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Hoffman Toyota

West Simsbury, CT

4.0
872 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 872 reviews

May 18, 2016

Perfect Brought 2004 Avalon in for recall. Everything was perfect, estimate was 2.5 hours and done in less than 2. Complimentary car wash was a bonus. Thank y More

by DONALDKREH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gadomski
May 25, 2016 -

Hoffman Toyota responded

Thank you DONALDKREH for choosing Hoffman Toyota to address the recall for your Avalon. We are pleased to read that your service was completed sooner than expected and you were satisfied with our complimentary car wash. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 18, 2016

oil cange I needed to be out in a hurry, I asked my service man to please rush my oil change. He did and I was out quickly. Thank you. More

by dpeterso42
Recommend Dealer
Yes
Employees Worked With
not sure
May 25, 2016 -

Hoffman Toyota responded

Hi dpeterso42, We are thrilled to read that our team was able to complete a quick and efficient oil change. Your satisfaction is our top priority! Thank you for choosing Hoffman Toyota Scion. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 18, 2016

Great as always I just needed a situation assessed but they were quick and professional. And when I winced at the price my service guy could not have been nicer. More

by lissiebrooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gadomski
May 25, 2016 -

Hoffman Toyota responded

Hi lissiebrooks, Thank you for continuing to choose Hoffman Toyota Scion service. Our team is here to ensure your vehicle is running most efficiently. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 17, 2016

Quick purchase Went to Hoffman Toyota looking to buy a used Highlander. Salesperson aksi shiwed my new Highlanders and the new RAV4 hybrid. Tough decision whether More

by SGLASSPIEGEL
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Mike Viara
May 25, 2016 -

Hoffman Toyota responded

Hi SGLASSPIEGEL, Thank you for choosing Hoffman Toyota! We are pleased to read that your RAV4 purchase went smoothly with Eddie and Mike. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 17, 2016

Tundra new to dealership Just moved from Colorado and Hoffman gave my Tundra the TLC that my dealer in Colorado used to give it. They welcomed me into their service center li More

by SURFCOLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
May 25, 2016 -

Hoffman Toyota responded

Hi SURFCOLO, Thank you for trusting your Tundra wit Hoffman Toyota service and welcome to Connecticut! We appreciate you feedback and are pleased your experience was worthy of a 5-star rating from you. We look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 14, 2016

Lease of a 2016 Camry Jose Rivera was at all times very friendly, knowledgeable, and patient. We have now leased 3 times with Jose, and each time has been a very good exp More

by JPORTER126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young man in the finance office with whom we signed all the leasing papers. He was very pleasant and answered any other questions we had., Jose Rivera
May 25, 2016 -

Hoffman Toyota responded

JPORTER126, Thank you for choosing Hoffman Toyota Scion to lease your new 2016 Camry! We appreciate your feedback and continued customer loyalty. Your satisfaction is important to our team and we are committed to ensuring a excellent experience. We look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 12, 2016

fabulous Johnny O has been the best. I purchased a Corolla and he has taken care of every thing. This experience has been much easier than any other car I have More

by MARGEMC1126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Mike Viara
May 25, 2016 -

Hoffman Toyota responded

Hi MARGEMC1126, Thank you for choosing Hoffman Toyota Scion to purchase your new Corolla. Johnny is always happy to ensure your experience is seamless. See you at your first scheduled maintenance! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 09, 2016

Friendly; complete; clean; positive experience!!! This was our first service. The vehicle was taken immediately on arrival. The facility is clean and comfortable. The car was serviced and washed in More

by KFISHER32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Mike Fitzgerald
May 09, 2016 -

Hoffman Toyota responded

Hello KFISHER32, Thank you for choosing Hoffman Toyota service. We appreciate your feedback on our facility and staff. We are dedicated to ensuring your vehicle is running efficiently and your car is delivered back to you nicely washed. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 06, 2016

Excellent as always. I had 10 AM appt on 5/5/16. Dtove.in and Dan Savoia, Service Representative took care of me right away. Went to wait in service waiting area. Car More

by CMJN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jose Espinosa, Tyrrell Dabrowski, Daniel Savoia
May 09, 2016 -

Hoffman Toyota responded

Hello CMJN, We are so pleased to read your glowing feedback on our advisor Dan. He is always happy to go above and beyond to ensure your experience is 5-star worthy. Thank you for choosing Hoffman Toyota Scion service and we look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 05, 2016

Linda corrected the mistake made by the tech on the bill. Front wheel cover was left very loose.Corrected mistake on bill. One half of front floor was vacuumed only the driver's side Service is always better, More

by richchap24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
May 09, 2016 -

Hoffman Toyota responded

Hi richchap24, Thank you for choosing Hoffman Toyota Scion service! We value what our customers have to say and appreciate your feedback. We apologize for your frustration during your recent visit but are pleased to read that Linda was able to correct your bill. We look forward to providing you with an exceptional experience in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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