Hill-Kelly Dodge Chrysler Jeep Ram

Great experience Overall best experience I have had with a car dealership in my 64 yrs. Mr. Hartford was very knowledgeable of the vehicle and answered all my questio Overall best experience I have had with a car dealership in my 64 yrs. Mr. Hartford was very knowledgeable of the vehicle and answered all my questions about all the bells and whistles. More

First Experience was Wonderful! We were looking for a particular car and I used USAA's Car Finder. By the next morning, I had a call from the Internet Sales manager and she was extr We were looking for a particular car and I used USAA's Car Finder. By the next morning, I had a call from the Internet Sales manager and she was extremely helpful. We drove an hour to check out the car (and really didn't think we would buy it), but the car was perfect, the sales personal are friendly and helpful, the F&I manager beat any financing we could get locally, and we came home with the vehicle. I recommend this dealership to anyone looking for a vehicle! Great Experience! More

Great overall experience I am not a fan of buying from a dealership as I have had many poor experiences in the past. I met with Mr. Hartline and within 2 hours walked out wit I am not a fan of buying from a dealership as I have had many poor experiences in the past. I met with Mr. Hartline and within 2 hours walked out with my new vehicle. I was pleased with the customer service from the start. No BS and I completely appreciated that! The finance guy was great to work with too! I drove from alabama to look at cars in this area and will definitely be back to Hill Kelly! More

Richard Hartline Richard was a very knowledgeable salesperson. He was extremely helpful with the purchasing process. I have highly recommended him and the dealership Richard was a very knowledgeable salesperson. He was extremely helpful with the purchasing process. I have highly recommended him and the dealership to others while attending a Mopar Car Show in Mobile, AL. More

Purchase of New 2014 Jeep Grand Cherokee From the sales representative to upper management, this Dealership was honest and transparent in doing business. I highly recommend this Dealership, e From the sales representative to upper management, this Dealership was honest and transparent in doing business. I highly recommend this Dealership, especially if you have done your homework and wish to fairly and expeditiously conclude a sale for a new vehicle. More

Hassel Free Buying Experience I was interested in a Dodge Dart. Ashley helped pick out a car that was perfect for me!!! I am new to the updated technology that are now available a I was interested in a Dodge Dart. Ashley helped pick out a car that was perfect for me!!! I am new to the updated technology that are now available and was nervous. Ashley was so patient with me and explained the features of my car and how to use these features in a way that made sense to me. She was so attentive to every little detail and was an absolute pleasure to work with. I WILL recommend Hill Kelly Dodge to my friends and family. And I WILL also tell them to be sure and ask for Ashley. More

Richard Hartline made my car buying experience perfect!! My first new car purchase only made possible because Richard Hartline was so patient with me! Never bought a new car before and was leery of the whol My first new car purchase only made possible because Richard Hartline was so patient with me! Never bought a new car before and was leery of the whole negotiating process. Richard Hartline was patient and answered all my questions without pressuring me to make a quick decision. Richard went above and beyond by going over several options with me. In the end Richard ensured that I got the car I really wanted for a price I was happy with! More

LIED ABOUT USAA PRICING / LOW BALLED ON TRADE VALUE While test driving the Jeep Wrangler Mike mentioned that USAA pricing meant that we would pay invoice plus $299. I was thinking that was a little hig While test driving the Jeep Wrangler Mike mentioned that USAA pricing meant that we would pay invoice plus $299. I was thinking that was a little high after my research I had done online. I found according to my research the price should be lower than that so I was surprised that the USAA pricing was higher than the average paid for similar vehicles sold in the Pensacola area. The next day we sat down to negotiate the price and Mike said "USAA pricing on Jeeps is a little higher, it's going to be $499 over invoice." Mike said their hands were tied because they are REQUIRED to sell their USAA priced Jeeps for the $499 over invoice. I said I could negotiate a better deal without "USAA Pricing" and he agreed. Then we talked about my trade value which was coming up 15% lower than KBB trade value and 20% below Black Book Weekly trade value. I mentioned this and of course there was some excuse about how KBB and BBW aren't accurate. I then mentioned I don't care how much I get for the trade, I'm just concerned about the "out the door" price. He came back with an extremely high "out the door" price so I then mentioned I had some additional discounts including a $500 cash allowance I got in the mail and being active duty military I qualified for another $500 cash allowance. Now, this part is opinion, but it seemed when he started doing the math using these newly mentioned incentives he didn't like the low number that was about to come up. He stopped abruptly and simply said, "well, we're thousands off on your trade value......" I made my final offer which, according to my research, I know was a workable deal. My offer was not accepted so we left. Now, about my accusation that I was lied to about USAA pricing.... Mike said they must sell their Jeeps for $499 with USAA pricing..... After we left we went to another dealer (won't mention the name but will do a separate positive review). This dealer says "USAA pricing is invoice plus $100." I look at the wife and we both shake our heads realizing Mike at Hill-Kelley in Pensacola had lied to us. Here comes the fun part.... this dealer then gives us the $500 cash allowance for our coupon, AND $500 for military cash allowance. That made the price $900 under invoice.... the deal was sealed when they gave us $3,000 more for our trade than Hill-Kelley was offering. Within 3 hours of being lied to at Hill-Kelley we were driving a new jeep from a dealer 20 miles away with smiles on our faces. More

The quote on the vehicle was solid, the promptness and professionalism of every person was great, Susan Bullock did a great job of talking and e-mailing me on Saturday afternoon/evening as we were working professionalism of every person was great, Susan Bullock did a great job of talking and e-mailing me on Saturday afternoon/evening as we were working out details, Chuck Moran was quick and efficient in dealing with the financing, and Sarah Shiveley did a great job walking me through the buying process. All dealt fairly and honestly with me. What they told me over the phone was confirmed in e-mails, and they followed through on their word throughout the purchase. I live in Hattiesburg, MS, which is around 150 miles from Pensacola, but the price of the car and the professionalism of the staff made it easily worth the effort to get to Pensacola. More