Hoffman Ford Lincoln

First visit The service advisor was very professional and helpful. She kept me informed of the progress during my service visit. This was my first visit to Hoff The service advisor was very professional and helpful. She kept me informed of the progress during my service visit. This was my first visit to Hoffman Ford Lincoln. More

Excellent service Prompt, efficient service. Loaner car was clean and ready upon my arrival. Description provided of services rendered and projected services plus cos Prompt, efficient service. Loaner car was clean and ready upon my arrival. Description provided of services rendered and projected services plus cost outlined. Free car wash provided. More

Greatest Buying Experience EVER!!! We just received our 2009 Ford Escape Hybrid and we are so excited! Mike Warner was so easy to work with! We got exactly what we were looking for at We just received our 2009 Ford Escape Hybrid and we are so excited! Mike Warner was so easy to work with! We got exactly what we were looking for at the best price! He went above and beyond to make the transaction smooth and worry free! We don't even live in CT anymore and our car was delivered to our doorstep! I am not sure we can say enough about how great the Hoffman Ford team really is! If we still go to CT to purchase a car from them, that should say everything! I want to thank Mike Warner and all of the folks who made this happen! We could not be happier! More

Pleasant and Convenient I have been very pleased with the service at Hoffman Ford Lincoln. Staff is knowledgeable and pleasant. I'm always treated well and kept informed of w I have been very pleased with the service at Hoffman Ford Lincoln. Staff is knowledgeable and pleasant. I'm always treated well and kept informed of what's going on with the service and the wait time. The complimentary washing and internal cleaning of my vehicle is an added feature that is greatly appreciated. More

Flat tire I got a flat tire on Friday so I driving on a donut. They got the tire in the next day, got me in on a Saturday, and I was in and out in an hour. They I got a flat tire on Friday so I driving on a donut. They got the tire in the next day, got me in on a Saturday, and I was in and out in an hour. They always wash my car which is great. Can't ask for better than that. Thanks! More

Good satisfactory service Good service Good shuttle service Good communication Good suggestion for services and products Good 35 point free inspection Kept vehicle clean Good service Good shuttle service Good communication Good suggestion for services and products Good 35 point free inspection Kept vehicle clean and delivered clean Shuttle transportation was on time and clean More

Nice visit I found the shop, offices, and longue neat and clean. I thought that the idea of having a monitor in the longue was good too. It's a comfortable atm I found the shop, offices, and longue neat and clean. I thought that the idea of having a monitor in the longue was good too. It's a comfortable atmosphere. More

The way it should be I received an e-mail from Hoffman Ford and replied with an e-mail. I promptly received a phone call and scheduled the service. After dropping o I received an e-mail from Hoffman Ford and replied with an e-mail. I promptly received a phone call and scheduled the service. After dropping off the car, I received a phone call explaining what needed to be done and what my options were. I was impressed. It is not too often repairs are presented as options and with options. Over the almost 9 years I have been having my car serviced at Hoffman Ford where it was purchased, I have not had the best experiences; for example, no one calling to tell me the work was done, the car not being washed after service, presented tire options that another service person said did not fit my car, and being forgotten that I needed a shuttle ride back. I stopped bringing my car in for service. I decided to respond to the e-mail because I needed work done and it was close to my work. This was a professional experience from start to finish, which is the way it should be. If it continues in this manner, I will consider Hoffman Ford for my next Ford purchase, and change the rating to excellent. Thanks to all. More

Service Pleasant, Thorough and Expeditious For years I have purchased my cars at Hoffman and had them serviced there. Why? Their employees live up to their philosophy: Driven by trust. And they For years I have purchased my cars at Hoffman and had them serviced there. Why? Their employees live up to their philosophy: Driven by trust. And they extend the same kind of care I would take myself. This visit I was helped by Jason Peltz, Assistant Service Manager who oversaw the whole process and made the determinations required. (Mitch worked on the vehicle: He was knowledgeable and informative.) Marco Ortiz, Sales, must have heard I was in for service, so he stopped by to say "Hello" and to make sure all was well. I would recommend them highly. Happy and satisfied customer, Diane Dawson-Brown More

Excellent, Consisently I have found the service at Hoffman Ford Lincoln to be excellent on a consistent basis. Work is always done right the first time, no effort to upsell I have found the service at Hoffman Ford Lincoln to be excellent on a consistent basis. Work is always done right the first time, no effort to upsell and car ready as scheduled. Most recently dealt with Kristen, she is courteous and professional. My Lincoln MKZ hybrid has been problem free with regularly scheduled maintenance at Hoffman and will definitely saty with them post warranty.. Highly recomended. More