Hoffman Audi of New London

Stand by their cars, top notch dealership. I purchased a used Audi A6 from Hoffman Audi of New London a year and a half ago. I had also purchased an extended warranty. When I ran into a repair I purchased a used Audi A6 from Hoffman Audi of New London a year and a half ago. I had also purchased an extended warranty. When I ran into a repair problem recently, there was a grey spot and the warranty did not cover the repair. Upon hearing of this, Mr. Hoffman stepped up and paid for the repairs. I have never had such an amazing experience with a car dealership. This is the second time such a thing happened and the second time that Hoffman stood by their car. I have purchased many cars from many dealers and have never enjoyed the experience, UNTIL NOW.I would recommend Hoffman to my best friend or family member, I am that impressed with them. Thanks to Mr Hoffman and all the guys at Hoffman Audi for rising above the rest and truly taking care of their customers. More

Repair/Service work excellent I had two wheels/tires damaged when I was forced off of the road by a truck and these were worked on by Hoffman Audi in New London. The work was perf I had two wheels/tires damaged when I was forced off of the road by a truck and these were worked on by Hoffman Audi in New London. The work was performed in a timely fashion and certainly met my expectations. The staff in the service department in New London are always courteous and helpful. More

Top rate service I've been bringing my A8 here since 2007, have always had excellent service! Moved 2 years ago, came back for family with my new A5 and was able to ge I've been bringing my A8 here since 2007, have always had excellent service! Moved 2 years ago, came back for family with my new A5 and was able to get right in for my first service without a hitch! It was like I never moved! Mark as always is awesome!! More

Efficient I walked in and they got me in for my vehicles service and got me a loaner in about 10 minutes. They are always professional and courteous. I walked in and they got me in for my vehicles service and got me a loaner in about 10 minutes. They are always professional and courteous. More

Recent A4 Service Experience Recently brought my A4 in service. The service rep. was knowledgable, friendly and kept me informed of the work being performed. The service rep infor Recently brought my A4 in service. The service rep. was knowledgable, friendly and kept me informed of the work being performed. The service rep informed me of future service/repairs that were needed and provided quotes. Loaner car was a 2015 A4 and not a tin can rental. Overall all great experience! More

AC diagnosis & repair One again the courteous & knowledgable staff at Hoffman Audi did an outstanding job servicing my A7. Once the problem with the AC was diagnosed they h One again the courteous & knowledgable staff at Hoffman Audi did an outstanding job servicing my A7. Once the problem with the AC was diagnosed they had the replacement part on hand & my vehicle was ready in a few hours. A loaner Audi was provided & greatly appreciated so I could go about my day. Peace of mind & confidence in the staff makes for a great service experience. Great job guys!! Melody More

Outstanding service. The staff made our buying experience very enjoyable. They met all our needs and made it quick and easy. Thank you to Raquel for keeping us in the loop The staff made our buying experience very enjoyable. They met all our needs and made it quick and easy. Thank you to Raquel for keeping us in the loop through the whole buying process. I would definitely recommend Raquel and the dealership! More

45k great service No complaints. Service was done on time, when they said and everything that was done was explained in advance. Communication from Mark was excellent a No complaints. Service was done on time, when they said and everything that was done was explained in advance. Communication from Mark was excellent and frequent, without prompting from the customer. More

pleasure to deal with This is the second time I have had my car serviced at Hoffman after moving to the area. Dominic arranged everything with ease and the whole process w This is the second time I have had my car serviced at Hoffman after moving to the area. Dominic arranged everything with ease and the whole process was very convenient. Both times I have been here they have been extremly reasonable with what they suggest I have done, and do not try to persuade me into having services performed or parts replaced that are not necessary. Very quick - even when I had a loaner - but no pressure to come back and pick the car up right away. Convenient text notifications with bill included. Really happy with their level of professionalism, courtesy and promptness. More

exceptional The courtesy and efficiency of the service department was excellent. Mark S. has always treated me with respect, kindness and efficiency. I've been wi The courtesy and efficiency of the service department was excellent. Mark S. has always treated me with respect, kindness and efficiency. I've been with Hoffman new London for over 10 years now, and ever since Mark came on board, there has been tremendous improvement. This time I worked with TJ. Of course he was excellent as well. More