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Hoffman Ford Lincoln

East Hartford, CT

Overview
Employees
Reviews
Vehicles
4.5
619 Reviews
When you choose Hoffman Ford, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. In store or online, Hoffman Ford is here to help.
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600 Connecticut Blvd

East Hartford, CT

06108

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Showing 619 reviews

January 11, 2024

I recently ordered an F350 from Hoffman Ford. Nichole helped me through the ordering process for my truck. She was very knowledgeable about the truck and made the process easy for me. Moreover, s More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Espada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Reigins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Hoffman Ford Lincoln responded

Dan, it's great to know that Nichole, Kyle, and Pedro were able to provide you with the excellent experience we strive for. However, I'm sorry about your frustration regarding the installation of your window vents. We aim for a high standard in all areas of our service so this feedback is important to us. I will search for your contact information but in case I can't find it, would you consider contacting me? Thank you, Sam Pines - Service Manager - 860-290-6107

Jan 12, 2024 -

Dan responded

Thank you, Sam, for contacting me and helping to get my installation work scheduled. I understand communication problems do occur and happen more often during the holidays when people are away from their job to enjoy time with family. I appreciate your efforts to clear the miscommunication and set up the installation for my truck so quickly.

Jan 17, 2024 -

Hoffman Ford Lincoln responded

Thank you for your understanding, Dan. We appreciate you giving us the chance to help fix things. If there is anything more we can do to assist you before your scheduled installation work, please don't hesitate to reach out. Best, Sam Pines - Service Manager - 860-290-6107

December 20, 2023

It’s was a really fast process I was in a out at a reasonable time More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Peltz
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Dec 20, 2023 -

Hoffman Ford Lincoln responded

Dave, we are pleased to hear that your experience at Hoffman Ford was efficient and satisfactory! Thank you for stopping in and leaving us a five-star review.

December 07, 2023

Tyler was very helpful and took care of our issues very pleased with the service More

by djgallicchio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler , Aaron Oates
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Dec 07, 2023 -

Hoffman Ford Lincoln responded

We're delighted Tyler and our team delivered an excellent experience at Hoffman Ford! Thanks for taking the time to leave us a review. We are here for you and any of your future needs!

December 02, 2023

Nobody answers or returns phonecalls. Still waiting on promised car part since 9/27/23 More

by Joelesa5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Grant
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Hoffman Ford Lincoln responded

I am very sorry to hear that you haven't received the prompt and attentive communication we expect from our team. I would like to step in and assist you from here on out, so I will look for your information and be in touch. Thank you, David Peltz - Assistant Service Manager - 860-290-6338

Dec 04, 2023 -

Joelesa5 responded

It’s disappointing that it takes a negative review and a call to BBB to get the service that is expected and promised after spending a lot of money on a vehicle.

November 25, 2023

Na na na na na na na na na na na na na na na More

by zick2003@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, Aaron Oates
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Nov 27, 2023 -

Hoffman Ford Lincoln responded

Thank you for sharing! We appreciate your business and we hope to see you again at Hoffman Ford.

November 17, 2023

Very satisfied with this service. And manager Dan very helpful. He solved all my problems More

by tedkorzep1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Oates
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Nov 17, 2023 -

Hoffman Ford Lincoln responded

We love to hear you were satisfied with your Hoffman Ford visit, Ted. We'll make sure your kind words reach Dan. Have a wonderful day, and see you next time!

October 28, 2023

So happy to have people who care snd help put me at ease that all will be fixed snd my car safe to drive More

by elainereskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Jason Peltz
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Oct 30, 2023 -

Hoffman Ford Lincoln responded

Elaine, we're glad to know our team at Hoffman Ford was able to put your mind at ease. We always strive for the best in customer service and vehicle care. Thanks for sharing your experience!

October 26, 2023

David is always attentive to my needs and concerns and takes care of then in a timely manner…. More

by Clayton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nichole Reigins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Hoffman Ford Lincoln responded

Clayton - We're delighted to know David and our team at Hoffman Ford consistently offer you attentive and prompt service. We're happy to be helpful! Thank you for sharing your positive experience with us.

October 24, 2023

Dan always take very good care of me when I need service at the dealership More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Espada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis MacInnis, Jennifer Stein, Jonathan Hoffman, Tim Frenette
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Oct 25, 2023 -

Hoffman Ford Lincoln responded

Greg, we're happy to hear Dan has become your go-to guy at Hoffman Ford! He's sure to appreciate your glowing feedback. We look forward to working with you again in the future!

October 04, 2023

Bought a vehicle with the help of sales person Matt Sussman. What I like most about Matt is his calm demeanor. Did not "oversell" and gave nme the space to make my own decisions. A pleasant individu More

by oatesap
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt, Sussman
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Oct 04, 2023 -

Hoffman Ford Lincoln responded

We're so glad to read that you had a positive experience with Matt at Hoffman Ford. We always aim for our customers to feel comfortable and in control of their decisions. Thanks for choosing us. We appreciate your business!

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