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Hilton Head BMW

Bluffton, SC

Overview
Reviews
Vehicles
4.7
388 Reviews
Call Dealership (843) 815-1501

1230 Fording Island Rd

Bluffton, SC

29910

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Showing 388 reviews

November 16, 2023

Treated with respect & professionalism from the moment I walked in for service until I left. Technician provided an excellent video showing his findings. More

by C Reppert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen R.
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Nov 18, 2023 -

Hilton Head BMW responded

Being treated with respect and professionalism is essential, especially when it comes to car servicing. It's great to hear that the technician went the extra mile by providing a video showcasing their findings, allowing for better transparency and understanding. We look forward to your business with us again!

Helpful
November 13, 2023

Mr. Charles is a subject matter experts he knew his crafts on the BMW X3, excellent customer service More

by jpenningj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles
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Nov 15, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had a great experience and that Charles provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 13, 2023

This dealership is outstanding. I found the car I wanted but then I felt that it was too small. Vertice and I walked the lot and I found what I wanted. Is it just been turned in so More

by Randy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vertus, Bob
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Nov 15, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had an outstanding experience at Hilton Head BMW! Vertice's dedication to finding the right car for you and ensuring it met your specifications, even with the last-minute tire request, speaks volumes about our commitment to customer satisfaction. Our effort to accommodate your preferences and the swift resolution to ensure all four tires were installed is commendable. It's great to hear that the financing aligned with your expectations and that you're loving your new car. Congratulations!

Helpful
November 13, 2023

Everyone was nice when I walked in. Very helpful. I believe his name was Robbie or Robert was very helpful. More

by Nora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Nov 15, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had a great experience and that Robert provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 12, 2023

Took r car & quickly solved r problem. Very professional. Clean car & windshield washer fixed. Thanks More

by Flo Thigpen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
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Nov 14, 2023 -

Hilton Head BMW responded

It's great to hear that Hilton Head BMW quickly addressed and resolved the issue with your car, providing a professional and efficient service. The fact that they fixed your windshield washer and returned your car in a clean condition adds to a positive overall experience. Thank you for your business, and we look forward to serving you again in the future.

Helpful
November 11, 2023

Great experience with Brad Woodcock! My 2nd time at Hilton Head BMW. Quick turnaround. Got a call from Brad when my car was ready. Very happy with this dealership. More

by DRSHAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Woodcock
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Nov 14, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had a great experience with Brad at Hilton Head BMW. A quick turnaround and proactive communication, like the call you received when your car was ready, contribute to a positive dealership experience. Thank you for sharing your positive feedback.

Nov 14, 2023 -

DRSHAP responded

Thanks again for fixing my car so quickly. It’s driving like a charm and the trunk now closes perfectly.

Helpful
November 11, 2023

Fast, efficient service with excellent waiting area. Friendly service people for entry and checkout. Nice. More

by joe_boelter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Woodcock
Report | Print
Nov 14, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had a positive experience at Hilton Head BMW with fast, efficient service and an excellent waiting area. Friendly service people during entry and checkout also contribute to a great customer experience. Thank you for your business, and we look forward to serving you again in the future.

Helpful
November 07, 2023

Great experience. Deal fell through on my end but the Sales person I was dealing with as well as the Manager were great and I would not hesitate to go there again for More

by Rmarchione
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaaca Dobson, sales manager.
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Nov 09, 2023 -

Hilton Head BMW responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 07, 2023

I phoned BMW and took the first available appointment due to a starter/battery problem. First available was two weeks out. After the inspection, was told that battery would be on back order — at least 30 day More

by SLStrissel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
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Helpful 1
November 05, 2023

I was helped quickly when I arrived. at the dealership. They did the thorough inspection and explained what needed to be fixed. More

by veregog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Nov 07, 2023 -

Hilton Head BMW responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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