Hoffman Ford Lincoln

First Visit...Pleasant One I recently inherited a Ford and had it shipped here from Florida. Not having any knowledge of the service history, and eventually giving the car to m I recently inherited a Ford and had it shipped here from Florida. Not having any knowledge of the service history, and eventually giving the car to my young daughter, I wanted it to be looked over from top to bottom. I am not from the area but work 5 minutes away. I looked up the local Ford Dealership/Service and discovered Hoffman. Making the appointment, Dropping off and subsequent Shuttle service was all smooth and easy. Car needed an extra day to complete, so I picked it up, and ran through the same process the next day. Jason was patient and tolerated my inability to properly explain foreign noises....and in the end, I knew he made sure everything was running smoothly. Andrew, the shuttle driver who ended up driving me 4 times was just as friendly. So my car is fixed, I have peace of mind, and even though Hoffman is not in my back yard, I will come back when needed as they proved themselves to me to be reputable and customer focused.. More

30000 mile service for my Lincoln MKC at Hoffman As always, I was impressed with the efficiency of the service department. When I drove in, I was immediately greeted and signed up, then passed to Bar As always, I was impressed with the efficiency of the service department. When I drove in, I was immediately greeted and signed up, then passed to Barbour Brian, my service writer who logged me in and detailed what was required for the 30000 mile check. The waiting room was comfortable and coffee was available with quite a few Keurig pod selections. Barbour came in to give me an interim update and verify filter changes that were required. The time it took to complete service was probably 15-30 minutes faster than my mental estimate, so I was quite pleased overall with the entire experience. More

Best Repair Experience Ever I was very pleasantly surprised with the high level of professionalism that I experienced. I wouldn't hesitate to recommend the service department to I was very pleasantly surprised with the high level of professionalism that I experienced. I wouldn't hesitate to recommend the service department to anyone. More

Great sevice 2+yrs The work has been great ,from a minor oil change to a major Tune up and the serv mngr jeff Dorman has made sure my visits are pleasant and satisfactor The work has been great ,from a minor oil change to a major Tune up and the serv mngr jeff Dorman has made sure my visits are pleasant and satisfactory which I appreciate and im sure the many other Customers that interact with him also feels the same ( Thanks Jeff ) More

Repair/replace wheel & hub caps, balance tires I didn't have an appointment but I did not have an appointment, but I called the service de I didn't have an appointment but I did not have an appointment, but I called the service department and was pleased to be told I could bring my car in right away. I was able to wait until the servicing was complete. Jason Pelz was professional and took good are of me. More

Oversold routine maintenance Up to the scheduled 30,000 mile servicing I was very satisfied with Hoffman Ford's service and sales department. At this milestone, the professional Up to the scheduled 30,000 mile servicing I was very satisfied with Hoffman Ford's service and sales department. At this milestone, the professional customer service rep attempted to and probably did oversell what repairs my 2015 Escape required. Besides the usual oil change and inspections, he brought up other fluid changes including transmission and brake fluids. Brian also recommended changing the air and cabin filters. Somewhat knowledgeable, I was surprised by the suggested changing of those fluids at this early mileage interval. The filters were left at 'let's inspect and see'. Since I was waiting for the oil change and inspections, Brian came out to tell me that both the air filter and cabin filter needed replacing - he did not show me the dirty parts. I gave approval to replace those filters. Afterward I check suggested maintenance and found that normally air filters should be checked and changed at 60,000 miles and cabin filters at 30,000 miles. This upsell took my $50 routine visit to over $150 - after I requested a 10% discount. I should have checked the suggested maintenance schedule at home and not trusted this employee and representative of Hoffman Ford. More

Long Wait, Incompetent Service I made an appointment for my brand new 2016 Edge in for its first oil change and tire rotation. In addition, the left rear door gasket was flapping in I made an appointment for my brand new 2016 Edge in for its first oil change and tire rotation. In addition, the left rear door gasket was flapping in the breeze and needed to be fixed. Upon arrival, the service associate had no record of my request to have the gasket fixed. I then waited an HOUR AND A HALF (remember - I had an APPOINTMENT) for them to complete my oil change and tire rotation, and for the technician to say he couldn't find anything wrong with the gasket. Now, my 10 year old, who sits on that side of the car, has repeatedly noticed it was unattached. So the sales associate went over to the vehicle, took one look, and said "please have a seat while I verbally berate the service technician." She was steamed, and so was I. I will NOT be bringing my vehicle to Hoffman for its future service needs. If a service technician is either too lazy or incompetent to notice an obvious issue that literally a 10 year-old child noticed, I don't have any trust that they will accurately diagnose and correct future undoubtedly more complex issues. More

replaced brakes and tires Karen provides exceptional service! She did a great job accommodating my needs and schedule and I'm consistently impressed by her positive attitude an Karen provides exceptional service! She did a great job accommodating my needs and schedule and I'm consistently impressed by her positive attitude and attention to detail. More

Helpful & Knowledgeable Staff I was looking for a Mustang and noticed a nice used one on Hoffmans page. I stopped in at lunchtime and was greeted at the door by Corey Stahl. he was I was looking for a Mustang and noticed a nice used one on Hoffmans page. I stopped in at lunchtime and was greeted at the door by Corey Stahl. he was friendly and not pushy. i also had the chance to sit with the General manager Billy Genereux who was also helpful and explained everything. I would recommend Hoffman and see Corey & Billy for any needs as they will do what is right for the customer. More