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Hoffman Ford Lincoln
East Hartford, CT
604 Reviews
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Showing 604 reviews
March 14, 2015
My First Visit to Hoffman Ford/Lincoln We found a car online and when we went to check it out on the lot, we were greeted by a friendly sales person who was trying to get ready to help on a We found a car online and when we went to check it out on the lot, we were greeted by a friendly sales person who was trying to get ready to help on another sale later that day. She immediately helped us with what we were interested in, helped us through management and financing and all went so smoothly and quickly. Every person we worked with was outstanding! We will not hesitate to go there for future vehicles! We very highly recommend them to everyone! More
by Wags
Employees Worked With
Fran Marinaro
Helpful March 09, 2015
great team Thanks to everyone that helped, the whole team at Hoffman East Hartford were great. The helped us find a car in our budget that is really great. Thanks to everyone that helped, the whole team at Hoffman East Hartford were great. The helped us find a car in our budget that is really great. More
by ljkulas1
Employees Worked With
Marco Ortiz
March 09, 2015
New Car Happy with the service and love the car. My only issue is the parking in the front of the dealership it's not convenient. Otherwise everything else is Happy with the service and love the car. My only issue is the parking in the front of the dealership it's not convenient. Otherwise everything else is great! More
by Ana0813
Employees Worked With
Marco Ortiz, Fran Marinaro
February 18, 2015
Service call This was my first visit to Hoffman Ford / Lincoln for service on my 2011 Ford Edge.. The service was great and the price was good. This was my first visit to Hoffman Ford / Lincoln for service on my 2011 Ford Edge.. The service was great and the price was good. More
by RJB III
February 15, 2015
Got the car I wanted at the price I wanted My Experience here came in 3 parts..... Part 1---test drive with Ed Carpenter. Ed was professional, friendly, got the car I wanted ready quickly (I My Experience here came in 3 parts..... Part 1---test drive with Ed Carpenter. Ed was professional, friendly, got the car I wanted ready quickly (It was buried behind 2 other cars in snow and ice and it was 15 degrees and windy). Ed was knowledgeable, helpful and negotiated with me to get me the price I wanted. I really enjoyed working with him and would recommend Hoffman again just because of my interaction with Ed. Part 2---Financing was and odd experience. We were first offered a loan at 19.99% to which I put my coat on and walked out the door. In about 30 seconds he said " I can give you 12.99%--to which I said "Why wouldn't you offer me that the first time around instead of thinking I was a desperate sucker who would agree to anything and sign on the dotted line. Fran---the business manager was a little harsh with his words and blaming me for the situation. Really? I told him I can go anywhere to buy a car or get a loan--I don't have to stay here. We could not come to agreement that night--everyone was kind of grumpy and tired and hungry, Fran had a dinner date to get to so he wanted to wrap things up. As much as I planned on driving out in my newly purchase car that night...I chose to walk away and spend a night thinking about what happened and whether I wanted to buy from a dealer like this. This had nothing to do with Ed Carpenter who was excellent even when this sort of bait and switch financing deal was going on. There is a happy ending to this storty..... Part 3. Next day---Cooler heads prevailed and Fran came through with 8.99% and good deal on the 48,000 mile warranty I wanted. In the end Fran did a great job and worked extra hard to get me what I wanted. I we could have skipped over the attempt to get 19.99% or 12.99% out me and gone right to 8.99% I would have driven out Friday night with out have a slightly tainted feeling about dealing with Hoffman. Like I said---in the end Ed and Fran somehow managed to pull together the deal I wanted for the car I wanted and took extra good care to make sure they made things right. And because of that---that is the part that I will remember and share with friends. I will recommend Hoffman Ford but would caution people to not just accept the first finance offer they throw at you. I was born at night--but not last night and I am smarter than the average bear. I expect that when I am spending $10,000+ with you that I get treated like you want me to stay and maybe even come back! More
by ctpadrefan1259
Employees Worked With
Fran Marinaro
February 15, 2015
Excellent Service I called to schedule my 2013 Ford Fusion Hybrid for a service check since the car's engine light was lit. Hoffman Ford dealer scheduled me on the sam I called to schedule my 2013 Ford Fusion Hybrid for a service check since the car's engine light was lit. Hoffman Ford dealer scheduled me on the same day and fixed the valve at no charge since my car is still on warranty. They also addressed the recall issue. The service was excellent, and I did not have to wait very long. Janetta Marrero was very professional and congenial. Thanks for the quick and excellent service and for the free car wash; perhaps my faith in car dealerships has been restored. Luciano Valles, Jr. Proud Ford Fusion Hybrid Owner More
by Luciano
February 03, 2015
I got the car of my dreams ! :-) Mr. Marco Ortiz was the most professional and friendliest salesperson that I have ever dealt with in my entire life. He went out of his way to make o Mr. Marco Ortiz was the most professional and friendliest salesperson that I have ever dealt with in my entire life. He went out of his way to make our wait for the "Vehicle of our Dreams" to come to fruition. I would recommend Marco above all the other salesmen that work for Hoffman Ford/Lincoln. He is a very patient, kind, good listener and does everything in his manpower to make you a happy camper. I am so pleased and proud to have worked with Mr. Marco Ortiz. More
by Lynda
Employees Worked With
Marco Ortiz
February 03, 2015
First Class Experience/Going the Extra Mile Bryce Piper and Mike Warner did everything they could to make the buying experience easy and successful. When I discovered the car I had initially pri Bryce Piper and Mike Warner did everything they could to make the buying experience easy and successful. When I discovered the car I had initially priced did not come with the incentives I had hoped for, Bryce sought out a similar model that qualified for the maximum incentives and most advantageous financing. I felt that their priority was to help me reach my goal rather than just make a sale. Their priority was supporting my goals. Bryce made sure that I was fully informed at every step. He was helpful and cheerful and patient. Mike W. spent plenty of time to make the steps of buying: finance, insurance, registration, demonstrating the features of the car…as simple and painless as possible.They returned my calls and made time to help me at each step of the process. Hoffman Ford has earned my customer loyalty.I had a thoroughly pleasant and transparent buying experience! More
by petdogs
Employees Worked With
Shelby, Mike Warner, Bryce Piper , Fran Marinaro
February 02, 2015
Great experience We worked with Matt Riemer the sales consultant and he went out of his way to be accommodating and make our needs work within their system. We had th We worked with Matt Riemer the sales consultant and he went out of his way to be accommodating and make our needs work within their system. We had three dealers whose offers were similar however Matt's willingness to put aside other projects and focus on our vehicle needs took precedence. I would definitely recommend their dealership and Matt as a salesman. More
by klk
Employees Worked With
Bryce Piper , Fran Marinaro
February 02, 2015
Highly Recommended I was in the market for a specific new vehicle for my business and contacted several dealerships in the tri-state area after doing an inventory search I was in the market for a specific new vehicle for my business and contacted several dealerships in the tri-state area after doing an inventory search. When I contacted Charlie Hartley, commercial truck manager at Hoffman Ford, he genuinely wanted my business and we were quickly able to come to an agreement on price. Charlie made every effort to make sure my experience at Hoffman was excellent from test drives, options, service discussions and a walk through on pick up. The vehicle was well prepped and he took care of several items I had requested prior to delivery. I also worked with Fran Marinaro in the financing department who was also very professional and efficient. I would highly recommend Hoffman to anyone looking for a new Ford and a great experience. Gillespie Contracting LLC More
by IJG
Employees Worked With
Charlie Hartley, Fran Marinaro
