Hoffman Ford Lincoln

Just purchased a truck from this stealership. Test drive went fine, everything seemed to be working. I worked with Richie and had a very pleasant experience going through the whole sale. They even swapped t went fine, everything seemed to be working. I worked with Richie and had a very pleasant experience going through the whole sale. They even swapped the aftermarket radio from my trade into the new vehicle since the one in there wasn’t working. I thought I had finally found an honest dealership I could work with going forward. Once the sale went through that’s when the good experience promptly ended. Me and my wife were driving home and it was getting warmer so she put the AC on. The AC isn’t even blowing cold air! It’s funny because the morning I test drove it i tested the AC and it was just blowing cool air but not cold. I did bring it up to the salesman and he told me if I purchased the vehicle it would be fixed for me. It’s a little ironic because this morning I received an email from CarFax asking me how I liked my recent service. Here are some things it says Hoffman did: 2010 TOYOTA TACOMA ACCESS CAB 09/22/2020 – 95,550 mi. Vehicle serviced Fluids checked Oil and filter changed Tire condition and pressure checked Tires rotated Front brake rotor(s) replaced Front brake pads replaced A/C and heating system checked Wheel locks installed Brake fluid flushed/changed Brakes serviced Windshield washer checked Wheel bearing(s)/hub(s) replaced Brake rotor(s) resurfaced Brake calipers cleaned/serviced So it’s a little ironic that the A/C and heating system is on there. They definitely would’ve noticed the absence of cold air if they actually checked it. The listing for the vehicle should have never included AC if it didn’t actually work. Also, after bringing it to my mechanic, the first thing he said was they should have rotated the tires for you since there’s chop in them yet it says that was done in the “service”. The key for the wheel locks is also no where in sight so I have to search for that as well. I then wrote Richie an email and he called me back a little later in the day and told me he was sorry and that unfortunately I hadn’t purchased the extended warranty. I then let him know that during the whole sale there was no mention of any extended warranty available. He then told me he’d see what he could do and call me back. Once he called me back he then gave me the opportunity to purchase an extended warranty for $1900 for two years! You’ve got to be kidding me! Not even one full day into my new car and you can’t even do me a favor and offer to fix the issue for me? I doubt this was coming from Richie so I don’t hold any ill will towards him, but I feel like that was a slap in the face. I had a few people tell me to stay away from Hoffman but I wanted to give them a chance. I wish I had listened to them! It’s unfortunate that they won’t stand behind their product they just sold me less than a day earlier. Horrible customer service. I will never do business with Hoffman again and will make sure I let people know of my experience so they don’t go through the same thing. You just lost me as a customer along with other potential buyers. I also never got my title or all the copies of the paperwork I signed. Shame on you Hoffman! Unfortunately there seems to be no other option than to file complaints with the CT Dealers and Repairers as well as the BBB. If Hoffman Ford doesn’t want to take ownership and do right by their customers I feel this needs to be reported and addressed to save any future buyers from going through the same thing I currently am. More

Do yourself a favor and do not buy a car from Jason Grant or a car at all from Hoffman’s in East Hartford. K or a car at all from Hoffman’s in East Hartford. K More

Great Experience Hello All. I recently visited Hoffman Ford. I will ONLY trust Hoffman with my vehicle needs. Thank You Hoffman Ford ! Words can not express how great Hello All. I recently visited Hoffman Ford. I will ONLY trust Hoffman with my vehicle needs. Thank You Hoffman Ford ! Words can not express how great you are. More

