Hoffman Ford Lincoln

Amazing. Jason was fantastic. I really appreciated the service and really appreciated working with Jason. He he was forthcoming with the fact that Ford covered a this repair and it I really appreciated the service and really appreciated working with Jason. He he was forthcoming with the fact that Ford covered a this repair and it saved me over $1,000 which is much appreciated with the fact that my wife and I just had a child. I won't forge this visit and really appreciate the service. More

UN~SATISFIED CUSTOMER Hoffman Ford East Hartford, Connecticut After 2 vehicles and almost 20 years as a customer, I am no longer confident in the service given there. I Hoffman Ford East Hartford, Connecticut After 2 vehicles and almost 20 years as a customer, I am no longer confident in the service given there. I could not recommend this company to anyone. I am now looking for another dealership to service my truck. On the 19th of February 2015. This is what happened Check engine comes on. On my way to work my truck dies, I get it started & can't go over 20 mph. I made it to work and had to have it towed to Hoffman Ford (7:00). I called the dealership & spoke with Rep. Jason Peltz, I informed Jason that my truck broke down and at this time it was being towed to Hoffman Ford. By 2pm I hadn't heard anything from Jason, so I figured I better call (this was 2pm). The response I received was "We don't have your truck". I say "What, I sent it there @ 8 am!" Jason's response "ok I'll look on the lot". Mean while I get on the phone with my insurance company (who towed my vehicle), who in turn made some calls, and the tow company contacts me & tells me that they dropped off my vehicle At 8:30 am. At the same time Jason calls me, (now it's 3 pm) to tell me that they found my truck on the lot...! The tow truck driver failed to bring in the keys... (But I informed you to be on the look-out) we'll look at it tomorrow.. (A whole day lost) As I see it all we're all at fault here, * truck driver for not bringing in the keys, * Me for not calling earlier to check on the truck (I'm thinking I told you that it was coming in was enough) * Dealer Rep. Not being on the look out.. A $4,300.- bill. Date 19 Feb 2015 Mileage in 117510 Milage out 117512 Break down of Diagnostics Turbo under boost Turbo oil cooler Week injectors 2,6 & 8 (replaced), Excessive wet carbon in the intake manifold (cleaned). Replaced unison ring. Replaced engine oil cooler core. Replaced EGR cooler. Feb 19, 2015 17 Mar 2015 Check engine light comes on Milage in 117808 / Milage out 117815 ( truck driven 296 miles) Drove truck to breakfast and when I came out there was oil all over the parking lot and truck wouldn't start. I had the truck towed to Hoffman Ford. Oil leaking from the engine oil pressure switch. Another day or two with out vehicle. No charge. Milage out 117815. April 02, 2015 Milage in 117873 ( Truck driven 58 miles) Check engine light comes on Turbo under boost (again) Remove and replace Turbocharger Assembly $1,900.00 Removed and checked VGT SOLENOID and found to be operating properly..! Total paid thus far for Check engine light coming on, Turbo under boost $6,200.00 September 14, 2016 Mile in 127245 (miles driven 9,372) Check engine light comes on Diagnostics performed Turbo under boost I was told that Cylinder 1, 3 & 4 are bad and that it was going to cost $2,500.00 to repair. STOP AND DONT DO ANYTHING...! I go to pay for the diagnostics test, I notice that the paperwork that I paid for was not the same as the paperwork the dealership had me sign for. I requested a copy of the same paperwork that I was signing for and was told NO I CANT GET A COPY OF THIS PAPERWORK, but I paid $148 I should have everything that you came up with! No this is confidential. Fine give me my truck.. I take it to another shop and it turns out I just needed a Turbo Actuator $400.00, not Cylinders (costing me 1, 3 & 4 are not bad and that it wasn't going to cost $2,500.00 to repair. It also cost me $400 in labor for a grand total of $800. NOT $2,500.00.....! A PERSON GOES TO THE DEALERSHIP AND PAYS THE EXTRA COST TO GET THE JOB DONE RIGHT THE 1ST TIME.. I AM NOT HAPPY WITH THE SERVICE IVE GOTTEN FOR THE LAST FEW YEARS...! More

Outstanding customer service Brain Barbour provided customer service that was above and beyond what should be expected. The personal touch and effort via communication only added Brain Barbour provided customer service that was above and beyond what should be expected. The personal touch and effort via communication only added to his knowledge of the vehicle. More

