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Hoffman Ford Lincoln

East Hartford, CT

4.4
614 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 614 reviews

July 30, 2015

great experience Very motivated and attentive sales person. Provided a great experience. Great follow up and follow through. Im sure ill enjoy my jeep. Good luck w More

by HECANDKIM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Grant
Aug 20, 2015 -

Hoffman Ford Lincoln responded

Hi HECANDKIM, Thank you for choosing Hoffman Ford. We are pleased to hear you had a great experience with our sales consultant Jason. We trust you are loving your Jeep! Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 29, 2015

Excellent!!! This is my 3rd vehicle purchase at Hoffman Ford and the experience was great. Marco and Fran went above and beyond to find the vehicle I wanted. Tha More

by jackie1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Ortiz, Fran Marinaro
Aug 20, 2015 -

Hoffman Ford Lincoln responded

Hi jackie1234, Thank you for continuing to chose Hoffman Ford! We are thrilled to read you had an excellent experience and that Marco was able to find you the exact vehicle you wanted. We trust you are loving your new Ford and want to thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 28, 2015

Very pleasant experience Car was completed in a timely manner at a reasonable cost. Very nice customer Service Rep, Kristen Skiba. Will be back for any future concerns. More

by VANWEYC1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 20, 2015 -

Hoffman Ford Lincoln responded

Hi VANWEYC1, We appreciate your feedback on working with our advisor Kristin! We are pleased to hear you had a pleasant experience with us and are here for you when ever you need us. Thank you for choosing Hoffman Ford and sharing your story. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 27, 2015

Excellent Hospitality My service adviser, Chris, was excellent, courteous and resourceful. Leon, the shuttle driver, was one of the nicest guys I've met. Thanks for a gre More

by BRHILLCT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon, Chris Sawyer
Aug 20, 2015 -

Hoffman Ford Lincoln responded

Hello BRHILLCT, Thank you for choosing Hoffman Ford service! We appreciate your comments on your advisor Chris. Our Ford team is dedicated to ensuring you have an excellent experience. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 27, 2015

Survey response for warranty The entire staff, dealership, and paperwork were professional. All questions were answered, and issues resolved. All information was explained to me More

by R. Smoyer.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Aug 20, 2015 -

Hoffman Ford Lincoln responded

Hello R. Smoyer., Thank you for choosing Hoffman Ford service. Our service team is committed to providing excellent service at every visit. Chris is always happy to address any questions or concerns with your vehicle to get you back on the road quickly. See you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 24, 2015

thanks thank you very friendly and good customer service and i am very very happy to have my(baby) truck back to normal again thanks hector marrero More

by KATHM83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
robert gorski, Chris Sawyer
Aug 20, 2015 -

Hoffman Ford Lincoln responded

Hi Hector, Thank you for choosing Hoffman Ford to have your truck aka "baby" serviced! Chris is always happy to ensure your vehicle is running safely and efficiently. We truly appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 23, 2015

No regards for older vehecles Received a call from customer service manager Chris telling he had bad news. He said to me that my truck 99 ford f150 was not worth servicing. I origi More

by BROVIC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Sawyer
Aug 14, 2015 -

Hoffman Ford Lincoln responded

Hello Brovic, We sincerely apologize for the frustration with your recent service visit. We are committed to providing the highest level of customer service every time you visit any of our Hoffman dealerships, and its important that you feel valued and respected. In our commitment to ensuring your vehicle runs safely and efficiently we also provide detailed information for our customers to make informed decisions pertaining to the cost and future maintenance of their vehicles. Our service manager, Joseph Fazzina, mentioned the technician working on your vehicle noticed your radiator and all lines under the vehicle body were badly rusted. Along with the rust, your radiator supports were rotting away causing the radiator to drop into the fan assembly. Additionally, the rattling noise you is a result of the catalytic converter coming apart internally. Because the repairs were going to be expensive your advisor, Chris Sawyer, wanted to present you with all of your options and recommendations. We typically do not recommend having expensive work performed without taking into account the year, mileage and value of the vehicle. Mr. Sawyer was under the impression that you were satisfied upon leaving, however your feedback indicates you are not pleased. If this is still the case please let us know so that we can work with you to make it right. Your experience is extremely important to us at Hoffman and we look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2015

Satisfied I have not been disappointed with purchasing or servicing of my vehicle from this center. Everyone is friendly and on point. I hand out Matt's cards More

by TWASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Aug 20, 2015 -

Hoffman Ford Lincoln responded

Hi TWASH, Thank you for choosing Hoffman Ford Lincoln for your recent service visit. We strive to ensure you have an exceptional experience at every visit. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Thanks for the great costumer service Jason Peltz Great, friendly customer service. I was taken care of in an expedient manner and the service on my vehicle seemed to have been very well done. Jason P More

by PEREZFC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 21, 2015 -

Hoffman Ford Lincoln responded

Hello PEREZFC, We are thrilled to read you feedback on your experience with our Assistant Service Manager Jason. Jason is committed to ensuring you have an excellent experience at every visit. Thank you for choosing Hoffman Ford for your service needs! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Chris Sawyer is the man! My latest oil change service was hands down the best I've received at Hoffman Ford. Chris Sawyer was excellent. He addressed my questions and didn't t More

by PEACE_COURT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Jul 21, 2015 -

Hoffman Ford Lincoln responded

Hi PEACE_COURT, Thank you for trusting Hoffman Ford service with your vehicle's service needs. Chris is always happy to address any questions or concerns to ensure your vehicle is running safely and efficiently. Our Ford team is dedicated to providing an exceptional experience along with a freshly washed vehicle. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Managment Specialist, Hoffman Auto Group. Driven by Trust.

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