Hoffman Ford Lincoln

Honest, excellent service! I had been to another service center regarding my vehicle, a 2007 Saab 93 and did not receive correct advice about some possible repairs. Jay Peltz, s I had been to another service center regarding my vehicle, a 2007 Saab 93 and did not receive correct advice about some possible repairs. Jay Peltz, service manager at Hoffman, was completely on point and upfront about what was and was not wrong with my vehicle. In the end, he saved my hundreds of dollars and my vehicle is running perfectly!!! Thanks again! Dave Carlucci More

Why I consider the work excellent Everyone was very polite. The service was excellent. What was completed was explained to me in basic terminology. I felt confident that what was doe w Everyone was very polite. The service was excellent. What was completed was explained to me in basic terminology. I felt confident that what was doe was done well. More

An enjoyable experience Friendly, knowledgeable and helpful people who provided me with a great car at a fair price. This purchase was the 29th new vehicle I have purchased Friendly, knowledgeable and helpful people who provided me with a great car at a fair price. This purchase was the 29th new vehicle I have purchased so far and the entire experience was among the best I have had so far. Would certainly return. More

Excellent Service Kristin the Service Advisor was very friendly and knowledgeable. This work was for a recall and Kristin was aware the situation. She also explained th Kristin the Service Advisor was very friendly and knowledgeable. This work was for a recall and Kristin was aware the situation. She also explained that the parts needed to be ordered and scheduled another appointment and made arrangements for a local shuttle to my home. More

Excellent and Caring Service Richard Gonzalez and the Hoffman staff always made me feel as though they were working their hardest to meet my needs. I couldn't be happier with the Richard Gonzalez and the Hoffman staff always made me feel as though they were working their hardest to meet my needs. I couldn't be happier with the outcome. THANK YOU! More

Top notch My first time at the service department. Work done was completed as estimated and timely, even got a car wash. Would recommend this service departme My first time at the service department. Work done was completed as estimated and timely, even got a car wash. Would recommend this service department to anyone. More

Excellent car maintenance Because I had some problems in the SUV and now it runs great. The brakes are super great and the steering wheel is not shaky no more . Because I had some problems in the SUV and now it runs great. The brakes are super great and the steering wheel is not shaky no more . More

customer service was excellent Sales person was Adam Foley and he was excellent explained everything about the vehicle and answered all my questions and concerns. The staff is very Sales person was Adam Foley and he was excellent explained everything about the vehicle and answered all my questions and concerns. The staff is very caring More

Service with a big smile The constant smile of the service representative made the visit very pleasant. She also had an appropriate sense of humor that was not overbearing. He The constant smile of the service representative made the visit very pleasant. She also had an appropriate sense of humor that was not overbearing. Her communication skills and ability to understand the customer was also very good. More

Noise issue unresolved. I took my car in for a service and pointed out a noise issue earlier in the year. The guys at ford were unable to hear it. This last time I brought I took my car in for a service and pointed out a noise issue earlier in the year. The guys at ford were unable to hear it. This last time I brought it in and put the rear seats down and windows up and asked them to drive at 30mph and this time they heard the noise. They diagnosed differential bearings and ordered parts. They kept for three days in total, over the weekend. They called and loaned me a Lincoln MKC which was outstanding and has me thinking about a trade in when I can afford it. Picked up the car Monday afternoon. Kristen relayed that the technician thought it was due to an aftermarket pan hard rod but said the issue is resolved. I drove the car home and the noise is still there, in fact it's more evident than before. It also cannot be a fixed part like a pan hard rod as the noise escalated at the same rate as the increased speed of the driveshaft spinning. It has to be a u joint or something in the driveshaft. I have been traveling for work this week and have not had a chance to reschedule. I am time poor and trying to remedy this has already taken two separate visits. I will try and make time in the coming week to make a third attempt to get this resolved. All in all the professionalism of Kristin and the people I dealt with was great - just frustrated that my car with 19K miles has driveshaft noise that is taking this much time and effort to get resolved. More