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Hoffman Ford Lincoln

East Hartford, CT

4.4
613 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 613 reviews

August 16, 2016

Will go back Quick service. Did what they promised in the promised amount of time. Didn't try to push unnecessary services on my vehicle. Went above and beyond in More

by Christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer, Karen Spatafora
Aug 26, 2016 -

Hoffman Ford Lincoln responded

Hi Christine, Thank you for choosing Hoffman Ford for your vehicle service needs. Chris and Karen are always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 16, 2016

Good experience Buying my car was a great experience from the sales representative to the business manager. Our salesman was Jason he was knowledgeable and no pressur More

by VMWARE1019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Grant, David Dickinson
Aug 26, 2016 -

Hoffman Ford Lincoln responded

Hello VMWARE1019! Thank you so much for choosing Hoffman Ford for your recent purchase. We are thrilled that you stopped by and worked with our team to find exactly what you wanted. Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 16, 2016

visit of august 15th, 2016 my ford fusion energi was purchased last fall,and came without a spare. the alesman promised to order a spare for me but never did so. i got a low p More

by HILTON3190Q
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gonzales
August 15, 2016

Quickest Service Appointment I've Ever had I scheduled a service appointment with Service Advisor Chris Sawyer to have the oil in my truck replaced. I explained to Chris that I would wait for m More

by Kerry P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Aug 26, 2016 -

Hoffman Ford Lincoln responded

Hi Kerry! Thank you so much for choosing Hoffman Ford and sharing about your recent visit. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We're happy to hear that the whole process was smooth and quick and that you were able to get to work as well. We appreciate you and look forward to seeing you again. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 12, 2016

preowned 2015 Fusion Chad Stewart was very helpful and pleasant to deal with. He made buying the car easy. All the forms process and credit application seemed relatively More

by TFLYONSWH
Recommend Dealer
Yes
Employees Worked With
Chad Stewart, Billy Genereux
Aug 26, 2016 -

Hoffman Ford Lincoln responded

Hi TFLYONSWH, Thank you for choosing Hoffman Ford Lincoln for your recent purchase. We appreciate that you trusted the knowledge and dedication of Chad to ensure your vehicle was exactly what you wanted. We look forward to seeing you again in the future. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 11, 2016

Could have sold me brake pads, but did not ask. I went in to replace rear brake pads, ended up with rotors and pads replaced. The brake inspection report showed fronts could use new pads, but nobo More

by ppgingbury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
August 09, 2016

Worry free service They took my car in without an appointment and set up rental service for me. Jeff handled everything from start to finish. Enterprise picked me up fro More

by RANDY.URCIUOLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Dorman
Aug 26, 2016 -

Hoffman Ford Lincoln responded

Hi RANDY.URCIUOLI, Thank you for choosing Hoffman Ford for your vehicle service needs. Jeff is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 09, 2016

Lucky Me I showed up with my Engine light on in my 2010 Escape on Saturday morning at 7:30 am without an Appointment. I was advised by Karen to leave the vehic More

by GSTEINMILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Aug 26, 2016 -

Hoffman Ford Lincoln responded

Hi GSTEINMILLER, Thank you so much for choosing Hoffman Ford to address the recall. Any time you have maintenance needs or questions please feel free to give Karen or any of our service advisors a call. We look forward to your next visit. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 06, 2016

No Help but still take money My car smells like gas when driving. No engine light on, temp checks ok. They couln't fix the problem. Why do they take money if they can not fix th More

by ELMER.ALVARENGA
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Sawyer
Aug 29, 2016 -

Hoffman Ford Lincoln responded

Hello Elmer, Thank you for trusting Hoffman Ford Lincoln for your vehicle’s service needs. We apologize for the frustration you experienced at your most recent visit. I have been informed by our service advisor, Chris, that during your last appointment our technician could not find any outstanding codes or leaks in your vehicle that would cause the fuel smell you reported. After you left you called to let us know the smell was still present. Chris asked that you bring the vehicle back in so that we may spend additional time in diagnosis and we scheduled an appointment with you for Friday, August 5th however our records show you did not come back in. We are committed to ensuring your vehicle is running safely and most efficiently. Please let us know if you would like to set up another appointment at (860) 528-4161. We look forward to hearing from you soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 04, 2016

Very good There were no pushy salesman My salesman was very helpful in finding the vehicle that I wanted The finance gentleman was very helpful getting me the More

by DJSHEA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
Aug 26, 2016 -

Hoffman Ford Lincoln responded

Hi DJSHEA0, Thank you for choosing Hoffman Ford Lincoln and providing us with your feedback about your most recent purchase. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new vehicle! Let us know any time you have questions or service needs. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

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