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Hoffman Ford Lincoln

East Hartford, CT

4.5
617 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 617 reviews

February 05, 2017

Charley Hartley's a real gentleman Charley Hartley is such a gentlemen. He assisted my grandson and I in selecting a new F350. The experience was excellent right from the beginning. More

by jjw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Hartley
Feb 06, 2017 -

Hoffman Ford Lincoln responded

Hi jjw, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new F350! We are pleased to read that Charlie assisted you and your grandson in purchasing your vehicle, and that he ensured that the entire experience was excellent! Thank you for your recommendation, we look forward to seeing you again when it is time to have your Ford serviced! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 05, 2017

Amazing! Buying a car can be a hassle but Reggie made it very easy and amazing! My time was used efficiently and he wasn't over bearing with making a decision. More

by Bobzuki55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reggie Plante
Feb 06, 2017 -

Hoffman Ford Lincoln responded

Hello Bobzuki55, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new vehicle! We are pleased to read that Reggie made the entire process easy and time efficient. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when it’s time for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2017

Positive experience! Nice to have. Personal contact in Karen Spatafora she is knowledgeable and nice to deal with! Makes a difference in where you have service completed More

by CANER5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Feb 03, 2017 -

Hoffman Ford Lincoln responded

Hi CANER5, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that you enjoyed our coupons and that Karen was knowledgeable and nice to deal with! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2017

Another great experience Refreshing to find a Ford dealership that cares about customer service. Making an appt is easy, ton of open times to pick from, greeted by a friendly More

by JONDEMPSEY76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Feb 03, 2017 -

Hoffman Ford Lincoln responded

Hello JONDEMPSEY76, Thank you for trusting Hoffman ford Lincoln for your vehicle service needs. We are pleased to read that our staff was friendly, and completed all the work in a prompt manner. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 01, 2017

Satisfied Customer! The service I received at Hoffman Ford was both professional,timely and economical. The service representative was very knowledgeable and courteous. I More

by edvargas49@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Feb 03, 2017 -

Hoffman Ford Lincoln responded

Hi edvargas49, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that Brian was knowledgeable, courteous and ensured that your vehicle’s maintenance was performed in a timely and professional manner. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Thank you for your recommendation and we look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 01, 2017

Very accommodating. I was in the market for a larger truck. Love the Ford F150 I had but it was not quite large enough to pull a camper we bought last year. Saw the ad on More

by paul74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Pines, Richard Gonzales, Fran Marinaro , Billy Genereux
Feb 03, 2017 -

Hoffman Ford Lincoln responded

Hello paul74, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new F350! We are happy to read that Sam, Billy, Fran and Richie ensured that you had a great experience and that the vehicle you purchased was the right one to suit all you needs. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit! See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 31, 2017

Brian, displayed excellent customer service. My Service Tech. Brian was outstanding, as well as Shawn the Driver and the nice gentleman Jose. I will bring my car to this Service Center to be mai More

by matthews.yvonne791
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Feb 03, 2017 -

Hoffman Ford Lincoln responded

Hello Matthews.yvonne791, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to read that you enjoyed our shuttle service and that Brian was outstanding! We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 28, 2017

Airbag recall Excellent staff and experience Facilities very clean and stocked Very well run My appointment went well and I felt I was not even there long More

by YAK140
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora, Corey Stahl
Jan 30, 2017 -

Hoffman Ford Lincoln responded

Hello YAK140, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that our team addressed your airbag recall in a prompt and efficient manner. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 28, 2017

Excellent customer service!! Everyone I came into contact with was friendly and helpful. The waiting area was clean and stocked with refreshments. My service person was Karen Sp More

by conniecastiglione
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Jan 30, 2017 -

Hoffman Ford Lincoln responded

Hello Connie, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to hear that our team was friendly and helpful and that Karen was nice, smart, and sympathetic to your time constraints. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 27, 2017

Replace passenger air bag the service person contact was excellent - the estimated time for the repair was perfect - and they also cleaned my vehicle upon return Overall exper More

by KINSLERGREG
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Jan 30, 2017 -

Hoffman Ford Lincoln responded

Hi KISLERGREG, Thank you for trusting Hoffman Ford Lincoln with your vehicle service needs. We are happy to read that Brian and the team ensured that your vehicle was completed in a prompt manner and that your overall experience was great! We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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