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Hilton Head BMW

Bluffton, SC

4.7
383 Reviews

1230 Fording Island Rd

Bluffton, SC

29910

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Showing 383 reviews

December 01, 2023

Pavel Astileeanu was my Service Advisor. I made an appointment to have four new tires put on my vehicle. Pavel took very good care in making sure my visit went well. I was kept informed ev More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavel Astileanu
Dec 05, 2023 -

Hilton Head BMW responded

It's great to hear about your positive experience with Pavel as your Service Advisor during your tire replacement appointment! Keeping you well-informed throughout the process and ensuring your visit went smoothly reflects a high level of customer service. It's wonderful that you're pleased with your new tires and the overall experience at Hilton Head BMW. Thank you for your business!

November 30, 2023

Friendly/good listener/was willing to listen to my concerns and get them resolved. Thank you. More

by Dmh319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Dec 02, 2023 -

Hilton Head BMW responded

We are thrilled to hear that you had a friendly and attentive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

Very friendly staff and accommodating. My vehicle had an emergent need for service and our other car was also in the shop which would have left us in a pinch for transportation. They were More

by dsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian
Dec 01, 2023 -

Hilton Head BMW responded

Thank you for choosing Hilton Head BMW! We are thrilled to hear that we were able to provide you with an excellent sales and service experience. It is great to know that our service staff exceeded your expectations. Your business is greatly appreciated and we look forward to the opportunity to serve you again.

November 30, 2023

Leased a the car and purchased a car at Hilton Head BMW. I like the service department , especially Kristen . I recommend the dealership to friends and family. More

by charlie.hhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
Dec 01, 2023 -

Hilton Head BMW responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Kristen went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!

November 28, 2023

Service was excellent. I needed a battery & Kristen scheduled me immediately. I appreciate the quick service More

by jerrycogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Rismiller
Nov 30, 2023 -

Hilton Head BMW responded

It's fantastic that Kristen at the dealership was able to get you scheduled promptly for a new battery! Quick and efficient service, especially for something as crucial as a battery replacement, can make a big difference, Thank you for your business!

November 16, 2023

Treated with respect & professionalism from the moment I walked in for service until I left. Technician provided an excellent video showing his findings. More

by C Reppert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen R.
Nov 18, 2023 -

Hilton Head BMW responded

Being treated with respect and professionalism is essential, especially when it comes to car servicing. It's great to hear that the technician went the extra mile by providing a video showcasing their findings, allowing for better transparency and understanding. We look forward to your business with us again!

November 13, 2023

Mr. Charles is a subject matter experts he knew his crafts on the BMW X3, excellent customer service More

by jpenningj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles
Nov 15, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had a great experience and that Charles provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

This dealership is outstanding. I found the car I wanted but then I felt that it was too small. Vertice and I walked the lot and I found what I wanted. Is it just been turned in so More

by Randy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vertus, Bob
Nov 15, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had an outstanding experience at Hilton Head BMW! Vertice's dedication to finding the right car for you and ensuring it met your specifications, even with the last-minute tire request, speaks volumes about our commitment to customer satisfaction. Our effort to accommodate your preferences and the swift resolution to ensure all four tires were installed is commendable. It's great to hear that the financing aligned with your expectations and that you're loving your new car. Congratulations!

November 13, 2023

Everyone was nice when I walked in. Very helpful. I believe his name was Robbie or Robert was very helpful. More

by Nora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 15, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had a great experience and that Robert provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 12, 2023

Took r car & quickly solved r problem. Very professional. Clean car & windshield washer fixed. Thanks More

by Flo Thigpen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
Nov 14, 2023 -

Hilton Head BMW responded

It's great to hear that Hilton Head BMW quickly addressed and resolved the issue with your car, providing a professional and efficient service. The fact that they fixed your windshield washer and returned your car in a clean condition adds to a positive overall experience. Thank you for your business, and we look forward to serving you again in the future.

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