Hill-Kelly Dodge Chrysler Jeep Ram

The people at Hill Kelly Dodge are extremely friendly and professional. When I make an appointment, they are very respectful of my time and always complete the services requested quickly. Mike Paschal, my m professional. When I make an appointment, they are very respectful of my time and always complete the services requested quickly. Mike Paschal, my main contact, is always honest with me about what services/repairs are needed for my Jeep. I never get the impression that he is trying to sell me something or convince me to pay for a service that is not required or necessary. I appreciate the integrity and professionalism of Mike and the rest of the team at Hill Kelly Dodge. More

After calling and talking to someone in service I decided to stop by the dealership to find out how extensive the replacment of a small part would be. John looked at the problem, explained how easy it would to stop by the dealership to find out how extensive the replacment of a small part would be. John looked at the problem, explained how easy it would be and walked me to the parts department. By phone I was told that the part would have to be ordered but John explained to the Parts Manager what was needed and the part was in stock. After a few short minutes my problem was fixed and installed by John and I was on my way. Great service! More

Flawless until we got in the car to drive it home... The gas tank had barely half a tank. I HAVE NEVER BOUGHT A CAR WITH ANYTHING LESS THAN A FULL TANK OF GASOLINE. We had a 2 hour drive ahead of us (fro gas tank had barely half a tank. I HAVE NEVER BOUGHT A CAR WITH ANYTHING LESS THAN A FULL TANK OF GASOLINE. We had a 2 hour drive ahead of us (from this dealership to our home) and had to stop for gas and fill the tank before we even left Pensacola. I thought that was cheap. More

PROBABLY THE BEST SERVICE I HAVE HAD AT HILL-KELLY. NORMA WAS KNOWLEDGEABLE GOT ME A APPOINTMENT THAT DAY AND ALL WORK COMPLETED IN A TIMELY MANNER. THANKS WAS KNOWLEDGEABLE GOT ME A APPOINTMENT THAT DAY AND ALL WORK COMPLETED IN A TIMELY MANNER. THANKS More

My experience with Dean McArthur was outstanding. He is very professional, understands and know exactly how to communicate with the customers effectively and delivers outstanding work performance. I worke very professional, understands and know exactly how to communicate with the customers effectively and delivers outstanding work performance. I worked in customer service for years as the lead representative. Dean is the top of the line. I was very satisfied with the service I received. Thank you Dean,God Bless you. Lydia Darnes More

Picked up a brand new 2012 Jeep Wrangler. The whole process went very smoothly, from the trade in to final delivery. My salesman, Matt Wilkerson went out of his way to make sure everything was just rig process went very smoothly, from the trade in to final delivery. My salesman, Matt Wilkerson went out of his way to make sure everything was just right. The sales manager, Jeff Thompson is top notch and was a pleasure to deal with. Outstanding dealership. More

I have had a great relationship with Hill Kelly for 25 years. Purchased several cars and have worked with the service department on various issues. The customer service has always been very responsive and years. Purchased several cars and have worked with the service department on various issues. The customer service has always been very responsive and friendly. Their professionalism and knowledge of their products are unsurpassed. I have and will continue to recommend them to my friends and family....Tim Gossman, DVM More

Matt was awesome to work with and really gave me a great deal on a 2011 Ram. Everyone at the dealership is friendly and helpful, and I never felt forced into buying anything. You know a place is comfortable deal on a 2011 Ram. Everyone at the dealership is friendly and helpful, and I never felt forced into buying anything. You know a place is comfortable when you could go have a beer with anyone there, and that's true about Kill-Kelly Dodge. Great truck and a great price gave me an overall great experience. More

This is a very friendly dealership to deal with. However, when you purchase a vehicle from this dealership be certain to obtain all the paperwork associated with this vehicle at the time of purchase. If you when you purchase a vehicle from this dealership be certain to obtain all the paperwork associated with this vehicle at the time of purchase. If you do not you may be waiting for quite awhile. I had to wait several months to obtain an owners manual and two different warranty contracts. I purchased an extended wrap coverage warranty for $1900. A couple of months later I noticed in my sales packet I had not have a copy of the extended warranty contract other than a purchase price mentioned in the sales agreement. I called the dealership and was sent a scanned copy of a warranty brochure via email and was told that was I all I needed. 4 more months go by when I have to take the car in for repair to be told by the repair service that I need an actual contract with a contract number and not a simple sales brochure. I contaced the warranty service who said it was not their responsibility to provide me with a contract and that they would not send me a copy unless the dealer who sold the car to me went out of business. The warranty service said the dealer should have given me an original contract at the time of purchase which they did not. I called the finance manager at the dealer who pulled my paperwork, scanned it and emailed me a copy. I think I now know why I did not get the original is because we never signed the original. Apparently the dealership did not have the contract at the time of sale but rather filled out the paperwork after selling us the extended warranty and placed it in their files. With all of that being said just be sure to dot your I's and cross your T's at the time of purchase or you will have to deal with the same issues which is totally unnecessary. I also visited the BBB website on the Warrentech extended warranty and learned from there that my complaint of not having any paperwork is the biggest complaint the BBB receives concerning this extended warranty service. More

Very helpfull and polite in all services for my car buying experence. Would do business again wife and i love dodge. thank you so much. buying experence. Would do business again wife and i love dodge. thank you so much. More