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Hoffman Ford Lincoln

East Hartford, CT

4.4
614 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 614 reviews

July 01, 2016

Good service at a fair price Got the works (lube, rotation, check everything, car wash) for $39.95. Replaced my broken off antenna for $22, which is a really good price. I mention More

by Mark T.
Recommend Dealer
Yes
Employees Worked With
Kristin Skiba
June 30, 2016

Customer Satisfaction is what Hoffamn Ford is all about! In the years that we have had our Fords serviced at Hoffman...there has never been a time when we left unhappy. The staff is very friendly, profession More

by DRAINEAULT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
June 30, 2016

Very courteous My service agent was extremely courteous and attentive to my needs. She took the time to make sure she understood everything that I needed. The work More

by HANCOCKLISA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin Skiba
June 29, 2016

Love Hoffman! Just bought my second car from Hoffman and was very happy with the experience! Marco and Fran were wonderful to work with to help get me into a new ( More

by NATALEEPMARTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Ortiz, Fran Marinaro , Chris Sawyer, Billy Genereux
June 29, 2016

Fast efficient recall repair I scheduled an appointment for a recall repair and was told it was an all day job. I was given a loaner vehicle so I could go about my day. My car was More

by EMMAJOYBLOOMFIELD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
June 29, 2016

Too busy, Too difficult to contact a real person Brought my 2013 Ford Escape in for a safety recall. Found out I needed to make an appointment. Called in to make an appointment... first available was More

by bw112358
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Sawyer
Jul 12, 2016 -

Hoffman Ford Lincoln responded

Hello bw112358, Thank you for trusting Hoffman Ford. We are dedicated to providing exceptional service yet the experience you describe is not the standard we uphold at our Ford Lincoln store. I have been informed by our new Service Manager, Jeff Dorman that he spoke with you and expressed his apologies for your inconvenience. We value your feedback and have reminded our team about the importance of communication as we are continuously looking for ways to improve our service to our customers. We appreciate you and truly apologize for the frustration you experienced. Jeff and his team look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 28, 2016

Work was done on time, car was washed for free, I'm happy! I received very good service for two warranty repairs (one was an airbag) the car was returned to me more clean than it was when dropped off. I was ex More

by I drive a car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis MacInnis, Kristin Skiba
June 28, 2016

First time at Hoffman..I'm a customer for life now. I went to Hoffman Ford on a very busy Saturday..My power brake motor went bad. When I arrived was greeting by a very pleasant girl,She said they were More

by BEACARLSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm not sure of her name I think it starts with a T,,,very pleasant Service Dept
June 27, 2016

Could not ask for better treatment! Marco Ortiz and and the folks at Hoffman who I interacted with were very friendly and professional. Marco should be awarded something very special fo More

by rayj10s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Ortiz
June 25, 2016

Great! Service from the moment I arrived at the center, until I was escorted back to my motor vehicle, was absolutely first rate. Staff were friendly and h More

by DSPIEGEL2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiana Matos service consultant, Technician (unknamed,
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