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Hoffman Ford Lincoln

East Hartford, CT

4.3
603 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 603 reviews

May 10, 2024

1. Representatives promptly greeted me as I entered the service bay. 2. Quickly filled out necessary forms. and took me to waiting area. 3. Once car was serviced Tyler reviewed with me the work order an More

by geraldwmarcum
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler and person sitting at desk in service bay .
May 10, 2024 -

Hoffman Ford Lincoln responded

Gerald, we're glad to know your visit at Hoffman Ford was efficient and hassle-free. We always aim for a smooth experience from start to finish. Thanks for sharing! Andy Perna - Service Manager - 860-290-6107

May 09, 2024

This dealerhip is a disaster charged me the incorrect price for the car- had to harass them for the refund NEVER FILED THE TITLE PAPERS WITH THE DMV AFTER FIVE MONTHS had my car I waited 7 months fo More

by linda.filon
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jason Grant, Pedro Espada
May 09, 2024 -

Hoffman Ford Lincoln responded

Linda, I'm sorry to read about your experience. It's important for us to ensure all paperwork is handled correctly and promptly, so this feedback is concerning. We'd like the opportunity to look into these issues further and help resolve them as quickly as possible. I will reach out to you directly. Thank you, Kyle Gardner - General Sales Manager - kyle.gardner@hoffmanauto.com

April 24, 2024

First time in a long time, I receive excellent service been a customer for many years and was very skeptical about coming for this visit, but it turned out to be better than I expected rated 10 out of 10 More

by Pmahorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaquille
Apr 25, 2024 -

Hoffman Ford Lincoln responded

We're so glad to know that your recent visit exceeded expectations! It's always our goal at Hoffman Ford to provide excellent service. Thanks for sticking with us over the years - we appreciate it!

April 23, 2024

Nothing but problems, Had to go in for service, before we even received the plates, The remotes they gave us were taped together, the ring to hold keys was broke off both remotes, Had to spend 500.00 fo More

by dagrillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pedro Espada
Apr 23, 2024 -

Hoffman Ford Lincoln responded

I'm sorry to read about the issues you've encountered with your vehicle and our service. We strive for excellence in all areas of our business, so it's disappointing to learn we fell short during your experience. I'd like to personally assist you with this matter and ensure any misunderstandings are cleared up — I will reach out to you directly. Thank you, Kyle Gardner - General Sales Manager - kyle.gardner@hoffmanauto.com

April 22, 2024

Great service, friendly, helpful, no hiccups, ready on time. Easy to deal with, never had to take car back because of fault. More

by drleighrk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Oates
Apr 23, 2024 -

Hoffman Ford Lincoln responded

We're delighted to know you had a great experience with our team at Hoffman Ford. We always aim for top-notch service and it's fantastic that your car was ready on time without any issues!

April 10, 2024

They were very helpful. Chris was on top of lthings and he was friendly help More

by Willrodriguez0455
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Pedro Espada
Apr 10, 2024 -

Hoffman Ford Lincoln responded

Will, thank you for leaving Hoffman Ford a five-star review! We are happy to hear that Chris was helpful throughout the buying process.

April 08, 2024

Quick appointment for some relatively minor stuff. They gave me a time frame so I decided to wait. Done right on time AND found a nail in my tire which they promptly repaired. Great job Tyler! More

by seanlindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Apr 09, 2024 -

Hoffman Ford Lincoln responded

Sean, we're glad to know Tyler and the team at Hoffman Ford were able to get your car serviced promptly. Thanks for choosing us!

April 05, 2024

I always get great service at Hoffman Lincoln in East Hartford CT Dave is the best. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gonzales, Pedro Espada, Jennifer Stein, Aaron Oates
Apr 05, 2024 -

Hoffman Ford Lincoln responded

Greg, it makes our day to see your review! Thank you for sharing your appreciation for Dave and Hoffman Ford!

March 09, 2024

Just purchased my New Lincoln Nautilus and Nichole Reigins was an absolute PLEASURE to work with! Her professionalism, patience and knowledge are top rated and our Customer Experience was 110%. Nichol More

by joelenegeysen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Espada, Nichole Reigins
Mar 11, 2024 -

Hoffman Ford Lincoln responded

Joelene, we're delighted to know that Nichole provided an excellent experience for you at Hoffman Ford. Thanks so much for your kind words and enjoy cruising in your new Lincoln Nautilus!

February 21, 2024

After some communication problems Tyler stepped in and the service I received was quick and efficient. It turned out I needed a new strut. Tyler reached out to Lincoln Concierge and it was determined the More

by Carolee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Hudson
Feb 21, 2024 -

Hoffman Ford Lincoln responded

Carolee, it's great to know that Tyler was able to step in and provide efficient service at Hoffman Ford. We're glad the warranty covered most of your repair costs! Thanks for sharing this positive experience with us!

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