Hoffman Ford Lincoln

Excellent service We had a previous relationship with another dealer. Hoffman blew them out of the water with service and attention to details. They were straightforwar We had a previous relationship with another dealer. Hoffman blew them out of the water with service and attention to details. They were straightforward in negotiating and did not make the process painful at all. More

Service dept is awesome as I enter and when I pickup my truck gets washed better than any car wash in our area thank you dept is awesome as I enter and when I pickup my truck gets washed better than any car wash in our area thank you More

Service review As always, I get taken care of like a VIP when I come to Hoffman. I was offered coffee, juice soda, and given somewhere comfortable to sit while I wa As always, I get taken care of like a VIP when I come to Hoffman. I was offered coffee, juice soda, and given somewhere comfortable to sit while I waited. I was updated during the process so that I knew what was going on and I was asked if I wanted something before they did it. When my tire pressure light came on after I had left, I returned and they quickly fixed the problem and I was on my way. More

Part Issues Recently had spark plugs and rear calipers changed on a Ford. Process took about 5 hours. Initial repairs were 4 hours but when I drove off the lot Recently had spark plugs and rear calipers changed on a Ford. Process took about 5 hours. Initial repairs were 4 hours but when I drove off the lot I noticed an immediate issue with a loud tapping in the rear of the vehicle. I return and the vehicle was addressed immediately, one of the calipers installed was bad and a replacement was located and installed. The response to the issue was quick but took another hour. The fact that there was an issue is concerning. I go to a dealer repair shop hoping to get a quality parts at a reasonable price. After looking up the parts installed I see that the part price is market up roughly 100% to what I can find online. I understand the dealer needs to make something on the parts but this is a bit extreme. More

Customer Satisfaction Guaranteed!! Hoffman Ford Lincoln overall experience went smooth and fast!!. Mike Rivera is an amazing Leasing Consultant . He made me feel comfortable and provide Hoffman Ford Lincoln overall experience went smooth and fast!!. Mike Rivera is an amazing Leasing Consultant . He made me feel comfortable and provided all the information i had in question. I have bought 3 other vehicles at other car dealerships, but this one by far is the best! The team wants to be happy in what you are purchasing and Mike Rivera never once was pushy or tried to get me into something i cant afford. I am a happy customer! Thank you! More

12,000 mile oil change/routine maintenance Your team in the service area is always efficient and courteous. This not only pertains to Chris but, also the representative that greets you as you Your team in the service area is always efficient and courteous. This not only pertains to Chris but, also the representative that greets you as you drive your car into the garage. Andrew is more than gracious and accommodating when shuttling me to and from my office. He is extremely courteous and has always picked me up exactly at the designated time. All are an asset to your team. More

Service Dept, Excellent Service. Very pleased. Would Return again when and if I need my car serviced. I would recommend. It to. my friends and family.the Employers. Excellent Service. Very pleased. Would Return again when and if I need my car serviced. I would recommend. It to. my friends and family.the Employers. do and excellent job and very well trained.thank you for your service. More

Quick, professional service I happened to be in the area and called in to schedule an oil change/tire rotation. The associate told me to come on down. When I arrived, my van wa I happened to be in the area and called in to schedule an oil change/tire rotation. The associate told me to come on down. When I arrived, my van was brought right in and the wait time was minimal. More

Lincoln MKZ Service My Lincoln needed to be housed over night because the issue needed to be resolved with a cold engine. I was promised a loaner would be available. I ar My Lincoln needed to be housed over night because the issue needed to be resolved with a cold engine. I was promised a loaner would be available. I arrived at my appointed time. Chris Sawyer greeted me immediately upon arrival. We went directly to his office where the paper work for the loaner was mostly filled out. We reviewed the reason for my scheduled appointment. Chris requested my driver's license and insurance information completed the authorization and escorted me to my loaner vehicle. The following morning Chris called to inform me that the main issue for my appointment had been found. He gave me an estimate for a service as well as an estimated time that my MKZ would be ready. I approved to have the work completed. As promised, Chris called me when the service work on my Lincoln was completed. It was actually ready earlier than anticipated. When I arrived we went over the service work performed and also talked about 2 potential issues that I needed to be aware of in the near future. My Lincoln was ready and waiting. It had been washed and vacuumed and looked showroom perfect. Chris walked me to the car and thanked me for using Hoffman Lincoln/Ford to service my MKZ. On the way home I noticed that I left a personal piece in my car. I called Chris and asked that it be retrieved and kept for me. Chris called back and offered to drop it by my home when he left work for the day. Which he did. I use Hoffman not only for the great service department but, mostly for the service associates such as Chris Sawyer. He treats you like you're special and when he greets you he looks you straight in the eye with a smile and a firm handshake. That, to me, is the mark of a gentleman. Thank you Chris for your #1 service skills and attention to detail. I will absolutely use Hoffman Lincoln/Ford every time my MKZ needs to be serviced. More

Oil change and tire rotation for my Ford Explorer The service team at Hoffman is professional and reasonably quick. The waiting area has Wi-Fi (so I'm able to get some work done) and coffee, etc. so The service team at Hoffman is professional and reasonably quick. The waiting area has Wi-Fi (so I'm able to get some work done) and coffee, etc. so the time moves pretty quickly if you decide to wait for your car. (They also have van service to drop you off / pick you up in the area.) More