Hoffman Ford Lincoln

Great Service I came in for my first service and everyone was extremely friendly and accommodating. The waiting area was also very comfortable. Thank you for a grea I came in for my first service and everyone was extremely friendly and accommodating. The waiting area was also very comfortable. Thank you for a great experience. More

customer service OK Brought car in for (3) separate repairs now, all considered manufacturer warranty repairs. 2 repairs required parts and both times it took almost (2) Brought car in for (3) separate repairs now, all considered manufacturer warranty repairs. 2 repairs required parts and both times it took almost (2) weeks to get the required parts from Ford. Not sure why it takes so long to get parts and/or why parts can be expedited from Ford? For one repair, they kept the car and provided me with a rental (not a Ford loaner, but a crappy, far less quality non-Ford rental). Not once have I ever been offered a Ford loaner vehicle, but always have to wait for their shuttle to bring me back and forth to work. Appreciated, but never felt like this dealer (or Ford Motor Corp. for that matter) have ever attempted to go above and beyond for me for warranty issues that I shouldn't have to deal with to begin with. Although I like my car, I'm not sure I would do this again based on experiences to date. I hear (and read) great reviews from other car manufacturers and dealers that make me think I should look elsewhere next time....NOTE: this review is not specific to/for any individual Service Manager - I respect the jobs they do. My 'average' rating are with Ford and Hoffman in general. More

Painless Adam Foley, my sales person, was a pleasure to deal with. He worked hard to provide the vehicle that I needed at a fair price. The finance department Adam Foley, my sales person, was a pleasure to deal with. He worked hard to provide the vehicle that I needed at a fair price. The finance department experience was painless and my monthly payments ended up below the initial estimate because of their diligence. I was in and out quickly and am very happy with the car. More

First Time This was my first time in the Dealer, and I felt very confident that I was in good hands. Thanks Chris I will be back This was my first time in the Dealer, and I felt very confident that I was in good hands. Thanks Chris I will be back More

Excellent service from beginning to the end From the time I entered the garage, the service technicians handle my service appointment with a smile and courteous service. At the end of my servic From the time I entered the garage, the service technicians handle my service appointment with a smile and courteous service. At the end of my service the service person explain in detail my service and the charges. More

very efficient Had my car in for the regular recommended service. Very pleased with the experience! It was done in less then a hour while I waited in a very nice wai Had my car in for the regular recommended service. Very pleased with the experience! It was done in less then a hour while I waited in a very nice waiting room with a TV. If there were bagels, it would have been perfect! More

Great new Lincoln ordering experience. I worked with Mike Warner in Sales. Strong customer service and attention to detail. Mike demonstrated the Integrity I look for during the sales pro I worked with Mike Warner in Sales. Strong customer service and attention to detail. Mike demonstrated the Integrity I look for during the sales process. Ask for Mike. More

Very pleased, Great service manager I had an issue with the paint on my 2013 Ford explorer. Between the service dept and body shop no one seemed to know how to help me. I than called for I had an issue with the paint on my 2013 Ford explorer. Between the service dept and body shop no one seemed to know how to help me. I than called for the service manager and spoke to Joe Fazzina and explained my problem, Joe was great, he told me he would take care of it, and he did. Joe bent over backwards for me, he handled everything and when Joe was busy Kristin stepped in and did a great job assisting Joe. She was pleasant and she was very professional. Thank you both for everything,. Sincerely: Chris More

First Service on 2014 Ford Fusion The service experience could not have gone any smoother. The service representative was extremely helpful and took his time to answer any question I The service experience could not have gone any smoother. The service representative was extremely helpful and took his time to answer any question I had. The service at Hoffman has always been first rate. The wash and vacuum service is a nice touch. More

Accommodating, knowledgable staff who took care of us! My husband and I went in knowing exactly which car we wanted - we actually didn't have a great experience at the same dealership a couple months prior My husband and I went in knowing exactly which car we wanted - we actually didn't have a great experience at the same dealership a couple months prior so we were hesitant. The salesperson and financial advisor on staff that we dealt with this time around were extremely accommodating, knowledgable about the SUV and options we wanted, and took care of us in totality. Overall great experience and I'll be a service customer there from now on in my new Explorer Sport! More