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Hoffman Ford Lincoln

East Hartford, CT

4.4
601 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 601 reviews

October 24, 2023

Dan always take very good care of me when I need service at the dealership More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis MacInnis, Richard Gonzales, Pedro Espada, Jennifer Stein, Jonathan Hoffman, Tim Frenette
Oct 25, 2023 -

Hoffman Ford Lincoln responded

Greg, we're happy to hear Dan has become your go-to guy at Hoffman Ford! He's sure to appreciate your glowing feedback. We look forward to working with you again in the future!

October 04, 2023

Bought a vehicle with the help of sales person Matt Sussman. What I like most about Matt is his calm demeanor. Did not "oversell" and gave nme the space to make my own decisions. A pleasant individu More

by oatesap
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt, Sussman
Oct 04, 2023 -

Hoffman Ford Lincoln responded

We're so glad to read that you had a positive experience with Matt at Hoffman Ford. We always aim for our customers to feel comfortable and in control of their decisions. Thanks for choosing us. We appreciate your business!

September 21, 2023

Polite and informative and tending to customers needs. Mr Gonzales was a pleasure to work with. More

by ofcthompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Gonzales
Sep 21, 2023 -

Hoffman Ford Lincoln responded

We are honored to receive your support. Thank you! - Hoffman Ford Team

September 14, 2023

Really appreciate that they accommodated me on short notice to replace my battery and even get my oil change done. Dan was very helpful! More

by Nancy
Service Time
Recommend Dealer
Yes
Employees Worked With
Dan Covalli
Sep 15, 2023 -

Hoffman Ford Lincoln responded

Nancy, we're glad to know that Dan and our team at Hoffman Ford were able to help you out on short notice. Thanks for the positive feedback!

September 13, 2023

Extremely poor customer service. No one answers phone. No one returns calls. Managed to reach someone once, who scheduled a service appt 2 weeks later, but when we arrived today, the More

by Acrawford
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Peltz, Pedro Espada
Sep 14, 2023 -

Hoffman Ford Lincoln responded

I'm really sorry to read about your experience. This is not the level of service we aim to provide and I apologize for any inconvenience caused. We certainly stand by our cars, and it's important that we also stand by our customers with excellent communication and support. I will look into this further and, if I can locate your information, I will reach out directly. Thank you, Scott Roys - Service Manager - 860-290-6107

September 05, 2023

My work was done in a timely manner and, correctly. My car was cleaned and washed More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Booth
Sep 06, 2023 -

Hoffman Ford Lincoln responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Hoffman Ford!

May 30, 2023

Dave was excellent! Coordinated a quick turnaround of getting my problem resolved and my car back to me. Also appreciate Andrew, the shuttle driver who is always a joy t More

by Nancy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave (service)
May 31, 2023 -

Hoffman Ford Lincoln responded

We appreciate the time you took to share your experience with Dave and Andrew at Hoffman Ford! Thank you for choosing our business, and we hope to see you again soon. Safe travels!

May 06, 2023

They are very caring. and helpful think about your feeling. They try make sure the accommodate you. More

by Carolann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Gonzales, Jason Grant, Pedro Espada, Tim Frenette
May 08, 2023 -

Hoffman Ford Lincoln responded

Carolann, your five-star review for Hoffman Ford made our day! Thank you so much for sharing your feedback. See you down the road!

April 30, 2023

Excellent customer service Very professional and friendly Made process of buying new vehicle extremely easy More

by sadanowicz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Gonzales, Pedro Espada, Kyle Gardner, Jonathan Hoffman
May 01, 2023 -

Hoffman Ford Lincoln responded

We're thrilled you had a great experience at Hoffman Ford! Drive safely in your new vehicle, and we hope to see you back again down the road!

April 29, 2023

Very impressed with the service advisor David! A quick turn over for an oil change and a car wash to top it off. More

by lisayoungeman
Recommend Dealer
Yes
Employees Worked With
David Peltz
May 01, 2023 -

Hoffman Ford Lincoln responded

David and the team at Hoffman Ford are thrilled to have impressed you with quick service and a car wash! Thanks, Lisa for taking the time to share your positive experience with us. It means a lot to us!