Hoffman Honda

Always take care of problem/service I have. Everyone is very courteous and helpful. Rocky sees that I'm in and out with minimum wait time. This is the 3rd or 4th car I've purchased at Hoffmans. I would very courteous and helpful. Rocky sees that I'm in and out with minimum wait time. This is the 3rd or 4th car I've purchased at Hoffmans. I would not be going back if it wasn't for the service. More

Everything was great. The place was clean.The staff was very friendly and helpful. I did not have appointment but they took me right in. My car was done right on time. I have always had great sevice at very friendly and helpful. I did not have appointment but they took me right in. My car was done right on time. I have always had great sevice at Hoffman in Avon, CT. More

I went in with an issue of a noise which turned out to be a heat shield. I did not want to replace them because it was too expensive and the similar labor would have to be completed to replace catalytic con a heat shield. I did not want to replace them because it was too expensive and the similar labor would have to be completed to replace catalytic converter. I liked the Know Your Vehicle pamphlet given to me after the visit but wish someone spoke to me about the timing belt change during the visit. It is difficult for me to be able to leave the car for an extended period of time and I probably would've had that done instead. Now i have to find a good time to have the car worked on again. ADDENDUM: Hoffman Honda called me Feb 21 to explain that the timing belt change was not needed since it was done at 76000 miles. The service center manager said that he could make accommodations for giving me alternative transportation to have something else worked on. I liked the follow up call. I also change my customer service rating to 5 because of the extra effort from the Hoffman Honda. More

Excellent service , I was absolutely overwhelmed . Attention to detail beyond belief. I have been driving Hondas since 1990 , and have dealt with many different dealers. Your dealership was so impre Attention to detail beyond belief. I have been driving Hondas since 1990 , and have dealt with many different dealers. Your dealership was so impressive with the level of service I received , while I was there I ordered a brand new Accord 2014 Coupe six speed manual , I currently drive a 2012 Accord Coupe six speed manual , I was getting ready to "Jump Ship" because of the lack of concern ALL of the other dealerships displayed toward me . Your dealership so far has encouraged me to stay with Honda . I can't thank you enough for the wonderful treatment and caring attitude that all your employees exhibited towards me , I felt like I had finally arrived. Sincerely Wayne A. Parent 92 Balance Rock Road Seymour Ct 06483 203-910-8454 wparent@att.net More

Great experience (as always)! Rocky is very helpful advisor and always suggests appropriate maintenance options. He never forgets to mention all possible discounts available at the moment. advisor and always suggests appropriate maintenance options. He never forgets to mention all possible discounts available at the moment. More

Very helpful and timely service. Very clear description of problems and recommendations. Comforitable waiting area. Rocky was spent the time to explain everything. Will return to have recommended work comp of problems and recommendations. Comforitable waiting area. Rocky was spent the time to explain everything. Will return to have recommended work completed. More

Service took longer than estimated time given me. Waiting room can use better coffee, otherwise had a good experience with staff and customers at Hoffman Honda. room can use better coffee, otherwise had a good experience with staff and customers at Hoffman Honda. More

Service was fast and customer service was great. T went above and beyond fixing an air bag recall I was unaware of. I felt he treated my car as if it was his own. I couldn't be happier with the service. above and beyond fixing an air bag recall I was unaware of. I felt he treated my car as if it was his own. I couldn't be happier with the service. More

Rocky Subramani is the best Service Advisor you have or could ever possibly have! He is the most sincere caring friendly warm & honest human being there could ever be! His expertise & knowledge regarding H could ever possibly have! He is the most sincere caring friendly warm & honest human being there could ever be! His expertise & knowledge regarding Hondas & vehicles is brilliant, & he is proficient in procuring what service you need in a timely manner. In fact he is so sincere with his customers & such an extremely hard working employee~he is on the go always, & numerous times I have frequented his office~he never has time for lunch! The Customer always comes 1st! He is extremely hard working~ puts the customers needs first~ extremely polite ~& always with a big sincere warm caring smile to greet you, & get you & your car on your way! He is ingratiating & the essence of sincerity with your customers, deeply cares & succeeds in achieving their needs beyond expectation. I recently was informed I needed a new alternator for my 2000 beloved lil Honda Civic. He procured one for me at a wonderful price in a timely fashion~ made an appt. for me, & made sure 1st that is what the car truly needed, that's how sincere he is! He is honest beyond compare. It makes one only want to deal with him forever~ because of his deep sincerity, proficiency, integrity, caring, knowledge, & warmth. You have a true treasure & gem in Rocky~ you always have! He enjoys & genuinely likes people which is everything in your business as well, which enables him to care so very deeply to assist your customers loyally, sincerely, proficiently, professionally,intelligently & caring ~leaving you with a deep sense of trust in him, & your organization! He is the epitome of what Honda represents in it's integrity, and the production of the most wonderful & best vehicle produced today & all that you strive for to be driven by trust! It is my wish that Rocky not only sees this, but is commended for his excellent work ethic, professionalism in every way & how he is a shining star representing your Co. in the best light it could ever possibly be! Sincerely & with my & my families deepest sincerest appreciation, Sincerely & with my deepest gratitude, Pam Eichelman :) More

The customer service was excellent. I waited for my minivan to be worked on and it was very quick. The only negative is that the waiting room was very cold. minivan to be worked on and it was very quick. The only negative is that the waiting room was very cold. More