First Visit...Pleasant One I recently inherited a Ford and had it shipped here from Florida. Not having any knowledge of the service history, and eventually giving the car to m I recently inherited a Ford and had it shipped here from Florida. Not having any knowledge of the service history, and eventually giving the car to my young daughter, I wanted it to be looked over from top to bottom. I am not from the area but work 5 minutes away. I looked up the local Ford Dealership/Service and discovered Hoffman. Making the appointment, Dropping off and subsequent Shuttle service was all smooth and easy. Car needed an extra day to complete, so I picked it up, and ran through the same process the next day. Jason was patient and tolerated my inability to properly explain foreign noises....and in the end, I knew he made sure everything was running smoothly. Andrew, the shuttle driver who ended up driving me 4 times was just as friendly. So my car is fixed, I have peace of mind, and even though Hoffman is not in my back yard, I will come back when needed as they proved themselves to me to be reputable and customer focused.. More

30000 mile service for my Lincoln MKC at Hoffman As always, I was impressed with the efficiency of the service department. When I drove in, I was immediately greeted and signed up, then passed to Bar As always, I was impressed with the efficiency of the service department. When I drove in, I was immediately greeted and signed up, then passed to Barbour Brian, my service writer who logged me in and detailed what was required for the 30000 mile check. The waiting room was comfortable and coffee was available with quite a few Keurig pod selections. Barbour came in to give me an interim update and verify filter changes that were required. The time it took to complete service was probably 15-30 minutes faster than my mental estimate, so I was quite pleased overall with the entire experience. More

Repair/replace wheel & hub caps, balance tires I didn't have an appointment but I did not have an appointment, but I called the service de I didn't have an appointment but I did not have an appointment, but I called the service department and was pleased to be told I could bring my car in right away. I was able to wait until the servicing was complete. Jason Pelz was professional and took good are of me. More

Oversold routine maintenance Up to the scheduled 30,000 mile servicing I was very satisfied with Hoffman Ford's service and sales department. At this milestone, the professional Up to the scheduled 30,000 mile servicing I was very satisfied with Hoffman Ford's service and sales department. At this milestone, the professional customer service rep attempted to and probably did oversell what repairs my 2015 Escape required. Besides the usual oil change and inspections, he brought up other fluid changes including transmission and brake fluids. Brian also recommended changing the air and cabin filters. Somewhat knowledgeable, I was surprised by the suggested changing of those fluids at this early mileage interval. The filters were left at 'let's inspect and see'. Since I was waiting for the oil change and inspections, Brian came out to tell me that both the air filter and cabin filter needed replacing - he did not show me the dirty parts. I gave approval to replace those filters. Afterward I check suggested maintenance and found that normally air filters should be checked and changed at 60,000 miles and cabin filters at 30,000 miles. This upsell took my $50 routine visit to over $150 - after I requested a 10% discount. I should have checked the suggested maintenance schedule at home and not trusted this employee and representative of Hoffman Ford. More

Best Repair Experience Ever I was very pleasantly surprised with the high level of professionalism that I experienced. I wouldn't hesitate to recommend the service department to I was very pleasantly surprised with the high level of professionalism that I experienced. I wouldn't hesitate to recommend the service department to anyone. More

Great sevice 2+yrs The work has been great ,from a minor oil change to a major Tune up and the serv mngr jeff Dorman has made sure my visits are pleasant and satisfactor The work has been great ,from a minor oil change to a major Tune up and the serv mngr jeff Dorman has made sure my visits are pleasant and satisfactory which I appreciate and im sure the many other Customers that interact with him also feels the same ( Thanks Jeff ) More

Long Wait, Incompetent Service I made an appointment for my brand new 2016 Edge in for its first oil change and tire rotation. In addition, the left rear door gasket was flapping in I made an appointment for my brand new 2016 Edge in for its first oil change and tire rotation. In addition, the left rear door gasket was flapping in the breeze and needed to be fixed. Upon arrival, the service associate had no record of my request to have the gasket fixed. I then waited an HOUR AND A HALF (remember - I had an APPOINTMENT) for them to complete my oil change and tire rotation, and for the technician to say he couldn't find anything wrong with the gasket. Now, my 10 year old, who sits on that side of the car, has repeatedly noticed it was unattached. So the sales associate went over to the vehicle, took one look, and said "please have a seat while I verbally berate the service technician." She was steamed, and so was I. I will NOT be bringing my vehicle to Hoffman for its future service needs. If a service technician is either too lazy or incompetent to notice an obvious issue that literally a 10 year-old child noticed, I don't have any trust that they will accurately diagnose and correct future undoubtedly more complex issues. More