Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Michael Smoote was fantastic.. Great service adviser and very knowledgeable about everything as well as being a nice person that seemed to go out of his way to help. Great service adviser and very knowledgeable about everything as well as being a nice person that seemed to go out of his way to help. More

My service at Hill Kelly is always top notch! Brian always goes above and beyond to make sure my Jeep Wrangler is getting the care it deserves. He has even given me his personal cell phone number so I always goes above and beyond to make sure my Jeep Wrangler is getting the care it deserves. He has even given me his personal cell phone number so I can always reach him if I have any questions or concerns about my Jeep. I have delt with many other dealerships and their customer service isn't even close the the awesome service I get at Hill Kelly! More

This the most friendly service department I have visited. Alyssa was interested in my concerns, she listened and took action immediately. I have have had a bad experience with HillKelly service. Alyssa was interested in my concerns, she listened and took action immediately. I have have had a bad experience with HillKelly service. More

I stopped at the dealership at 2pm on Tuesday afternoon, I was greeted by Michael Smoote promptly.,he had me in and out of the dealership in 45 mins. Michael explained everything that was done with the oil I was greeted by Michael Smoote promptly.,he had me in and out of the dealership in 45 mins. Michael explained everything that was done with the oil change, great experience. More

Great dealing with Brain wouldn’t use anyone else.. He always dose a great job and never lets let’s me down thanks will always enjoy it!!! always dose a great job and never lets let’s me down thanks will always enjoy it!!! More

People were nice and I really liked and appreciated the waiting area. I would definitely recommend this location and will be back for future assistance. waiting area. I would definitely recommend this location and will be back for future assistance. More

Dealership and service dept very helpful in solving my issue Service manager David del Regato extremely helpful and professional Problem was solved Thank you very much issue Service manager David del Regato extremely helpful and professional Problem was solved Thank you very much More

Small (?) things are regularly missed on service. On two visits for oil/tire rotation I requested a 5-tire rotation; both times only a 4-tire rotation was done. I complained and and only the spare tire was visits for oil/tire rotation I requested a 5-tire rotation; both times only a 4-tire rotation was done. I complained and and only the spare tire was swapped - not correct. The second time I did not bother to complain. On a third visit I had a battery replacement done under warranty; service signed off on a multipoint inspection that stated bringing the tires to correct pressue; this was not done! All tires were 5 psi low as they were when I took in the car! So, what else do they miss? No way to say. More

It was like Night and Day This review is a little late in coming but better late than never, Long Story incoming I had my RAM 2500 stolen in August and recovered by the This review is a little late in coming but better late than never, Long Story incoming I had my RAM 2500 stolen in August and recovered by the Sheriff Dept. Unfortunately the thieves held on to my key. I knew this and took it in to be rekeyed at the FWB Dealer (Step One) They assured me that they had reprogrammed the keys but they had just added extra keys with the same programming. It was promptly stolen again. When it was recovered a second time Step one refused to redo their work or make anything right without charging me a second time for what I had already paid for. Step One is incredibly incompetent and unorganized, so I started looking out of town for help I called and reached Micheal the service writer who immediately understood my issue and I could tell that he was very knowledgeable. I told him I was on my way. Every thing about Hill Kelly is better. The dropping of point is clean, there are quiet offices to talk about whats going on with your vehicle. I received expert advice and assistance and decided to replace my batteries and tires at the same time. The biggest surprise was getting a call from the dealer and Micheal told me that the final price was actually less than quoted! I will definitely be back and tell my friends More