Hoffman Ford Lincoln

Extended warranty Had my car in quickly got the part to fix my transmission faster than expected . Explained the issue and the fix. I am very pleasedisappointed with th Had my car in quickly got the part to fix my transmission faster than expected . Explained the issue and the fix. I am very pleasedisappointed with this experience.! More

Got The Works, not the 20k factory service I scheduled a 20,000 miles factory service for July 27th on the Hoffman Ford website . The email confirmation also states I requested the 20K factory I scheduled a 20,000 miles factory service for July 27th on the Hoffman Ford website . The email confirmation also states I requested the 20K factory service. When I arrived at Hoffman I told the rep that I have a 1:15 appointment and gave him my name. He went on his computer than ask if i will be waiting for the car, I told him yes and he directed me to the waiting lounge. So I assume he knew my appointment was for a 20, 000 mile factory service. I did not ask for The Works package, but typed on the invoice was "A CUST STATES TO PERFORM THE WORKS PACKAGE GAS ENGINE" When the car was ready, he showed me the invoice and I notice the cost was the same as when I had The Works package done in the past. One thing I remember listed on the 20k factory service was to replace the cabin filter which was not included on the invoice. I asked the rep, I thought the cabin filter had to be replaced with the 20k service. He said it was check and didn't need replacement. Now if that's true, great you guys saved me money, but what I'm concerned about is when I went back to the website and checked my service history, it states I had The Works done at 19,912 miles and it also states that next due service is at 20,000 miles. Now, again I don't mind The Works was done instead of the 20K service if that's all that was needed, but I would like it to show on my service history that either 20k service was performed or was not needed so that my warranty is not effected due to not having schedule service done. I also purchase an Allstate extended warranty when I purchased the vehicle, so I also don't want that effected due to schedule service not being performed. I not sure how to rate this service, I gave it 3 stars average but would give it 5 stars if I actually just needed The Works done, 2 stars if I needed more done with the 20k factory service. Even if I needed the 20k service done instead of The Works, I still would give a 4 stars good rating if when I asked about the cabin filter not being replaced, Mr. Sawyer would have said, Oh I apologize, we did The Works instead, we'll go ahead and finish the rest if you can wait, or if you want to reschedule to come back to complete the 20k service. I would had no qualms about that, mistakes are sometimes made. Again, I did not state that I wanted The Works as stated on the invoice, I just told the rep I had a 1:15 appointment and gave my name, I assume they would have known what I requested on the website concidering I received a email confirmation stating I requested a 20k factory service. More

Great staff! The Hoffman Ford staff were fantastic, caring and definitely very knowledgeable. I would highly recommend them for their support and knowledge of not The Hoffman Ford staff were fantastic, caring and definitely very knowledgeable. I would highly recommend them for their support and knowledge of not only the cars, but the process of buying a new car. They make it easy and without feeling pressured. More

full filling promise I had a few IOU's and I was treat great they took care of what I needed and was please with the results. Brought my car up to the door for me and very I had a few IOU's and I was treat great they took care of what I needed and was please with the results. Brought my car up to the door for me and very helpful in keeping me posted on when my car was ready. More

Service Service department could have been better. There were problems getting phone calls returned.It was a problem dropping off a vehicle with transmissio Service department could have been better. There were problems getting phone calls returned.It was a problem dropping off a vehicle with transmission problems without an appointment. All we wanted to do was get the vehicle over to them so they had it. didn't realize it would be such a problem. It probably would have been better if we were dealing with our service technician but we were not. More

First service and a great experience I scheduled my first service appointment online. I was checked in quickly and the service was completed within the hour. I will definitely be bac I scheduled my first service appointment online. I was checked in quickly and the service was completed within the hour. I will definitely be back. More

Chris Sawyer After all the years with Eljen and Hoffman I have never met Chris was fantastic got me in and out I asked a few questions he provided clear answers, After all the years with Eljen and Hoffman I have never met Chris was fantastic got me in and out I asked a few questions he provided clear answers, perfect. I will be working with him he is a good guy. More

Needed service on trip We experienced a couple of problems with our vehicle while on a 2500 mile trip. Hoffman was nearby so we decided to chance using their service dept. T We experienced a couple of problems with our vehicle while on a 2500 mile trip. Hoffman was nearby so we decided to chance using their service dept. The easy online scheduling system allowed us to make an appointment late Thursday night for a Saturday service. They were prompt, professional and fixed us up plus washed the car and checked the alignment. Kudos to the service dept! More