Hoffman Ford Lincoln

Car purchase Initial dealings - especially with Daniel, were very good and trustworthy. Once I made the decision to purchase, things got hairy. One manager, i be Initial dealings - especially with Daniel, were very good and trustworthy. Once I made the decision to purchase, things got hairy. One manager, i believe it was Billy, was a complete jerk and I walked out of the office. This is unprofessional and eventually required a call from the dealership GM and the deal was made with a price in line with what I wanted. This kind of nonsensical behavior no one should go through and makes buying a car not a great experience. I would not recommend this dealership for this reason that that initial manager should be fired. I really am not happy about the car either - because of the dealings, I am not very excited to drive it (I drove it today to work) and I could care less about it. Now I'm thinking I made the wrong decision. Note that I've used Hoffman for their emissions service and those representatives have been great. This is the first 'American' brand car I've purchased since 2000 and now I have another reason to not use these brands for another 17 years. Lastly, I told the dealership three times I was transferring plates and I was coerced into receiving a new registration, which is less work for the dealership and more work for me. In addition, I told the dealership threes time my wife was picking up the car, not me. The paperwork was all wrong and my wife had to wait 2.5 hours instead of a 0.5 hours. I'm not sure what else I need to do as a consumer to inform the dealership but buying a car again from Hoffman is out of the question. More

Great service I went to the service center for a recall part that the agency car needs. The employees were respectful and gave us a good service. I went to the service center for a recall part that the agency car needs. The employees were respectful and gave us a good service. More

4-wheel drive hatch back My husband had recently purchased a car and he had such great service that I decided to look at a new Ford Focus. Richie told me that the Focus did n My husband had recently purchased a car and he had such great service that I decided to look at a new Ford Focus. Richie told me that the Focus did not meet my requirement needs and the best purchase for my needs would be the escape. He was very patient, helpful, and cooperative with me in every detail; especially the color. More

Known issue/warranty repair Our 2015 Ford Explorer had a "Known Issue" regarding a driver side door panel. I spoke with David Leach who was very nice but the luke warm reception Our 2015 Ford Explorer had a "Known Issue" regarding a driver side door panel. I spoke with David Leach who was very nice but the luke warm reception from one manager who spoke to my wife waiting in the vehicle when we brought the vehicle in to show what had happened to the door panel was curious to us. We purchased an extended warranty when we purchased the vehicle new in 2014 and were led to believe such items would be covered. Especially "Known Issues". Thankfully it was without question. We also had an oil change done at the same time. The atmosphere there is usually friendly. More

Incomplete work and new damage Cd player not fixed but Cds not even removed. Dealership should know how to at least do this since one would not replace existing complex radio/sync Cd player not fixed but Cds not even removed. Dealership should know how to at least do this since one would not replace existing complex radio/sync system with aftermarket. Damage to vents during service. Not fixed nor reported to me. Dealer has been contacted so final ratings are pending. More

GSA Fleet Vehicle Mr. Barbour assistance made everything smooth and I'm able to pick up the agency's car within a days. Brian kept me on the loop and dealt with GSA Fle Mr. Barbour assistance made everything smooth and I'm able to pick up the agency's car within a days. Brian kept me on the loop and dealt with GSA Fleet Vehicle Assistance Center. More

A pleasant experience. My experience with Hoffman was excellent and professional. I knew I as dealing with a reputable company, but I wasn't expecting to get the kind of ser My experience with Hoffman was excellent and professional. I knew I as dealing with a reputable company, but I wasn't expecting to get the kind of service I did. I dealt with David the service writer and he was amazing. Very knowledgeable, professional and helpful. I would definitely recommend going to Hoffman for all of your service needs. More

Prompt and professional service regarding a defective trans In a matter of two days the Hoffman service dept was able to replace the trans in one of my service trucks saving me considerable down time. Jeff and In a matter of two days the Hoffman service dept was able to replace the trans in one of my service trucks saving me considerable down time. Jeff and his service team are the best.I was back on the road in three days. More

Great service and professional manor from Mike Warner. This is the third Lincoln I have bought from Hoffman. All salesmen I dealt with were good at what they did. But this time I worked with Mike Warner h This is the third Lincoln I have bought from Hoffman. All salesmen I dealt with were good at what they did. But this time I worked with Mike Warner he was very knowledgeable on the vehicle I wanted and went out of his way to make sure I understood everything about the car and how to operate it. Hoffman should be proud to have a young man like Mike to represent their business. Thanks again Mike for all your help. Dan Angelillo More