I am absolutely appalled by the custsomer service I received at Hoffman Ford of East Hartford if this is how they treat everyone I don’t know how they are still in business, in fact I hope the owner re received at Hoffman Ford of East Hartford if this is how they treat everyone I don’t know how they are still in business, in fact I hope the owner realizes what kind of people he has working here and FIRES THEM ALL. So here’s what happened I brought my 3 year old car in because it had a misfire it took a month for them to actually look at it and since I rely on this car to make money I lost a months worth of income. Once they actually looked at it they charged me almost $300 in diagnostic fees which made me very upset because I am a mechanic and I knew this was a simple job. It was either the sparkplugs or the coil packs. The mechanic told me my sparkplugs and coil packs were working just fine and that my cylinder head probably needed to be replaced he said it was most likely cracked or had some kind of mechanical failure. I trusted his opinion since he was the Ford expert or so they told me. They couldn’t give me an exact price but they told me it would cost over $4000 to repair since I only had $3000 I took the car back bought the parts from the dealership and had a friend do the job because it would be half the price. My friend had dealt with Hoffman before and he didn’t trust them because they have not only ripped him off in the past but they had also done so to a numerous amount of his customers. So the first thing he did was check the coil packs which were bad, we bought new ones and the car was fixed for less than $200. So I went back to Hoffman Ford attempted to return $1000 worth of parts which I was told cant be done because they were special order and 30 days had passed even though they were unopened and still in box they refused to take it. They told me to sell it on the internet which has not been successful nearly 5 months later. I also went back to the service department and talked to the manager, I was only asking for my diagnostic fee be refunded because they lied to me he said “did you sign the paperwork?” I said “Yes” he then said “Then I cant help you. Why would you sign it if you weren’t going to pay?” I then told him it was because I hadn’t known that they lied to me yet, he then told me there are absolutely no refunds. The manager refused and accused me of making the whole story up. He told me that I have no evidence to prove that they told me I need a new cylinder head which is a complete lie because they told me to my face that I needed one. Based on this experience I would highly suggest you go somewhere else these guys will rip you off. More

I had an awesome experience buying a Lincoln Corsairs. My salesman was Thomas F. And he couldn’t be more accomadating. He was a breath of fresh air, no pressure, patient, kind and considerate. I love my Linc salesman was Thomas F. And he couldn’t be more accomadating. He was a breath of fresh air, no pressure, patient, kind and considerate. I love my Lincoln! More

Sexist and Extremly rude We brought our car to them due to an issue and they were awful, they told my wife she wouldn't understand cause she is a woman, continued to keep her We brought our car to them due to an issue and they were awful, they told my wife she wouldn't understand cause she is a woman, continued to keep her car much longer then told and added extra "fees" we weren't told about. Absolutely awful service and shouldn't be selling cars. told my Wife there was no issue with the car and another dealer said it was a major issue and needed to be done asap More

Terrible service Takes 2 weeks to get warranty repairs done while I can't use the truck, no loaners available to me (as promised when I purchased my $75k F250 there). Takes 2 weeks to get warranty repairs done while I can't use the truck, no loaners available to me (as promised when I purchased my $75k F250 there). Will never buy from them again. More

UNHAPPY I purchased a 2019 Ford F250 Super duty truck and the engine has been ticking very loudly (suspect a bad lifter) I brought the truck in for service wi I purchased a 2019 Ford F250 Super duty truck and the engine has been ticking very loudly (suspect a bad lifter) I brought the truck in for service with less than a thousand miles on it. They told me they did a side by side comparison with another truck and that they both sounded the same. My friend has the same truck and his has no ticking at all. To top it off I went in for an oil change and the mechanic doing the work told me that it sounds like I have a bad lifter and I never even mentioned the problem to him. I have been calling Ford corporate and they keep sending me back to the dealer and I get nowhere! This is very frustrating after spending 50k on a work truck and having to listen to that ticking that I can hear in the cab all the time. Customer service is a joke at this place and once you have purchased the don't want to be bothered. Do not purchase here!!!! More

Incompetent to say the least The whole service experience was a joke! I was left repairing my vehicle on the side of the highway after leaving from the service department. They sc The whole service experience was a joke! I was left repairing my vehicle on the side of the highway after leaving from the service department. They scratched the xxxx out of my truck, and after telling them there was never any follow up to try to resolve this. They brushed the whole thing off like it never happened. Since then I have gone to another Ford dealership and have been treated one hundred percent better. More

Service Be very careful when buying a car from Hoffman. I recently purchased a Certified Vehicle. Its been in the shop all ready for service and I had to fi Be very careful when buying a car from Hoffman. I recently purchased a Certified Vehicle. Its been in the shop all ready for service and I had to fight them to pay for a loaner. Their service department is currently 8 weeks out. My engine light is on again, my AC isn't working properly and they won't book me for service for 8 weeks!!!! My salesperson raved about how good their service department is, that could be true but you can't get in to see them. I also question 8 weeks, What's wrong with ford cars?? Look Elsewhere More