Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Took my Jeep in for a check engine light beginning of Feb. , asked for a master mechanic to do all work. Was laughed at. Told I needed 4 new cams , lifters and thermostat. I Approved all work. (Find Feb. , asked for a master mechanic to do all work. Was laughed at. Told I needed 4 new cams , lifters and thermostat. I Approved all work. (Find out the mechanic is 25 years old) They put in an aftermarket thermostat without telling me, when I questioned it I was told they couldn't get Mopar thermostat. Check engine light continued to go off and on even after work was suppose to have been done. Jeep NEVER overheated until there service department touched my jeep. They replaced thermostat 3 times,(aftermarket)never did fix the cam problem. Jeep overheated now they say $12,000.00 for new engine after I'm all in at $8,333.00 already gave them for work they supposedly did. I reached out to GM NO response, owner of HK dodge NO response and to Brandi Pastor customer care advocate NO response . Paul Marchant dropped the ball big time on my jeep and refuses to take responsibility . Keep saying its the number of miles on my jeep a jeep I have meticulously taken care of. They refuse to honor the warranty on work already supposedly done. These people, zero morals, zero ethics. Karma is.... Run as fast as you can, these people are common criminals. If I could give no stars I would. UPDATE Vehicle at Hill kelly Dodge for 45 days. Told my block cracked due to it overheating. Never received a diagnostic as to what caused the overheating, just that it would be an additional $12,000.00 Plus to replace cracked block. Took my Jeep to another shop. (Third) aftermarket thermostat stuck causing Jeep to overheat. Replaced with an OEM thermostat, no longer running hot. Block pressure checked numerous times, passed. Block not cracked. UPDATE New mechanic diagnosed the check engine light that has been going off and on since February . Hill Kelly's mechanic did not put timing chains on correctly after installing the new cams causing the timing to be misaligned. They refuse to acknowledge new mechanics findings. All issues were under a two year warranty. Filed a complaint with the BBB. More

service was complete faster then estimated. staff was very friendly and helpful. the service waiting area was very comfortable staff was very friendly and helpful. the service waiting area was very comfortable More

Very friendly staff. Always willing to go over and beyond for customer service. I send everyone I know looking for a car to this location. Love my car purchase and my s Always willing to go over and beyond for customer service. I send everyone I know looking for a car to this location. Love my car purchase and my service plan. More

Michael (Smoot) was amazing! He is the reason I returned to purchase a oil change package. He is the reason I returned to purchase a oil change package. More

As usual, Amber was amazing. Fantastic service, quick turnaround and great communication. Couldn't ask for a better service department. Fantastic service, quick turnaround and great communication. Couldn't ask for a better service department. More

Bridget, your Service Rep, was extremely helpful with my service needs and very polite to deal with. I definitely will be back in the future. service needs and very polite to deal with. I definitely will be back in the future. More

Service was prompt and the body shop kept in communication regarding the repairs. They worked with my insurance company and the experience was seamless communication regarding the repairs. They worked with my insurance company and the experience was seamless More

Jeep dealers provide the best service for my Jeep Compass. I know they have the records and knowledge for what maintenance and parts I need. Compass. I know they have the records and knowledge for what maintenance and parts I need. More

Have had nothing but difficulty dealing with this store. Called for service and was told they don’t service cars over seven years old. Took it in for a power train inspection on an unlimited warranty and wa Called for service and was told they don’t service cars over seven years old. Took it in for a power train inspection on an unlimited warranty and was told my warranty had expired. How do these people stay in business . So unhelpful. More

Set an appountment, got there and was told it would be 3 days! Just for a diagnostic for a noise. Was not told that when i set the appointment. Waste of my time. days! Just for a diagnostic for a noise. Was not told that when i set the appointment. Waste of my time. More