Hoffman Ford Lincoln

Very bad service The worst customer service I have ever experienced. I went in because of an axle that needed to be replaced. I waited two hours and it was never fixed The worst customer service I have ever experienced. I went in because of an axle that needed to be replaced. I waited two hours and it was never fixed, I was told to go to another dealership! Waiting room was small. The person I delt with was very rude. I just wanted my car fixed! More

We just bought our 2012 certified pre-owned Ford Focus. We couldn't have been happier with our entire experience. Our sales specialist Dean Kennett was amazing and really did a great job figuring out what We couldn't have been happier with our entire experience. Our sales specialist Dean Kennett was amazing and really did a great job figuring out what we wanted/ needed and then connected us with the perfect car for us. This was our first time buying a car, so we didn't know what to expect but we weren't pressured into anything and we felt comfortable throughout the whole process. We'll be back for our next car. More

Bought a used f150 in jan. 2012 the deal included a 60 day warranty,and a free oil change,we noticed that there was a power steering leak,not major but enough to see on my garage floor.Called the salesman day warranty,and a free oil change,we noticed that there was a power steering leak,not major but enough to see on my garage floor.Called the salesman and he said just bring it in when your oil change is due,and they will take care of it.My wife brought truck in and they said we had a leak in the power steering hose,also service manager told her it was not covered because the 60 days was up!She told him what salesman had told us,he said he would order part and call us to repair it.Never heard from dealership,we called and they said they knew nothing about it.We talked to service manager and he said he would get back to us the next day and to this day we have heard nothing.We think this was the worst service dept.we have ever worked with,we won't be back for anymore service or vehicles. More

This is actually the second vehicle I've purchased from Hoffman Ford and both experiences were excellent. Working again with Dean and Billy made the car buying process easy, enjoyable, and hassle free. I Hoffman Ford and both experiences were excellent. Working again with Dean and Billy made the car buying process easy, enjoyable, and hassle free. If you like working with honest, up-front, and knowledgable people throughout the entire purchase process (from greeting to finance) this is the dealer to go to. I would recommend this dealer above all others that I've dealt with. After these experiences, they have a customer for life. More

So far as dealerships for service, this dealership is okay. The service department wants to offer you, or me as a woman, unneeded service, such as oil change on a vehicle that I brought in for routine in okay. The service department wants to offer you, or me as a woman, unneeded service, such as oil change on a vehicle that I brought in for routine inspection and emissions when THIS dealership service department had just done that less than 900 miles before this visit. You must be firm in refusing service that is unneeded. I rated everything as OK because it was just that, okay. Nothing stands out; not hard to tell them 'no' you don't want an extra service they are offering; free coffee and softdrinks while you wait; waiting room somewhat clean. It is okay service but better than the alternatives. More

I called for an appointment for my car to be inspected and the oil changed. I was told by Adam that he could fit me in the next day. He would do it in the morning. I told him I needed the car by 2PM. I c and the oil changed. I was told by Adam that he could fit me in the next day. He would do it in the morning. I told him I needed the car by 2PM. I called him at 1:30 that day. The car wasnt even in then. He told me it would be very soon. I called at 3PM. The car was not being worked on again. He said he was very busy with other cars. I asked him when he could have it ready. He said maybe by six. I called his supervisor and he said he could get it ready by 5:15 at the latest. We'll see. If it is not ready, I will let you all know, But DO NOT EXPECT GOOD OF EVEN FAIR SERVICE FROM HOFFMAN. More

This dealership indulges in deceptive business practices. Do not do your repairs here as you will be be ripped of. Their multipoint inspections are a scam. Unnecessary repairs are undertaken to fleece the c Do not do your repairs here as you will be be ripped of. Their multipoint inspections are a scam. Unnecessary repairs are undertaken to fleece the customer. Their 90 day service guarantees are a scam as they will find some excuse not to honor it. More

After a less-than-satisfied experience at another dealer, I (reluctantly) went to Hoffman, unsure if I was ready to go through this again. Mike was very friendly and gave me all the information on the car, I (reluctantly) went to Hoffman, unsure if I was ready to go through this again. Mike was very friendly and gave me all the information on the car, was very honest with me when comparing two cars I was looking at. He answered all my questions and wasn't pushy. When it came time to speak to Billy and discuss the cost, he was more than willing to give a nice discount on the asking price. I felt they genuinely wanted to make sure I found what "I" was happy with and had all the features I was looking for. After returning the next day to finalize paperwork, Mike even spent time speaking to my 23 year old daughter about the best way for her to get her first car on little credit. We plan to come back in a few months to get her a car and for me to collect my $200 referral incentive!! I would highly recommend Hoffman Ford and won't go anywhere else for our future car needs! Thanks guys! More

I have one point that I'm not getting satisfaction after my 2nd oil change at Hoffman Ford. I asked Lynn what kind of oil is put in the car for a typical oil change service. I was told a synthetic blend. my 2nd oil change at Hoffman Ford. I asked Lynn what kind of oil is put in the car for a typical oil change service. I was told a synthetic blend. (I would expect a upper quality product.) She said that Hoffman offers Mobil-1 fully synthetic also, for a higher price. I asked the recommended oil change intervals. She replied that 5000-7000 miles for their regular oil change and 7000-10000 miles for the Mobil-1. When I received my car each time, the windshield sticker says 3000 miles, hand written. 3000 mile interval seems excessive. Please explain Hoffman's policy and this descrepency. Roger Eisner (W)860-280-2252 (C)860-690-9291 More