Hoffman Ford Lincoln

Timely , effective and honest staff were pleasant and professional. Jason was very knowledgeable and honest about the parts/ service expectations. Car was ready as promised and app staff were pleasant and professional. Jason was very knowledgeable and honest about the parts/ service expectations. Car was ready as promised and appreciated the car wash, Great experience! More

A Refreshing Change! As a Lincoln/Ford owner for 5 decades, you might say I got accustomed to anywhere from mediocre service to incompetent service at many Ford Dealership As a Lincoln/Ford owner for 5 decades, you might say I got accustomed to anywhere from mediocre service to incompetent service at many Ford Dealerships and just lived with it. As a devoted Ford Man, I accepted an unacceptable level of service, as the irritating part of buying Ford/Lincoln or Mercury. It was like a trade-off; a good product for bad service in the greater Hartford area. All that changed when I decided to try Hoffman Ford/Lincoln in East Hartford. It was just a dealership I never had the opportunity to do business with for no certain reason. I shot Dennis (in parts) an email about a key/fob issue I was having late one night. He immediately responded the next morning and had me come in with the damaged fob/key. Greg in parts put the wheels in motion and ordered a new Key/fob which was at the dealership the next day. At the same time, I took a walk through the service department area and introduced myself to Jason, who was extremely accommodating and welcoming. Greg in service called me upon it's arrival and I set up a service appointment with the convenient online appointment option. On Thursday, 5/18/17, I brought my vehicle in and was immediately greeted at the overhead door and allowed to drive in. All my information was taken and I was immediately sent into Brian Barbour, who again was extremely welcoming and accommodating. Brian was knowledgeable and oddly enough our paths had crossed years ago. I also had the pleasure of meeting Jeff Dorman, the Service Manager, who appears to have "hands on" with the entire service operation and doesn't sit behind a desk and on the phone. Brian advised the car would be finished in one hour and as promised, the car was ready to go in one hour. The service department washed the car as a nice touch and I felt like a valuable customer. Unlike some other dealerships, I was not handed the keys and told to go find my car out in a lot with a few hundred cars. The car was five feet from the customer lounge/service writer area. I also paid my bill with Brian and did not have to find a cashier. Simply, great service, Simply the way a service department should be run. At previous Ford Dealerships, I was told my car was ready, only to get there and the poor cashier could not find my paperwork/keys, or for that matter, the service writer. Thank you Hoffman Service for a great experience this morning... My only regret is that I didn't find you sooner. It would have saved me a lot of aggravation and heartburn. I think other Ford Dealerships in the area should spend a day or two at your dealership and mirror their service department around yours. With all of the aforementioned, I give Hoffman Ford/Lincoln Service a full FIVE STAR RATING without reservation or hesitation. More

Quick and efficient Thank you once again for servicing my Honda. It's a 2012 and I do my best with the upkeep on it. Quick and efficient turn around time. Thank you once again for servicing my Honda. It's a 2012 and I do my best with the upkeep on it. Quick and efficient turn around time. More

Fair and accomodating I found the dealership to be fair and as far as dealerships go pretty good. Would I buy another auto from you guys? Yes, as long as they had a vehicle I found the dealership to be fair and as far as dealerships go pretty good. Would I buy another auto from you guys? Yes, as long as they had a vehicle I liked and my future dealings with the service department. That will be a key figure in any future business. More

Recent Service Once again it was time to schedule an oil change ( I drive about 50k miles a year) and once again it was so easy to get an appointment, brought car i Once again it was time to schedule an oil change ( I drive about 50k miles a year) and once again it was so easy to get an appointment, brought car in ,got oil change and tire rotation. They washed the car as usual and off I went. Couldn't be happier. More

Great service department 50K mile service. Anthony, the shuttle driver, got me to work and picked me up on time. Price for rear brakes was good. I like the car wash too. 50K mile service. Anthony, the shuttle driver, got me to work and picked me up on time. Price for rear brakes was good. I like the car wash too. More

Great attitude and so helpful. We had Daniel and he was so imformative, patient, and so friendly to us during our time getting a Ford Escape. Felt like we were besties by the end! We had Daniel and he was so imformative, patient, and so friendly to us during our time getting a Ford Escape. Felt like we were besties by the end! More

Worked hard to get a 2017 truck into my budget Charlie, Eric and Fran worked hard together to find the right truck and the right interest rate with a monthly payment I could afford. Great place to Charlie, Eric and Fran worked hard together to find the right truck and the right interest rate with a monthly payment I could afford. Great place to buy a vehicle. More

New truck? I bought a 2013 F150 with 55K miles on it. I picked it up Thursday afternoon, and then went to the shooting range to shoot trap. No fewer than 4 guys I bought a 2013 F150 with 55K miles on it. I picked it up Thursday afternoon, and then went to the shooting range to shoot trap. No fewer than 4 guys thought it was a 2017- it was so clean and shiny. Daniel worked with me, and I am very satisfied. Thanks! More

Underwhelmed again Although I can say nothing negative about the technicians, everythng is always clean and shiney, the front people are another story. This time when Although I can say nothing negative about the technicians, everythng is always clean and shiney, the front people are another story. This time when my normal service was done and I got my vehicle back there were two papers on my dash, one was a reciept for the regular service, and one was for a check on my tires. One of the tests showed a tire out of spec. So I called the service rep and got no call back, then a week later I called the service manager and got no call back This is not surprising....I wasn't buying something More