
Hoffman Ford Lincoln
East Hartford, CT
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Nice folks! My wife and I found a Lincoln MKZ online at the dealership, we worked with Brandon H, Michael W. and sales manager Billy G. We were able to negotiate My wife and I found a Lincoln MKZ online at the dealership, we worked with Brandon H, Michael W. and sales manager Billy G. We were able to negotiate a great deal, how great you ask, we live in PA, so we had to drive just over 4 hours to get the car. Would we do it again, you bet! More
Went to Hoffman to buy a new 2017 Lincoln Continental Went to Hoffman to trade in my 15 year old Lincoln LS for a new 2017 Lincoln Continental. Met Charlie Hartley and proceeded to have a great time test Went to Hoffman to trade in my 15 year old Lincoln LS for a new 2017 Lincoln Continental. Met Charlie Hartley and proceeded to have a great time test driving, looking at interior and exterior colors. Asked a lot of questions about the car's features. Cars are different now than in 2002. I quickly decided what I wanted and Charlie found it for me. Two days later, I was sitting in my Metallic Grey with Cappuccino interior Select Continental. Wow! I hope to have this car for even longer than I had the LS. Great experience. Easy and stress free. Thanks Charlie. More
Great service The service was great. Everyone one was very friendly and professional.My car wasn't repaired on time so they provided me with a nice loaner The service was great. Everyone one was very friendly and professional.My car wasn't repaired on time so they provided me with a nice loaner More
Gave deposit not able to finance haven't given deposit back Gave deposit Dec couldn't get financing contacted sales man and finance manager was told on numerous times refund check will be sent out ..well I hav Gave deposit Dec couldn't get financing contacted sales man and finance manager was told on numerous times refund check will be sent out ..well I haven't received my refund check..it has been almost 6 months and still getting the run around from them ..i understand deposit wasn't much but were is my money I should charge interest..now I'm calling 3 news to help me.... More
Beyond excellent As I'm sure the majority of car buyers cringe as they step foot into a dealership anticipating being pounced on, pressured and lied to, this is not wh As I'm sure the majority of car buyers cringe as they step foot into a dealership anticipating being pounced on, pressured and lied to, this is not what happens when you go to Hoffman Auto. I'm truly for the first time in my 25 years of car buying am impressed and HAPPY with my purchase. The entire car buying experience from stepping through their doors to walking out with keys has been exceptional. Hoffman Auto is stocked with professionals who do go above and beyond for their customers. I had an issue after we bought the vehicle and they made it right and then some. I highly recommend this dealership and they are worth the drive if you're not local. I live almost an hour away and we will be back to buy another vehicle from them. I'm pleasantly surprised by this dealership. Kudos to them for standing apart from the rest. Hoffman is excellence. More
Excellent customer service Very knowledgeable employees with the understanding of customers concerns and problems. Very courteous staff when you show up for your appointment. Ve Very knowledgeable employees with the understanding of customers concerns and problems. Very courteous staff when you show up for your appointment. Very clean service area. More
Replace driver side inside door panel My experience with Jason Peltz was exceptional. He went out of his way to make my service experience outstanding. I highly recommend him as a service My experience with Jason Peltz was exceptional. He went out of his way to make my service experience outstanding. I highly recommend him as a service provider and will definitely request him in any further service needs I may require. More
Very disappointing The service rep, David, told me that the bill wouild be six hundred something dollars. The actual bill was for over nine hundred dollars. The labo The service rep, David, told me that the bill wouild be six hundred something dollars. The actual bill was for over nine hundred dollars. The labor charge was over seven hundred dollars (5.2 hours), but the mechanic worked on my car for only three hours. I believe that I grossly overpaid for the Freon refill and the replacement of one valve. More
Excellent service Cost was reasonable and affordable and Hoffman Ford service will always be my first choice for all services. The customer service is on point and no s Cost was reasonable and affordable and Hoffman Ford service will always be my first choice for all services. The customer service is on point and no surprise cost.. More
Timely , effective and honest staff were pleasant and professional. Jason was very knowledgeable and honest about the parts/ service expectations. Car was ready as promised and app staff were pleasant and professional. Jason was very knowledgeable and honest about the parts/ service expectations. Car was ready as promised and appreciated the car wash, Great experience! More