vehicle) were also pleasant and professional in making sure I was satisfied. As we say in the Navy, "Bravo Zulu" for showing that you really do care about your customers!! More

David rocked Had to have some work done quick, david del regato got me in and out quick! If he stays with hill kelly jeep, I'll be a client for life! Had to have some work done quick, david del regato got me in and out quick! If he stays with hill kelly jeep, I'll be a client for life! More

Excellent care and service Thank you to David del Regato for his patience and understanding through the repair process. He thoroughly explained all issues and even checked up wi Thank you to David del Regato for his patience and understanding through the repair process. He thoroughly explained all issues and even checked up with my husband and I after we picked our vehicle up. My husband recently had surgery and he took the time to see how he was doing. He impressed us with his knowledge and care, definitely going above and beyond what is required! More

Employee David del regato David del regato provided the worst customer service at Hill Kelly Dodge. David is extremely rude and does not care what the customer has to say or ho David del regato provided the worst customer service at Hill Kelly Dodge. David is extremely rude and does not care what the customer has to say or how they feel. People like David are the reason that customers pick a different place to shop. More