Hoffman Ford Lincoln

Oil change and tire rotation for my Ford Explorer The service team at Hoffman is professional and reasonably quick. The waiting area has Wi-Fi (so I'm able to get some work done) and coffee, etc. so The service team at Hoffman is professional and reasonably quick. The waiting area has Wi-Fi (so I'm able to get some work done) and coffee, etc. so the time moves pretty quickly if you decide to wait for your car. (They also have van service to drop you off / pick you up in the area.) More

Service was good but had to bring car back for more repairs Chris sawyer was helpful and kept me updated on my car situation, service was good hopefully I don't have to bring car back for the same repair Chris sawyer was helpful and kept me updated on my car situation, service was good hopefully I don't have to bring car back for the same repair More

My beloved 2008 Ford Escape broke down, Went to Hoffman Ford When my beloved 2008 Ford Escape broke down for the first time since I purchased the vehicle in 2008, I took it to Hoffman Ford where Mr. Jeff Dorman, When my beloved 2008 Ford Escape broke down for the first time since I purchased the vehicle in 2008, I took it to Hoffman Ford where Mr. Jeff Dorman, Assistant Sales Manager, made sure that the repair was diagnosed correctly and completely fixed in one day's time. (which was great because I had gone all weekend without a vehicle, and the weather was getting stormy as well!) I am worrying a bit that the potholes in East Hartford and Connecticut in general were why this repair was necessary, but aside from being expensive ($600 to repair), everything went well. I always go the my local Ford dealership, they understand the vehicle and its computerized functions much better than any independent service station. Sincerely, Holly Reed (have owned nothing but Ford's over my lifetime, Mustangs and now Ford Escape!) More

Top notch I always go to hoffman ford for service because they are the best. Chris is always friendly and goes out of his way to make sure my experience is 5 st I always go to hoffman ford for service because they are the best. Chris is always friendly and goes out of his way to make sure my experience is 5 stars. More

Hoffman Ford Experience I had to get some field service actions taken care of on my 2012 Ford Focus last weekend and chose Hoffman Ford in East Hartford, CT. They had Saturda I had to get some field service actions taken care of on my 2012 Ford Focus last weekend and chose Hoffman Ford in East Hartford, CT. They had Saturday hours which were very convenient for my schedule because I work Monday-Friday. The service was quick and they were very respectful in the Service Center. I will go back again. More

Recommendation This is the 3rd car I have bought from Hoffman Ford in the last 9 months.I have used Mike Rivera for each purchure and have been totally satified with This is the 3rd car I have bought from Hoffman Ford in the last 9 months.I have used Mike Rivera for each purchure and have been totally satified with his professionalism and general knowledge of the products and services he sells.He is very easy to work with even going to pick up vehicles in other states on his days off coming to my place to set garage door openers (twice) and helping me with various electronics setup for all systems (sometimes more than once).A dealership is only as good as the people working for them and Mike is excellent,I would recommend him to anyone. More

Extremely Rude Warranty Service I had my wife bring my car in 3/31/16 after I had heard a rattling sound. My wife's first language isn't English so I wrote down the likely culprit, a I had my wife bring my car in 3/31/16 after I had heard a rattling sound. My wife's first language isn't English so I wrote down the likely culprit, a loose exhaust/muffler. The mechanic was very kind to her and then she called me upset after dealing with the extremely Rude customer service representative. Telling her that she was ridiculous for not being to explain the sound outside my explanation. And that it definitely wasn't covered under warranty even though I had the same problem fixed in Florida. "So are you going to drive all the way down to Florida to have it fixed?" I told her to leave and when he handed her the keys back he said they fixed it and that she should find a new service center in the future. Unbelievable More

Awesome customer service Thank you Richard G for your excellent customer service. You went out of your way more than once to ensure my mom was comfortable with her new car. Ch Thank you Richard G for your excellent customer service. You went out of your way more than once to ensure my mom was comfortable with her new car. Cheers! More

Saturday service I was pleased there is a Saturday service. The appointment was available in the afternoon and it was not rushed. I was only getting an oil change bu I was pleased there is a Saturday service. The appointment was available in the afternoon and it was not rushed. I was only getting an oil change but it included a car wash. Young man who greeted me was very friendly. More