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Hoffman Ford Lincoln
East Hartford, CT
613 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 613 reviews
February 16, 2016
Another Smooth Service Experience This is getting to be habit and that is definitely a good thing. Yet another seemless service experience from beginning to end. The Hoffman service t This is getting to be habit and that is definitely a good thing. Yet another seemless service experience from beginning to end. The Hoffman service team is like a finely tuned machine from the time I am waived in through the garage door until the time I am cashed out and escorted back to my truck. I called my service consultant Chris Sawyer later in the previous week to make a service appointment as the schedule permitted. As usual, Chris got me in the very next Monday which exceeded my expectations. Chris always makes sure he works around my schedule and gets me in on a date/time that works for me. He never worries about what other work he has going on. He asks me what is most convenient for me and I can't ask for anything better than that. I also want to point out that the people who waved me in when I arrived were super efficient and friendly with the sign-in process. When I arrived there were orange safety cones in front of the incoming garage door. Juan(?) came up to my window to let me know the door was not working and I should drive in through the outgoing door. He opened the outgoing door for me and waved me in. Papi (?) took over from there and waved me in to the garage, quickly signed me in and assigned me a service number. Juan then asked me if I had a service consultant preference and he brought me right over to Chris' office. Great customer service all the way around. Chris greeted me and offered me a seat in his office as he made sure the work order was accurate and covered all my needs. He then brought me into the customer lounge and made sure I had everything I needed before hand delivering my work order out to the techs in the service garage. I was able to complete a lot of work on my laptop before Chris was back to let me know my truck service was complete and I was ready to roll. He personally handled my payment for the service and came out to my truck with me to ensure I was happy and everything was taken care of to my satisfaction. Simply outstanding! Chris and team ensure I will be coming back for another Hoffman service visit in the future. More
by Kerry P.
Verified CustomerEmployees Worked With
Juan(?) and Papi(?), Chris Sawyer
February 15, 2016
Freddie in Sales Freddy was great to work with. He was up front regarding the process and what needed to get done in order to complete the deal. He was able to arran Freddy was great to work with. He was up front regarding the process and what needed to get done in order to complete the deal. He was able to arrange to have some work completed before we picked up the vehicle despite back to back snow storms. He even came in on his day off to ensure the delivery went off smoothly. I will def recommend Hoffman Ford in the future. More
by Eguay
Employees Worked With
Freddy Calderon
February 12, 2016
Jay Service Manager If you have an issue that has to be taken care of ASAP, this is your man. My Explorer was stranded in a snowstorm and jay instructed me what to do, go If you have an issue that has to be taken care of ASAP, this is your man. My Explorer was stranded in a snowstorm and jay instructed me what to do, got it towed to Hoffmans and was taken care of personally by Jay. Car delivered to my home as I was In Florida and couldn't pick it up. He went the "whole nine yards" to make it happen and me a very satisfied customer, THE BEST!!!!!!!!! More
by joank
February 11, 2016
Excellent Customer Service As Always I was having an issue with thumping under the front end as I was driving. Jason told me to bring my Lincoln in ASAP. He had a technician take it for I was having an issue with thumping under the front end as I was driving. Jason told me to bring my Lincoln in ASAP. He had a technician take it for a test drive. The problem was located. My vehicle was driven back to the shop. The thumping was corrected and I was on my way in just about an hour with a spit shine wash. How can you ask for better service and attention to detail than that. Thank you very much Jason and Hoffman Service. More
by JOESHERTICK
February 10, 2016
Warranty repairs As usual. Prompt outstanding service thank you again Jason Peltz ..you do not need twenty five words to describe outstanding service or an outstand As usual. Prompt outstanding service thank you again Jason Peltz ..you do not need twenty five words to describe outstanding service or an outstanding employee More
by R. R. Ferris
February 09, 2016
New brakes After 80 K miles I needed new brakes. The service was prompt and I was able to work in the waiting area. I came in at 8:30 and out by noon. After 80 K miles I needed new brakes. The service was prompt and I was able to work in the waiting area. I came in at 8:30 and out by noon. More
by HOWLENGCONSUL
February 05, 2016
Would not recommend Grease on car door (inside and out), seat, and center console. I asked if they put plastic down on the seat, and I was informed that they only put pap Grease on car door (inside and out), seat, and center console. I asked if they put plastic down on the seat, and I was informed that they only put paper on the ground. Service was terrible. My car had to be left at the shop for a few days, and when I asked about my car in person, the response was, "who are you?" The shuttle driver new my first and last name after having only met him once (great guy, btw). On the third day, the shuttle driver greeted me, so to spark conversation, I asked if he'd heard any news related to my car. The service employee heard this, came out of his office, and said, "he doesn't know anything about your car. Come in here." Maybe that's his way of being terse. Lastly, the valve cover gasket was supposedly the cause of the oil leak. The part was almost half of the labor fee (which was only a couple hundred bc of the inconvenience of having taken 4 days to get my car back. All-in-all, never going back... More
by Anon
Employees Worked With
Chris Sawyer
February 04, 2016
service There seems to be a major attitude with the workers at the Ford service department, exclusively.I had outstanding service at the Lexus service depar There seems to be a major attitude with the workers at the Ford service department, exclusively.I had outstanding service at the Lexus service department. I know that Hoffman dealerships prides it self on great customer service. Unfortunately, in the past four years that has not been the case . I have been bringing my car to be serviced exclusively at Hoffman since I purchaed my car. I would like to continue doing so providing that these unfortunate experiences are remedied . More
by fix the problem
Employees Worked With
I can't recall the individual names
February 04, 2016
Recognition of excellent service First time with Chris Sawyer, and he did a superb job. Brian, "our" mechanic, who has serviced our 2000 Aurora Oldsmobile for many years, solved a c First time with Chris Sawyer, and he did a superb job. Brian, "our" mechanic, who has serviced our 2000 Aurora Oldsmobile for many years, solved a challenging repair for which we are most greatful. Thanks to Shanice, the service, receptionist for scheduling us on short notice, and to Juan our valet driver who was pleasant and efficient. This is all why we have been Hoffman for over 30 years. More
by WCKIRSHEMAN
Employees Worked With
See review section, Chris Sawyer
February 03, 2016
Service Great service. Receptionist was fabulous. Very happy with entire experience. Not sure which employee worked on vehicle so checked both names. I would Great service. Receptionist was fabulous. Very happy with entire experience. Not sure which employee worked on vehicle so checked both names. I would definately return to your dealership. More
by Juilze
Employees Worked With
Chris Sawyer
