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Hoffman Ford Lincoln

East Hartford, CT

4.4
613 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 613 reviews

September 22, 2016

Trustworthy Dealership My first experience with this dealership was with their service department which I was incredibly impressed with. Recently I biught a new car & the More

by jenlynnn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Grant
Oct 05, 2016 -

Hoffman Ford Lincoln responded

Hello jenlynn, Thank you for choosing Hoffman Ford Lincoln for your vehicle service needs, and for the purchase of a new vehicle. We are pleased to hear that Jason and the team were able to make the buying process pleasant and easy. We value what our customers have to say and thank you for the recommendation. We look forward to seeing you when your vehicle needs maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 22, 2016

Good overall experience The sales staff worked with me to get me the car for a good price. They also got the car prepared while the paperwork was being processed so that I wa More

by GECARUTHERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Warner, Fran Marinaro , David Dickinson
Sep 30, 2016 -

Hoffman Ford Lincoln responded

Hi GECARUTHERS, Thank you for choosing Hoffman Ford, and Congratulations on your new vehicle! We are happy to hear that our sales team was able to match you with a car that suits all your needs for an affordable price, and that you drive it home the same day! We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 21, 2016

Service department Never will visit this dealer again the service department. They took too long to fix vehicle. They lied about what is wrong with vehicle and when part More

by Mario rivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Grant, Ruben Olmeda
Oct 05, 2016 -

Hoffman Ford Lincoln responded

Hello Mario, thank you for choosing Hoffman Ford Lincoln for your vehicle service needs. We sincerely apologize for the experience you recently had at our dealership. It is our commitment to provide the highest level of customer service every time you visit any of our Hoffman dealerships and the experience you describe is not the standard we uphold at our Ford store. Not only is it our commitment ensure your vehicle is running safely and efficiently, it is also important that you feel valued and respected. Our Service Director, Jeff Dorman, would love to talk with you when you have a few moments. When it is convenient would you please call (860) 290-6166 and ask to speak with Mr. Dorman? Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 19, 2016

Not what I expected from Hoffman I bought a brand new vehicle at Hoffman Ford because I thought of them as reputable and a cut above the other dealers. I passed 5 ford dealers to get More

by thegoodlife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George Auto body Manager, David Dickinson, Billy Genereux, Jeff Dorman
Nov 29, 2016 -

Hoffman Ford Lincoln responded

Hello thegoodlife, Thank you for choosing Hoffman Ford Lincoln and sharing your feedback with us. It is our commitment to provide the highest level of customer service every time you visit any of our Hoffman dealerships and we are truly sorry we did not meet your expectations. We value you as a customer and I have reached out to our Sales team and we cannot identify you by your DealerRater screen name. I would love the opportunity to speak with you personally to resolve your concern. You can reach me at my email address: alison.gilbert@hoffmanauto.com. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 16, 2016

Great experience Hoffman Ford is the fourth local dealer that I have tried for service. So far, Hoffman is by far the beast. Nice to be greeted in person, escorted to More

by JONDEMPSEY76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason ? Was my Service Advisor
Nov 29, 2016 -

Hoffman Ford Lincoln responded

Hello JONDEMPSEY76, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that you enjoyed our complementary vehicle wash and that our team was personable and greeted you right away. We value our customers and are dedicated to ensuring an exceptional experience at every visit. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 14, 2016

Second service visit This was my second visit to Hoffman. Service was as good as it was the first time. This time Karen Spatafora took care of me. She was very friendly More

by STEPH863
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Nov 29, 2016 -

Hoffman Ford Lincoln responded

Hi STEPH863, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that Karen addressed your concerns with your stuck shifter and the traction control light. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 08, 2016

Re-write of my experience This is a re-write of a review from a week ago of my experience at Hoffman Ford Lincoln. The first time there, I dealt with Tianna. I had a humming More

by STEPH863
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tianna and Jason Pealtz, Karen Spatafora
Nov 29, 2016 -

Hoffman Ford Lincoln responded

Hi STEPH863, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that Jason and Karen addressed your concerns with your bearing and the traction control light. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 05, 2016

A wonderful experience My experience was incredible . Jeff Dorman went above and beyond what was necessary to keep my car safe and to allow me to travel home (Pennsylvania More

by PJCJKC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Dorman
Sep 09, 2016 -

Hoffman Ford Lincoln responded

Hi PJCJKC, Thank you for choosing Hoffman Ford for your vehicle service needs. Jeff is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

September 02, 2016

Not helpful Paid for a part replacement and less than a month later was stranded on the sign on the highway with a young child because the replacement was low qua More

by sjg94002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Sep 20, 2016 -

Hoffman Ford Lincoln responded

Hello sjg49002, Thank you for choosing Hoffman Ford Lincoln and providing your feedback. We are unable to identify your contact information based on your DealerRater username. Our service manager, Jeff Dorman, would like the opportunity to learn more about what occurred during your visit. When it's convenient would you please call him at (860) 290-6166? Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 01, 2016

Car servicing Clean entry way, prompt greeting, efficient paperwork, comfortable waiting room. The wait was of reasonable length and the service associate kept me i More

by mxmast65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Sep 09, 2016 -

Hoffman Ford Lincoln responded

Hi mxmast65. Thank you for choosing Hoffman Ford Lincoln. We sincerely appreciate it and look forward to seeing you again. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

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