Hodges Mazda - Service Center

Riley was great. He was patient with the whole process of my car situation as all He was patient with the whole process of my car situation as all More

Service center is good at what they do. They do not try to sell you anything you don’t need. They do not try to sell you anything you don’t need. More

Easy and flexible scheduling, courteous employees, and reasonable wait time summarizes the experience with Hodges Mazda service department. reasonable wait time summarizes the experience with Hodges Mazda service department. More

Professional and friendly. I feel confident I'm being given truthful information pertaining to my Mazda. I feel confident I'm being given truthful information pertaining to my Mazda. More

My first Mazda started with Jeff Leonard. I liked that he wasn’t pushy. He was respectful and helpful. Service was good. I wasn’t crazy about returning to Jacksonville to have car’s in-networ I liked that he wasn’t pushy. He was respectful and helpful. Service was good. I wasn’t crazy about returning to Jacksonville to have car’s in-network software update but with technology in cars it’s what we deal with. The cleanliness of the dealership and the bathroom was very good. More

Seth was professional, patient, informative, and made the experience fun. I was very pleased with my purchase. I shopped 4 different dealerships before deciding to buy from Hodges. experience fun. I was very pleased with my purchase. I shopped 4 different dealerships before deciding to buy from Hodges. More

They are courteous , professional , and communicate well , the service is done in a timely manner , the service is done in a timely manner More

The Service Department at this location was friendly and made every effort to get my vehicle ready quickly. made every effort to get my vehicle ready quickly. More

Fantastic service. Third time I've had my car in for routine service and no complaints. Third time I've had my car in for routine service and no complaints. More

If I could leave zero stars, I would have. On March 10th, my fiancé took my car in to get an oil change and informed me that a worker had crashed into my car and the bumper needed to be fixed. On March 10th, my fiancé took my car in to get an oil change and informed me that a worker had crashed into my car and the bumper needed to be fixed. My car was sent to a collision “shop” and I went to google it and found no address or number to call. I had not received updates on my car from Mazda or the collision shop. On April 1st, we went to return the rental and pick up my car Only to find that no one had inspected my car and the bumper was not even aligned and missing clips. We were advised to take our car home in the meantime. My fiancé spoke with the service manager who told him that it was a “courtesy” that they are fixing my car and that that did not have to be done because I signed a waiver that if a worker were to “slam” my car into a wall, they are not liable even though I just brought it in for an oil change. We were made to feel as if this was our fault and an inconvenience. 3 of my family members have purchased from this dealer as well because of the initial positive experience I had. I will not be using them or referring them to anyone again. Customer service needs great improvement. More